Eclipse at a glance
April 26, 2018
Eclipse at a glance
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Eclipse
As a plumbing distribution company, Eclipse is used in every department, by every employee. It runs our business.
Pros
- Inventory - maintaining products on the shelf without having excess.
- Order Entry - fast, easy and efficient- allowing us to give great customer service.
- Accounting - receivables and payables - system gives you all the information to handle problems and give good customer service
Cons
- New Message system needs more work. Still not efficient. Ability to have messages and Job Queues automatically emailed to offsite employees can quickly handle problems.
- A/P Preview Queue - should be able to enter thru options without having to move my hand to the mouse to update the screen.
- Emailing options should be a global option -- not just Faxing and Printing -- this is the 21st Century. Email should not be an additional expense, should be just part of the package.
- Web Order should be enhanced - no improvements in a very long time.
- To expensive and long wait time to get anything custom done or just a standard project (like move to laser printing in the warehouse) -- everyone has to go to other companies.
Yes - Old ERP system that was awful. It is no longer being sold. Migration was painful since the old system had such bad data.
Change management was a big part of the implementation and was well-handled - Training essential!!! Lots and lots of practice before implementing the new system.
- In the beginning the ROI was extremely apparent. Very positive but in recent years, very little return on the fees we pay.
Been using Eclipse for almost 20 years. It would take something major to make us look elsewhere.
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