TrustRadius
https://media.trustradius.com/product-logos/fk/HS/GJPGL0EDH52U.PNGGila ReviewGlia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring assistance with our digital suite of products and services. The primary communication method is chat, with AI built in to support users. Co-browse is a key feature for support and assisting customers to get through their transactions. The second and largest group is our digital acquisition team who uses the many features to chat with customers and assist in matching the customer with the appropriate product for them. The team uses co-browse, chat, chat-to-phone features. We have user alerts that allow agents to identify which customers on our site are more likely to require assistance and focus on them.,Very active, hands-on customer success team. Integrated reporting modules. Omni-Guide AI suite of tools. Pro-active engagements as we as reactive engagements. Mobile friendly co-browse and chat.,Lack of SMS integration. The development required for integration into custom CRMs. Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.,9,Increased customer engagement and satisfaction. Increased pull-through rates.,LiveChat and Cisco Meraki Wireless Access Point,9SaleMove chatWe currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.,The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base. SaleMove is always looking for creative new ideas to help provide additional value to our customers.,I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.,9,We have seen NPS results increase since using SaleMoveWindows, Linux, Mac
Glia (formerly Salemove)
2 Ratings
Score 8.2 out of 101
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Glia (formerly Salemove) Reviews

Glia (formerly Salemove)
2 Ratings
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Score 8.2 out of 101

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Thomas Cesari profile photo
October 09, 2019

Gila Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring assistance with our digital suite of products and services. The primary communication method is chat, with AI built in to support users. Co-browse is a key feature for support and assisting customers to get through their transactions. The second and largest group is our digital acquisition team who uses the many features to chat with customers and assist in matching the customer with the appropriate product for them. The team uses co-browse, chat, chat-to-phone features. We have user alerts that allow agents to identify which customers on our site are more likely to require assistance and focus on them.
  • Very active, hands-on customer success team.
  • Integrated reporting modules.
  • Omni-Guide AI suite of tools.
  • Pro-active engagements as we as reactive engagements.
  • Mobile friendly co-browse and chat.
  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Read Thomas Cesari's full review
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October 23, 2017

SaleMove chat

Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.
  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
  • I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.
Read this authenticated review

Glia (formerly Salemove) Scorecard Summary

About Glia (formerly Salemove)

Gila (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Glia (formerly Salemove) Features

Has featureWebsite visitor identification and segmentation
Has featureOmniChannel communication across chat, audio, and video
Has featureVisual engagement through CoBrowsing and live web observation

Glia (formerly Salemove) Screenshots

Glia (formerly Salemove) Integrations

Salesforce Service Cloud, Google Analytics, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Glia (formerly Salemove) Competitors

Glance, Moxie, LivePerson

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Glia (formerly Salemove) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
15%
Enterprises (> 500 employees)
80%

Glia (formerly Salemove) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Glia (formerly Salemove) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No