October 23, 2017
Score 9 out of 10
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.
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- The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
- SaleMove is always looking for creative new ideas to help provide additional value to our customers.
- I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.