Glia (formerly Salemove) Reviews

2 Ratings
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Score 8.2 out of 100

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October 09, 2019
Thomas Cesari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring assistance with our digital suite of products and services. The primary communication method is chat, with AI built in to support users. Co-browse is a key feature for support and assisting customers to get through their transactions. The second and largest group is our digital acquisition team who uses the many features to chat with customers and assist in matching the customer with the appropriate product for them. The team uses co-browse, chat, chat-to-phone features. We have user alerts that allow agents to identify which customers on our site are more likely to require assistance and focus on them.
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October 23, 2017
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.
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Glia (formerly Salemove) Scorecard Summary

What is Glia (formerly Salemove)?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Glia (formerly Salemove) Features

Has featureWebsite visitor identification and segmentation
Has featureOmniChannel communication across chat, audio, and video
Has featureVisual engagement through CoBrowsing and live web observation

Glia (formerly Salemove) Screenshots

Glia (formerly Salemove) Video

SaleMove Co-Founder & CEO, Dan Michaeli, demonstrates how SaleMove enables an unbroken customer journey.

Glia (formerly Salemove) Integrations

Glia (formerly Salemove) Competitors

Glance, Moxie, LivePerson

Glia (formerly Salemove) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Glia (formerly Salemove) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
15%
Enterprises (> 500 employees)
80%

Glia (formerly Salemove) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Glia (formerly Salemove) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No