Guru

Guru has been incredibly valuable for our knowledge management. I integrated it with multiple sources, from Gong to Asana, Google Drive, and more, and now we can easily rely on one single platform for all our knowledge needs.I especially love that you can verify content and schedule review timelines, which helps ensure everything stays up to date and that our information remains accurate and reliable.Honestly, I wouldn’t switch to any other platform. Guru covers all of our internal business needs perfectly.

• For our use case, it saved time across GTM teams, being able to support the knowledge management based on each team's needs and use cases and language, all in the same place.
• We have been using the platform for the past six months. It's early to measure the ROI of it, but I can share that at least 20% of the time that we were investing in other tools was saved by Guru.

Notion and Atlassian Confluence

Miro, Slack

We are a specialty service provider business that operates in a small niche within a larger industry. Company knowledge was always in various versions in various places or just 'in someone's head'. By using Guru to document all the things about our company, how we operate, process flows, products, specific knowledge - we gained a stronger sense of alignment company-wide and are able to provide a more consistent service to our clients.

• Excellent value for the cost.
• As you build your knowledge base, it begins to save time for you and your employees.
• I often send Guru links for specific cards as an answer when someone asks me something.
• "We should add that to Guru" is a common statement.

Trainual, Connecteam and SweetProcess

Slack, QuickBooks Online, Frase, xAI Grok, SocialPilot

It is the main information resource for the company, especially in the customer experience department. It is utilized for every customer interaction. It makes finding policies and procedures easy to locate and includes all the relevant information on one card. It links macros for each SOP and scripting we might encounter on one page. It is an extremely user friendly program.

• It has directly had a positive effect on my successful training and ojt.

I utilize it to understand the product and make sure that i provide the customers with the proper information, I also utilize the chat ai a lot to find the information easier and faster and create a draft of emails. I essentially saves me time and it makes me resolve the problem faster, so can concentrate in the empathy.

• Improves efficiency
• Improves Performance of Employees
• Helps front line provide better CS

Notion

Notion

Our company uses Guru for standard operating procedures, defining technical terminology, and general how-tos for company processes. The whole company uses Guru, although my department makes up ~1/4 of the cards in our company Guru. My department regularly updates our standard operating procedures and adds new ones as new products/projects are added.

• Collections keep information organized by department but still accessible. This prevents silos.
• Having an assigned verifier makes it easy to keep cards up to date.
• Being able to see the edit history of cards is great for seeing changes over time.

• Guru has made it easier for my department to create SOPs for our processes. We've increased the number of cards we have in our collection from ~100 to >500.
• Guru makes it easier for my department to provide definitions of technical terms to non-subject matter experts like our sales team
• Sometimes other departments will review a card containing non-public information and get it confused with the public information. But they come to us for clarification rather than trusting the AI search results

Google Drive

Jira Software, Atlassian Confluence, Lattice, Chorus by ZoomInfo, Google Drive, Google Sheets