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Cvent Surveys

Cvent Surveys
Formerly Inquisium

Overview

What is Cvent Surveys?

Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…

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Recent Reviews

Cvent Surveys review

10 out of 10
September 29, 2023
We utilize Cvent Surveys by taking polls, forms, complex registrations for VIP registrations and quick surveys post registration to …
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TrustRadius Insights

Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT …
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TrustRadius Insights
TrustRadius Insights

A good survey tool

7 out of 10
July 06, 2018
Incentivized
We use Inquisium for several purposes including: post event feedback surveys, data collection for items that we forgot to collect during …
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Cvent is Awesome!

9 out of 10
May 01, 2014
Cvent is being used by our Sales Department. It addresses many business needs and problems. It helps us respond easily to a lead and get …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Custom logo/branding (7)
    8.6
    86%
  • Multiple question types (7)
    8.4
    84%
  • Response tracking (7)
    8.2
    82%
  • Survey templates (7)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons
KS
Kayla Sisco
Program Manager
Meetings & Incentives (Events Services, 51-200 employees)
Mary Ann Hall | TrustRadius Reviewer
Mary Ann Hall
Event Management Specialist
Federal Reserve Bank of Dallas (Banking, 1001-5000 employees)
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Pricing

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Cvent Surveys

Cvent Surveys

N/A
Unavailable

What is Cvent Surveys?

Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

7.6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.5
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.4
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

7.9
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.3
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

7.5
Avg 8.1
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Product Details

What is Cvent Surveys?

Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training & development. Features of the software include survey creation, survey templates, question types, and survey reporting. If you're looking for great online survey software or a feedback management platform, you've come to the right place. With Cvent Surveys, the user can create survey programs that produce insights for smart decision making.

Cvent Surveys Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration

Survey Automation Features

  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Anonymous responses
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Cvent Surveys Competitors

Cvent Surveys Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

FluidSurveys (Discontinued) and Surveypal are common alternatives for Cvent Surveys.

Reviewers rate Changes to live survey highest, with a score of 8.9.

The most common users of Cvent Surveys are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(26)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT department, utilize Cvent to create and distribute surveys, while also providing training and consultation to other teams. The reporting feature of Cvent allows the reporting team to generate insightful metrics for evaluation purposes. Integrations with CRM systems through APIs enable seamless data acquisition and survey distribution. This functionality proves helpful for the Quality Assurance team in evaluating Voice of the Customer responses for business improvements and enhancing customer satisfaction.

In addition, Cvent plays a crucial role in event management and customer feedback collection. Event coordinators and the product development team utilize Inquisium, a component of Cvent, to capture data about customer experiences during events and training sessions. The reports tool in Inquisium further aids in improving future events and training sessions based on the collected data. Moreover, Cvent's event website creation, email campaigns, pre-generated templates, sign-ups, follow-ups, alerts, and quick landing page creation features streamline event management processes.

Cvent also serves as a Case Management System, enabling tracking and reporting of metrics on a weekly basis. The application of Cvent extends beyond internal use as it is used as a client-facing survey tool by departments like HR and marketing. HR uses it to gauge interest in events and host company forms, while the marketing department relies on Cvent to determine customer satisfaction and capture the voice of customers through various surveys.

For organizations like Transplace, Cvent integrates with Salesforce for customized data collection during major surveys. Furthermore, Inquisium is instrumental in gathering post-event feedback surveys and facilitating pre-registration approval tracking.

Overall, users appreciate their experiences with Cvent Surveys and often prefer it over other portals they use daily due to its user-friendly interface and extensive functionality.

Easy Survey Creation: Many users have praised Cvent Surveys for its user-friendly interface and intuitive design, allowing them to easily create surveys even with little survey experience. The tool's simplicity has made it accessible to a wide range of users, enabling them to quickly adapt and leverage its capabilities.

Efficient Survey Distribution: Users highly appreciate the easy and efficient process of uploading and sending out surveys in Cvent Surveys. The invitation file upload feature is particularly valued as it saves time and ensures a smooth survey distribution, especially when automation is not feasible.

Excellent Customer Support: The reliable and helpful support provided by Cvent has been a major reason for user satisfaction with Cvent Surveys. Users consistently mention that they receive timely assistance and resolution to their questions or issues when reaching out to Cvent support via phone or email. This responsive support contributes to a positive user experience and instills confidence in using Cvent Surveys.

  1. Lack of Intuitive Design and Clarity: Some users have expressed frustration with the lack of intuitiveness and clarity in the design of Cvent Surveys. They feel that it is not always clear what type of survey is needed, leading to confusion during the creation process.

  2. Challenges with Technical Support Communication: Several users have encountered difficulties in communicating with the technical support team. They feel that the support team often uses technical jargon beyond their understanding, making it challenging to effectively resolve issues or seek assistance.

  3. Impact on Other Surveys during Solution Issues: Users have reported instances where changes made to one team's survey during a solution issue had unintended consequences for other surveys within their organization. This has caused confusion and disruption among multiple teams using Cvent Surveys simultaneously.

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
January 04, 2024

Cvent Surveys for Meetings and Events

KS
Kayla Sisco
Program Manager
Meetings & Incentives (Events Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Cvent surveys are great for collecting any kind of information from a group of attendees. It is most often used for general surveys in our organization, but you can really use it for a large variety of things. You can ask open ended questions or multiple choice, so the ability to customize leaves it open for more uses.
September 29, 2023

Cvent Surveys review

Mary Ann Hall | TrustRadius Reviewer
Mary Ann Hall
Event Management Specialist
Federal Reserve Bank of Dallas (Banking, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Cvent Surveys is well suited for gathering post-event data from the audience. It has easy reporting and gives information from the audience that we would not normally have without speaking to each potential attendee separately. The program also allows us to collect data on flight information using sub questions for attendees.
September 07, 2023

Surveys for events is a need!

Verified User
Employee in Other
Higher Education Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our company needs surveys to give feedback to our speakers. Cvent Surveys allows attendees to give honest and accurate feedback on the spot after a session ends. It is easier to collect the data, send it to our marketing team, and have them send the feedback to each speaker so they know their strengths but also what needs to be worked on.
April 20, 2018

Inquisium is a Great Tool when used with Cvent

Moises Lopez | TrustRadius Reviewer
Moises Lopez
Public Events Coordinator
VitalSmarts (Events Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Inquisium is great when you have a large list of attendees that you need to send survey invitations to. And then sending reminders to those that have not responded. It is also great for making survey templates for multiple events of the same type. We can grab the information easily for each event and compare between multiple events.
May 09, 2014

Cvent integration across multiple platforms, no need for all those other subscriptions anymore!

Eddie Patzsch | TrustRadius Reviewer
Eddie Patzsch
Head of Partnerships
Groupon (Events Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For a brand new organization starting out, Cvent is an easy choice to go to. Being able to have your CRM, email, surveys, landing pages, website capabilities, sign up pages, etc. all in one company is awesome. For those that already have an app or software for each of these individual tools, it becomes kind of a challenge to incorporate some of the past tools into Cvent when you don't want to include all of them. e.g. sticking to your old CRM software, but trying to use Cvent for your email templates and correspondence platform. Cvent has made HUGE strides since we first joined on, I'm glad we were able to find it.
May 08, 2014

Don't Vent try Cvent! Why Cvent can make your life easier.

James Emmer | TrustRadius Reviewer
James Emmer
SR IT Project Manager / Business Analyst
Bright Horizons (Education Management, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The capability of Cvent is extraordinary. It can be used for a variety of purposes such as surveys, questionnaires, testing (with scoring capability), net promoter and the list goes on and on. We have found the ability to import questions data, create and design surveys, accomplish reporting all to be intuitive and easy with minimal requirements of having any previous survey creation experience. Typically with only three 1 Hour blocks of training, you can get an individual or team setup and administering their own surveys and reports. Because of the broad capabilities within Cvent, I cannot think of any scenario or situation that the technology would not be appropriate. One crucial point about Cvent is that many companies we survey do not allow their employees to be surveyed from other tools. Cvent, however is approved and accepted allowing us to reach a broader audience in obtaining the valuable feedback that we need in order for us to assure a high level of customer satisfaction.
May 01, 2014

Cvent is Awesome!

Verified User
Employee in Sales
Hospitality Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I love Cvent. It is an amazing tool that I will use for the rest of my career. It deserves a 9 because I would highly recommend it to my colleagues. I didn't give it a ten because along with other things in life, it is not perfect. Thank you!
April 30, 2014

Cvent - a robust survey tool made easy

Perry Bern | TrustRadius Reviewer
Perry Bern
Marketing Coordinator
MedAssets (Hospital & Health Care, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Cvent is great for companies who are comfortable personally reaching out to their customers in order to gauge satisfaction, and want to do so efficiently and effectively. Cvent also has event management, mobile apps, and much more software that the web surveys are simply a supplement to. Unfortunately my company does not use any of the other features and therefore does not have a lot of the ease of integration. But that would be the main questions that should be asked during the selection process - how can Cvent make my company, particularly its software, more integrated? How will Cvent help my company run more efficiently and help drive change for the positive? I think Cvent can do a good job using this integration as a major selling point.
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