TrustRadius Insights
Kareo, a practice management tool used in small medical practices, has several key use cases based on user experiences. Primarily used by …
Overview
What is Kareo Medical Billing?
Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.
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What is Kareo Medical Billing?
Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.
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Product Details
- About
- Integrations
- Tech Details
What is Kareo Medical Billing?
Kareo Medical Billing provides billing solutions to medical
offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing
Training & Support.
Kareo Medical Billing Integrations
Kareo Medical Billing Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Kareo, a practice management tool used in small medical practices, has several key use cases based on user experiences. Primarily used by the billing team, Kareo helps schedule patients, manage recalls, bill patient services, and handle accounts receivable. Its functionality is essential for streamlining administrative tasks and ensuring smooth operations within the practice.
However, despite claims from Kareo sales representatives, the Medical Billing features of the software have not always lived up to expectations. Some users have accused the sales reps of misrepresenting the product's capabilities during the sales process. This has led to disappointment and frustration when the actual features did not align with what was promised. As a result, some users have had to cancel their Kareo agreements due to this misrepresentation.
One challenge that some users face when canceling their contracts is an early cancellation fee imposed by Kareo. These users feel that this fee is unjustified and may even consider legal action to dispute it. This situation highlights the importance of clear communication between sales reps and potential customers to avoid misunderstandings and prevent unnecessary complications down the line.
In conclusion, Kareo's primary use cases involve managing various aspects of a medical practice's operations, such as scheduling patients, handling recalls, billing services, and managing accounts receivable. However, it is important for potential users to thoroughly evaluate the product's features and ensure that they align with their specific needs. Clear communication with Kareo's sales representatives is vital to avoid any misrepresentation of capabilities or unforeseen fees in order to make an informed decision about using this practice management tool.
Smooth transitions with insurance updates: Users have noted that Kareo actively stays up to date on insurance changes, ensuring that healthcare providers can smoothly adapt to any industry updates. This demonstrates Kareo's commitment to keeping track of evolving insurance requirements and facilitating seamless transitions for its users.
Responsive customer support: Many reviewers appreciate the various channels of support offered by Kareo, including help ticket submissions and phone calls. They also commend the prompt follow-up from the customer support team, highlighting Kareo's responsiveness and dedication to addressing user queries and concerns in a timely manner.
Reasonable pricing for small practices: Some users find Kareo's pricing reasonable and cost-effective, particularly for small healthcare practices with limited resources. This suggests that Kareo offers affordable solutions without compromising on quality, making it an attractive option for smaller practices looking for budget-friendly software solutions.
Cons:
- Formatting and formulas not retained when importing reports to Excel: Several users have expressed frustration with Kareo's report exporting feature, stating that the formatting and formulas are not retained in Excel, requiring manual changes and redoing of work.
- Custom report function does not work: Some users have mentioned that they have never been able to get Kareo's custom report function to work despite needing it for their specific requirements, leading to frustration and dissatisfaction.
- Lack of date range option in available reports: Many users have stated that while they often receive requests from patients for a summary of charges and amounts paid for tax purposes, the available report in Kareo does not offer a date range option. This limitation makes it difficult for users to provide the necessary information within the desired timeframe.
Reviews
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Score 1 out of 10
Vetted Review
Verified User
We do not use Kareo Medical Billing because, in my experience, despite Kareo sales reps claims, it did not provide the features we had been told it has. In my opinion, the sales rep blatantly lied to me about the Kareo Medical Billing features, and based on those lies; I signed a one-year agreement. And before signing the agreement, in my experience, the Kareo rep provided significant hurdles to properly testing the software. After signing the agreement and determining I had been lied to about the features, I canceled the agreement, yet in my experience, Kareo is billing me an "early cancellation fee" which is, in essence, the full one-year price. I will be seeking legal counsel to invalidate this agreement.
- Nothing
- In my opinion, hire honest sale staff
- In my opinion, make it corporate policy not to lie to prospective customers
- None
- I feel there is negative impact of needing to use my lawyer to invalidate the "agreement"
Despite their limitations, at least, in my experience, SimplePractice reps don't lie to customers.
February 16, 2018
Kareo is very user friendly and easy to learn!
- Ease of use, very user friendly.
- Easy to customize for what reports you need.
- Easy to see your collections for each month.
- Customer service isn't the best.
- Price, our prices continue to go up.
- Our EMR transfer to Kareo sometimes has problems, requiring re-billing or calling customer service.
Kareo is the only billing software we have used. We are currently looking at WebPT's Therabill.
February 14, 2018
Kareo is a solid billing system for medical practices!
- The arrangements with clearinghouses make most electronic billing a breeze. Then it automatically drops all paper claims to a pile that makes us able to easier send paper claims.
- The reports I can run make it easy to zone in on claims that need special attention.
- I like how I can easily see the open balance on an account when applying a payment so I know if it is good to settle or needs more attention.
- Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
- Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
- Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.
- Compulink
We are much happier with Kareo than Compulink. The software as a service makes it easy to manage claims from multiple locations when I cannot be on site. The reports and all other aspects I have mentioned as distinct to Kareo. We had a very hard time tracking things with Compulink.
February 13, 2018
Kareo Practice Management
Score 10 out of 10
Vetted Review
Verified User
- Kareo stays up to date on insurance changes which allow for smooth transitions.
- Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
- I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.
- I do like that you can import reports to Excel, unfortunately when you do it reverts everything to text. You have to manually go in and change the format and redo all the formulas. I would like this be more user friendly.
- I do like the custom report function, however I have never gotten it to work. You have to download an add-in program but it didn't work either.
- Several patients ask for a summary of charges and amounts paid by them for the year so they can use for tax purposes. The closest report for this does not give a date range as a choice. It only does by case and most cases go through to the new year. I would like to see this as an option. The only report that does have this has way too much info and would be pages and pages long. I can import to Excel but then I have to reformat and update formulas. (See Above)
- BrickMed
We used BrickMed for 6 years before switching to Kareo and WebPT. BrickMed was great as a billing tool but did not work well as an EHR for our Clinic.
February 05, 2018
Kareo Medical Billing - Even for Those With Zero Billing Experience!
- Customer service
- Follow-up calls and emails to assess for satisfaction
- Excellent onboarding
- The process of gaining ERA status with insurance companies has become a little more tedious since I started 3 years ago.
I used trusted reviews and conversations with others to determine my initial interest in Kareo. I was so happy with the initial trial period that I had no need to look further.