ManageEngine Remote Access Plus: The best remote desktop software
December 19, 2022
ManageEngine Remote Access Plus: The best remote desktop software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based operating system hence it is the perfect choice for the organization. Through a single software, admin is able to control and take remote of every computer of the organization. We are using it to get the complete inventory of the hardware and software installed on the system. It provides complete control features like we can share file over remote system, copy and paste something from one system to another, and drag and drop the files hence it make it easy for troubleshooting the remote computer. Our admin can easily control the remote support and support them over voice, video, or text support. We are also able to access the remote registry of the end machine, we can do command execution on power shell and command prompt with admin level privilege. So, in a nutshell we can completely manage the endpoint and do the troubleshooting if required remotely and we can have complete report for audit and reporting purposes.
- It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
- It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
- We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
- It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.
- It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
- Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
- The pricing is very high, and it goes on increasing as we add more technician and endpoints.
- The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
- The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.
- The controlling feature of this tool is incredible as we can have complete control over the remote system with admin level privilege, and we can execute the command of our need, we can install/uninstall the application according to the organization need which helps in making the endpoint compliant.
- It helps in maintaining the proper inventory of all the application, process running the environment, and we can even generate report which helps in auditing.
- We are able to control the system even without going to that system which saves time and effort. It helps in sharing the files remotely by simply drag and drop technique.
- This solution helps to attain great profit. As it saves money because engineers do not need to be physically present over the location and everything he can do remotely. So it saves time, money, and effort which is a big profit for any organization.
- The ROI is 60 percent currently because the agent is not installed on every system hence we can utilize it in full phased manner. This is the only negative impact.
- It helps an employee to be more productive as it save the travel time because every thing can be done remotely hence it saves the time of admin, technician, and the end-user.
The best part about ManageEngine Remote Access Plus is that it supports every operating system which any employee can use like Mac, Linux, or Windows. It is packed with some incredible features for support and troubleshooting like inventory list, drag and drop files, keep track of memory use, process utilization, application installed and provide complete controlling like uninstalling unwanted application, executing command and pushing updates. All these features are hardly present in a single software hence ManageEngine Remote Access Plus is the perfect choice for the organization.
Do you think ManageEngine Remote Access Plus delivers good value for the price?
Yes
Are you happy with ManageEngine Remote Access Plus's feature set?
Yes
Did ManageEngine Remote Access Plus live up to sales and marketing promises?
Yes
Did implementation of ManageEngine Remote Access Plus go as expected?
Yes
Would you buy ManageEngine Remote Access Plus again?
Yes