Oracle CRM Reviews

143 Ratings
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Score 8.1 out of 100

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Anonymous | TrustRadius Reviewer
February 19, 2015

Oracle review

Score 8 out of 10
Vetted Review
Verified User
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Online Training

9
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through.
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Feature Scorecard Summary

Customer data management / contact management (21)
8.7
Workflow management (21)
8.1
Territory management (20)
8.0
Opportunity management (19)
8.2
Integration with email client (e.g., Outlook or Gmail) (19)
7.0
Contract management (17)
7.4
Quote & order management (18)
6.8
Interaction tracking (20)
8.2
Channel / partner relationship management (17)
8.4
Case management (20)
8.0
Call center management (18)
8.1
Help desk management (20)
8.2
Lead management (18)
7.7
Email marketing (16)
8.9
Task management (19)
6.3
Billing and invoicing management (15)
8.2
Reporting (18)
7.2
Forecasting (19)
7.9
Pipeline visualization (18)
6.9
Customizable reports (20)
7.4
Custom fields (20)
8.9
Custom objects (20)
9.0
Scripting environment (18)
8.9
API for custom integration (19)
7.0
Single sign-on capability (18)
9.1
Role-based user permissions (20)
9.2
Social data (14)
8.0
Social engagement (14)
8.0
Marketing automation (16)
5.6
Compensation management (13)
8.5
Mobile access (15)
7.0

About Oracle CRM

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No