Oracle CRM - Good Customer Management
June 07, 2021

Oracle CRM - Good Customer Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

Oracle CRM is used only by the Marketing Department of my organization. Its primary use is the management of billing data of our clients. Data analysis and data collection are pretty important with its help, but it also smooths the customer service workflow.

Pros

  • Detailed analysis for business intelligence.
  • Easy customer management.
  • Flexibility.

Cons

  • Incompatibility with other programs.
  • Not very customizable.
  • Not so friendly UI.
  • Opportunities.
  • Contact Management.
I have not used any other product like Oracle CRM.
Oracle CRM is well suited for each type of companies (small - medium - large) because it is highly scalable. It supports many languages (English, Chinese, German, Japanese and Indian) and it is supported in many platforms (Windows, Mac, Linux, Android, iPhone).

Oracle CRM On Demand Feature Ratings

8.2
Customer data management / contact management
8
Workflow management
9
Territory management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
8
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
8.7
Case management
8
Call center management
9
Help desk management
9
7.5
Lead management
8
Email marketing
7
8.7
Task management
8
Billing and invoicing management
8
Reporting
10
7.3
Forecasting
8
Pipeline visualization
8
Customizable reports
6
6.3
Custom fields
7
Custom objects
6
Scripting environment
7
API for custom integration
5
8.0
Role-based user permissions
8
Single sign-on capability
8
8.5
Social data
8
Social engagement
9
5.5
Marketing automation
6
Compensation management
5
10.0
Mobile access
10

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