Best CRM provider
July 09, 2018

Best CRM provider

Jenny lester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM On Demand

Oracle on demand is used in the department of information technology to monitor and evaluate sales productivities. Our organisation has benefited in having high revenues and increased productivity. In the marketing department, they have been able to conduct marketing campaigns through the simple integration solution provided by Oracle On Demand. We have been able to track leads and measure ROI with built-in email and web marketing. Oracle On Demand provided best marketing automation with the benefits of complete integration with CRM.

Pros

  • Increased sales productivity.
  • It helps the sales team to focus on selling rather than searching for information.
  • It has a smart and simple integrated solution for managing marketing campaigns and activities.

Cons

  • It's tedious to learn how the software works.
  • It may be slow when we are having a poor connection.
  • Increased sales productivity
  • Improving management
  • Improving staff management
  • Better forecasting
Oracle on demand is customizable and I can configure to meet the complex of customers unique needs. Compared to other software similar to Oracle On Demand it is seamless and very stable with regular maintenance.
Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.

Oracle CRM On Demand Feature Ratings

8.2
Customer data management / contact management
9
Workflow management
9
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
8
8.3
Case management
8
Call center management
9
Help desk management
8
9.0
Lead management
9
Email marketing
9
8.3
Task management
9
Billing and invoicing management
8
Reporting
8
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.8
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
8
9.5
Role-based user permissions
9
Single sign-on capability
10
9.5
Social data
9
Social engagement
10
9.5
Marketing automation
9
Compensation management
10
8.0
Mobile access
8

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