A complete CRM platform.
June 21, 2021

A complete CRM platform.

Chris Edwards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle CRM

Oracle CRM is an easy to use customer relationship management platform that fits perfectly in all organizations allowing them to manage and improve customer services and relationship. The platform is used our company and allows us to optimize our sales process and boost our sales productivity. Its excellent and helps us solve the problem where we inadvertently execute customer related processes in a manual method and delay customer expedition services.
  • Oracle CRM is accessible from any device and this equips our staff to use it efficiently.
  • A free trial plan is available and enables users to test its usability before acquiring their preferred plan.
  • It has expanded our customer base and enable us grow our portfolio and revenue.
  • Sometimes when the internet connection is poor using the platform becomes a bit difficult and unreliable.
  • Our customer base has expanded.
  • Our workflow has improved and we are able to expedite customer service delivery.
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.

Oracle CRM Feature Ratings

Customer data management / contact management
10
Workflow management
9
Territory management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
Case management
9
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
9
Forecasting
9
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
9
Scripting environment
10
API for custom integration
10
Role-based user permissions
9
Single sign-on capability
10
Social data
10
Social engagement
9
Marketing automation
10
Compensation management
10
Mobile access
10