Oracle CRM Reviews

146 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
February 19, 2015
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Reliability and Availability

9
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Read this authenticated review

Feature Scorecard Summary

Customer data management / contact management (23)
8.3
Workflow management (23)
5.2
Territory management (22)
4.8
Opportunity management (21)
7.4
Integration with email client (e.g., Outlook or Gmail) (21)
5.0
Contract management (19)
6.6
Quote & order management (20)
6.4
Interaction tracking (22)
6.2
Channel / partner relationship management (19)
6.8
Case management (22)
7.7
Call center management (20)
6.4
Help desk management (22)
4.9
Lead management (20)
7.4
Email marketing (18)
5.4
Task management (21)
6.9
Billing and invoicing management (17)
6.2
Reporting (20)
5.7
Forecasting (21)
7.9
Pipeline visualization (20)
5.7
Customizable reports (22)
6.4
Custom fields (22)
8.7
Custom objects (22)
6.6
Scripting environment (20)
6.5
API for custom integration (21)
5.3
Single sign-on capability (20)
8.3
Role-based user permissions (22)
8.5
Social data (16)
6.7
Social engagement (16)
6.7
Marketing automation (18)
5.9
Compensation management (15)
6.7
Mobile access (17)
8.2

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No