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Oracle CRM Reviews

146 Ratings
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Score 7.6 out of 100

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February 19, 2015

Oracle review

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
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Reliability and Availability

9
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Read this authenticated review

Oracle CRM Scorecard Summary

Likelihood to Recommend (146)
7.6
Usability (2)
8.6
Availability (1)
9.0
Performance (2)
8.1
Support Rating (2)
7.6
Online Training (1)
9.0
Implementation Rating (2)
7.7
Product Scalability (1)
9.0

Feature Scorecard Summary

Sales Force Automation
6.3
Customer data management / contact management (23)
8.3
Workflow management (23)
5.2
Territory management (22)
4.8
Opportunity management (21)
7.4
Integration with email client (e.g., Outlook or Gmail) (21)
5.0
Contract management (19)
6.6
Quote & order management (20)
6.4
Interaction tracking (22)
6.2
Channel / partner relationship management (19)
6.8
Customer Service & Support
6.3
Case management (22)
7.7
Call center management (20)
6.4
Help desk management (22)
4.9
Marketing Automation
6.4
Lead management (20)
7.4
Email marketing (18)
5.4
CRM Project Management
6.3
Task management (21)
6.9
Billing and invoicing management (17)
6.2
Reporting (20)
5.7
CRM Reporting & Analytics
6.7
Forecasting (21)
7.9
Pipeline visualization (20)
5.7
Customizable reports (22)
6.4
Customization
6.8
Custom fields (22)
8.7
Custom objects (22)
6.6
Scripting environment (20)
6.5
API for custom integration (21)
5.3
Security
8.4
Single sign-on capability (20)
8.3
Role-based user permissions (22)
8.5
Social CRM
6.7
Social data (16)
6.7
Social engagement (16)
6.7
Integrations with 3rd-party Software
6.3
Marketing automation (18)
5.9
Compensation management (15)
6.7
Platform
8.2
Mobile access (17)
8.2

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.
Categories:  Customer Relationship Management (CRM)

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No