Oracle CRM Reviews

138 Ratings
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Score 8.1 out of 100

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February 19, 2015

Oracle review

Score 8 out of 10
Vetted Review
Verified User
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Reliability and Availability

9
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
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Feature Scorecard Summary

Customer data management / contact management (21)
8.8
Workflow management (21)
8.3
Territory management (20)
8.3
Opportunity management (19)
8.7
Integration with email client (e.g., Outlook or Gmail) (19)
8.1
Contract management (17)
8.5
Quote & order management (18)
8.2
Interaction tracking (20)
8.7
Channel / partner relationship management (17)
8.9
Case management (20)
8.3
Call center management (18)
8.3
Help desk management (20)
8.5
Lead management (18)
8.8
Email marketing (16)
9.0
Task management (19)
7.9
Billing and invoicing management (15)
8.6
Reporting (18)
8.1
Forecasting (19)
8.4
Pipeline visualization (18)
8.2
Customizable reports (20)
8.2
Custom fields (20)
8.6
Custom objects (20)
8.7
Scripting environment (18)
8.4
API for custom integration (19)
7.7
Single sign-on capability (18)
9.1
Role-based user permissions (20)
9.0
Social data (14)
8.5
Social engagement (14)
8.5
Marketing automation (16)
7.9
Compensation management (13)
8.8
Mobile access (15)
8.0

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