Oracle CRM Reviews

145 Ratings
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Score 7.9 out of 100

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February 19, 2015
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Scalability

9
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Read this authenticated review

Feature Scorecard Summary

Customer data management / contact management (21)
8.8
Workflow management (21)
8.0
Territory management (20)
8.0
Opportunity management (19)
8.1
Integration with email client (e.g., Outlook or Gmail) (19)
6.7
Contract management (17)
7.0
Quote & order management (18)
6.4
Interaction tracking (20)
8.1
Channel / partner relationship management (17)
8.2
Case management (20)
8.0
Call center management (18)
8.1
Help desk management (20)
8.1
Lead management (18)
7.3
Email marketing (16)
8.9
Task management (19)
5.9
Billing and invoicing management (15)
8.2
Reporting (18)
6.9
Forecasting (19)
7.8
Pipeline visualization (18)
6.4
Customizable reports (20)
7.1
Custom fields (20)
9.1
Custom objects (20)
9.2
Scripting environment (18)
9.1
API for custom integration (19)
6.8
Single sign-on capability (18)
9.1
Role-based user permissions (20)
9.3
Social data (14)
8.0
Social engagement (14)
8.0
Marketing automation (16)
4.6
Compensation management (13)
8.5
Mobile access (15)
6.8

What is Oracle CRM?

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give users information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture to streamline business processes, improve data quality, and allow key divisions to draw from the same source of data.

Oracle CRM Integrations

Oracle CRM Competitors

SAP CRM, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Oracle CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No