Oracle CRM Reviews

138 Ratings
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Score 8.1 out of 100

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Anonymous | TrustRadius Reviewer
February 19, 2015

Oracle review

Score 8 out of 10
Vetted Review
Verified User
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Scalability

9
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
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Feature Scorecard Summary

Customer data management / contact management (21)
8.8
Workflow management (21)
8.3
Territory management (20)
8.3
Opportunity management (19)
8.7
Integration with email client (e.g., Outlook or Gmail) (19)
8.1
Contract management (17)
8.5
Quote & order management (18)
8.2
Interaction tracking (20)
8.7
Channel / partner relationship management (17)
8.9
Case management (20)
8.3
Call center management (18)
8.3
Help desk management (20)
8.5
Lead management (18)
8.8
Email marketing (16)
9.0
Task management (19)
7.9
Billing and invoicing management (15)
8.6
Reporting (18)
8.1
Forecasting (19)
8.4
Pipeline visualization (18)
8.2
Customizable reports (20)
8.2
Custom fields (20)
8.6
Custom objects (20)
8.7
Scripting environment (18)
8.4
API for custom integration (19)
7.7
Single sign-on capability (18)
9.1
Role-based user permissions (20)
9.0
Social data (14)
8.5
Social engagement (14)
8.5
Marketing automation (16)
7.9
Compensation management (13)
8.8
Mobile access (15)
8.0

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