PaperCut vs. PrinterLogic

PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.

Incentivized

In our particular situation, we needed a solution that alleviate the amount of support our help desk team was having to attend to. PrinterLogic gave us a solution where our end users were able to install other printers they needed that the role didn't usually need.

Incentivized

• Schedule print jobs.
• Environmentally friendly.
• History recall.

Incentivized

• Removes admin privilege requirement for adding printers, but only those you specify.
• Easily allows printers to be added by user based on their location/situation.
• Admin portal for printer management is simple yet powerful.
• Customize access to network printers for specific people (cheque printers, etc).
• Fantastic documentation/KB.
• Pre and post sales support was top notch.

Incentivized

• Integration with Google Cloud Print never really worked for us.
• Sometimes the job log reports are hard to follow.
• The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.

Incentivized

• There really isn't anything major that we've noticed wrong.
• The biggest thing was we were not able to get the dual authentication working with both Google and Azure at the same time. We ended up having to just pick one.
• The cost isn't cheap and is maybe a little higher than other options, but it does give you more features than competitors.

Incentivized

Hands down one of our best investments for our IT staff. This has saved so much time and frustration and it well worth the cost. If the budget starts to gets tight, this is one of the last things we would cut out. We also purchased this through our copy machine vendor so it's nice that the charge is integrated with our copy machines lease

Incentivized

Because the printer queues are still just basic old Windows printer queues, implementation had minimal impact for end-users. We just had to show them the functions in the PrinterLogic client. The admin portal tools for use by us IT people is entirely straightforward. While I appreciated that PrinterLogic had an engineer available while I set up our environment, I didn't actually need any guidance. I just followed their excellent documentation and in a matter of a couple hours we had full functionality and a working test environment, including IdP and SSO.

Incentivized

The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.

Incentivized

Whenever I've contacted PrinterLogic support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.

Incentivized

Print Audit is a similar set-up that boasts about server-based architecture and how they are using a reputable and current business model (you can google the articles to see the propaganda), but ultimately it falls short when compared to PaperCut. PaperCut is just easier to use once everything has been installed. You don't even think about it anymore and it becomes part of your entire computer, which is exactly what I want when printing. This is something that is a no-brainer and doesn't get in my way. Print Audit got in my way and wasn't worth the hassle.

Incentivized

They function similarly although I did not test Papercuts cloud version. I trialed PaperCut more for their on premise version because it would be a one time cost instead of an ongoing fee. Still, we decided to remain with printerLogic as it is provided through an agreement with a print service provider.

Incentivized

• Cost effective
• Better managing of costs to print.

Incentivized

• Managing copiers from a single pane of glass to investigate user issues and SNMP reporting for quick insight into copier status has reduced the need for "I'm not sure what happened; can we just reboot and see what happens?"
• Removing the necessity of direct domain access for GPOs to apply copier changes removed the wait time for a user to have items available.
• Fewer helpdesk calls just to install a copier for a location they're traveling to for a limited time.

Incentivized