PaperCut vs. PrinterLogic

For environments that have multiple different departments or programs that would like to have printing costs tracked. The exact costs per page printed can be changed within the software - so exact costs can be calculated and billed back appropriately. It also makes printer management easier as you can see toner levels and any issues the printer may have remotely without having to utilize the printers GUI at all. Scan to folder/email options can be done on the admin side, so that it makes things easier for users

Incentivized

Great for users that frequently travel between offices. Users can log into their device and get the "local" printer installed based on their subnet. Alternatively, users can choose to send their print to their folder to be accessed on whichever printer they choose. It does this securely which is great for folks in healthcare settings

Incentivized

• Centralized printing via virtual hold / release queues.
• Confidential and secure printing via card authentication.
• Scan to folder/email integration with Active Directory.
• Printer specific scripting actions give you a ton of options. The canned scripts are super helpful as they are prebuilt and need very little modification.
• Overall printing reports are very informative.
• Mobility Print gives you a great solution for printing from Chromebook devices.

Incentivized

• Removes admin privilege requirement for adding printers, but only those you specify.
• Easily allows printers to be added by user based on their location/situation.
• Admin portal for printer management is simple yet powerful.
• Customize access to network printers for specific people (cheque printers, etc).
• Fantastic documentation/KB.
• Pre and post sales support was top notch.

Incentivized

• Not accounting for jobs that did not release.
• Ensuring that jobs sent through are processed.
• Greater description of tree size etc for reference.

Incentivized

• When using in a VM environment, sometimes it won't allow a driver recently changed to be re-added, making us change the printer name in Vasion's PrinterLogic each time
• Sometimes Vasion's PrinterLogic won't recognize when a laptop has changed locations (i.e. the IP address changed) and won't push the new printers
• Even though it supposed to push the same settings ever time, somehow certain computers still get different configurations, leading defaults to have to be selected
• it may be a configuration issue but Work from home workers are able to print to clinics from home even though they are not supposed to
• When Vasion's PrinterLogic has an outage the whole organization is calling about printer issues

Incentivized

Hands down one of our best investments for our IT staff. This has saved so much time and frustration and it well worth the cost. If the budget starts to gets tight, this is one of the last things we would cut out. We also purchased this through our copy machine vendor so it's nice that the charge is integrated with our copy machines lease

Incentivized

It’s mostly a “set it and forget it” solution, though we did need a third-party integrator to assist with the installation. The setup was complex, but once that hurdle was overcome, the system has been easy to maintain. The software also integrates seamlessly with Active Directory and other authentication platforms.

Incentivized

Interface has been very easy to use and figure out. Reports to see printer usage is helpful in finding or relocating printers that are over/under utilized and can save funds on continually supplying printers where maybe better utilizing the equipment already deployed will provide cost savings. Being able to make a change in one place and that change is replicated to all devices has been nice and easy to do.

Incentivized

So far, Vasion's PrinterLogic has been available for end users without any issues reported as far as we are aware.

Incentivized

A colleague has reported a performance issue with loading printer profiles on Edge. It sometimes takes a very long time to come up, and sometimes not at all, but he switches over to Chrome, and the interface comes up very quickly. This might be a fringe case, since I am able to launch the same profile on Edge browser without any problems.

Incentivized

The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.

Incentivized

Whenever I've contacted Vasion's PrinterLogic support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.

Incentivized

Did not participate, skip

Incentivized

Xerox Docu print is great but the cost and scalability is simply out matched by PaperCut. Licensing alone is significantly cheaper with PaperCut and we find more flexible with our needs in the education sector. PaperCut can have a less corporate feel if needed which is great for pupils and also some of our staff!

Incentivized

Vasion's PrinterLogic was already selected before I became an engineer in this group, so I don't have any insight into the previous situation. I do know that there were a LOT of Help Desk calls around printing because that is why a project was initiated in the first place to try to find a solution to this problem. It was burning up a lot of Help Desk and deskside support time.

Incentivized

We have rolled Vasion's PrinterLogic out to 50+ locations, and scalability has not been an issue

Incentivized

• Reduction in paper usage due to prints only being printed when a user swipes in
• Less overhead managing the printer environment, no need to manually update address for scan to email etc
• One printer that is deployed to all users client computers making deployment really easy.

Incentivized

• Mostly the only thing we deal with on printers now is the physical printer issues.
• There were no calls about everyone's printers not working when the print server went down, as there is no print server!
• Making it easy for the users to be able to install their own printer.

Incentivized