DocuWare vs. PaperCut

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.

Incentivized

• The software is secure and makes our documents safe
• The software is scalable which is like
• The software offers features that makes document processing and collaboration easy.
• Docuware Cloud offers some automation features

Incentivized

• Schedule print jobs.
• Environmentally friendly.
• History recall.

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Integration with Google Cloud Print never really worked for us.
• Sometimes the job log reports are hard to follow.
• The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.

Incentivized

We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.

Incentivized

Print Audit is a similar set-up that boasts about server-based architecture and how they are using a reputable and current business model (you can google the articles to see the propaganda), but ultimately it falls short when compared to PaperCut. PaperCut is just easier to use once everything has been installed. You don't even think about it anymore and it becomes part of your entire computer, which is exactly what I want when printing. This is something that is a no-brainer and doesn't get in my way. Print Audit got in my way and wasn't worth the hassle.

Incentivized

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• Cost effective
• Better managing of costs to print.

Incentivized