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SALESmanago

SALESmanago

Overview

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.SALESmanago aims to…

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Recent Reviews

TrustRadius Insights

SALESmanago is a comprehensive marketing automation tool that offers a wide range of features to help e-commerce businesses maximize their …
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I like SALESmanago!

10 out of 10
March 07, 2023
I use SALESmanago to build communication with clients. We send e-mails to maintain relations, inform about promotions and news. We have …
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Great tool for automation

8 out of 10
February 15, 2022
SALESmanago allowed for the integration of several company systems, databases and applications, thanks to which we are able to collect …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (31)
    9.0
    90%
  • Email deliverability reporting (30)
    8.4
    84%
  • Dashboards (31)
    8.4
    84%
  • Standard reports (30)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Essential

$499

Cloud
per month

Professional

$1,999

Cloud
per month

Enterprise

$4,000

Cloud
per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://salesmanago.com/info/pricing.htm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $499 per month
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Product Demos

SALESmanago Marketing Automation Demo

YouTube

SALESmanago AI CDP & Marketing Automation Platform DEMO

YouTube

CDP SALESmanago

YouTube

How SALESmanago Works - Demo (magyar felirattal)

YouTube

SALESmanago AI CDP & Marketing Automation Platform DEMO

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.5
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.4
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.2
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.8
Avg 7.6
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Product Details

What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.

SALESmanago aims to improve eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making.

SALESmanago Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: eCommerce Dashboard
  • Supported: Workflow Generator

SALESmanago Screenshots

Screenshot of Screenshot of Screenshot of

SALESmanago Integrations

SALESmanago Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationAndroid

Frequently Asked Questions

SALESmanago starts at $499.

Bloomreach Commerce Experience Cloud, Emarsys, and Oracle Marketing are common alternatives for SALESmanago.

Reviewers rate API highest, with a score of 9.1.

The most common users of SALESmanago are from Small Businesses (1-50 employees).

SALESmanago Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)8%
Mid-Size Companies (51-500 employees)18%
Enterprises (more than 500 employees)74%
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Comparisons

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Reviews and Ratings

(37)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SALESmanago is a comprehensive marketing automation tool that offers a wide range of features to help e-commerce businesses maximize their results and scale their operations. With its intuitive and transparent platform, users can easily understand their customers and reach the right person at the right time through automations. One key use case of SALESmanago is its Customer Data Platform feature, which allows businesses to better understand their customers by collecting transactional and behavioral data in a structured manner. This enables users to create dynamic segments and personalize their communication, resulting in more effective marketing campaigns. Additionally, SALESmanago provides valuable functionalities such as lead generation, nurturing, user behavior analytics, and multichannel marketing automation. It also offers integration with various company systems and databases, enabling the collection of personalized data for targeted communication. Users appreciate the support provided by SALESmanago's responsive team, who offer dedicated guidance on utilizing the platform's full potential. Overall, SALESmanago helps businesses automate their marketing efforts, maintain long-term customer relationships, and achieve growth by providing an easy-to-use platform with powerful features.

Segmentation Power: Users have found the segmentation feature to be very powerful, allowing them to segment people in various ways such as using tags, RFM matrices, sales funnels, and dynamic segments. This feature has provided them with the ability to target specific groups of people for their marketing campaigns.

Automation Flows: Reviewers appreciate the automation flows offered by the software, which allow them to set up workflows, automation rules, and website automations. These automation features help streamline their marketing actions and execute them automatically based on triggers and specific conditions.

Effective Product Recommendations: Despite acknowledging that it might take some time to prepare, users have been impressed with the product recommendations tool. They mention that the end results are impressive, indicating that the tool is effective in recommending products on their website.

Lead Generation Tools: Some users have expressed dissatisfaction with the lead generation tools in SALESmanago, including forms, popups, and landing pages. They believe that these tools could be improved to provide a better user experience and generate more leads.

Reporting Feature: Several reviewers have mentioned that the reporting feature in SALESmanago could be enhanced compared to other tools in the market. They suggest introducing custom reports to provide more flexibility and meet specific business needs.

Complexity of Software: A common concern among users is the complexity of SALESmanago's software. Many reviewers state that it requires a significant amount of time initially to become familiar with all its features and functionalities.

Based on user recommendations, the most common suggestions for Salesmanago are as follows:

  1. Take the system into a Proof of Concept and experience the great support.
  2. Consider Salesmanago for marketing automation with easy-to-use tools and functions.
  3. Choose Salesmanago if you want a variety of tools in one place.

These recommendations emphasize the importance of testing the system, the user-friendly nature of its tools and functions, and the convenience of having multiple tools available in a single platform.

Reviews

(1-11 of 11)
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Score 9 out of 10
Vetted Review
Verified User
I use SalesManago on a daily basis, primarily for marketing emails, customer support via live chat, lead gathering and nurturing, and minor website personalizations with pop-ups and web notifications.I find SalesManago to be a good and reliable tool with a flat learning curve.<br><br>The email builder is simple to use, with a good analytics panel. Pre-made templates can be found for free or at a certain cost, and HTML templates can be imported.<br><br>The live chat tool allows instant communication with customers. If the customer is no longer online, it is possible to communicate with them via their personal contact info from their account.<br><br>SalesManago also offers its customers the possibility to use pop-ups and notifications on the website. I'd like the pop-ups to be a bit more customizable, but apart from that, they work fine. Pop-ups can be scheduled on specific days, webpages, user groups, or actions on the website.<br><br>I found the support team to be fast and always available for any questions I had. When starting to use SalesManago, I received an in-depth introduction to all the tools and services available to me. We now have a monthly meeting with the support team for any kind of request.I found the support team to be fast and always avalaible for any question I had.
  • Email Automation
  • The web pop-ups editor should allow more customization options.
I find SalesManago to be a good tool for email marketing and automation processes.

They live chat service allows fast and direct communication with customers.

Website personalisation (tools like pop-ups and browser notification) work fine but I'd like to have a bit more personalisation options to be avalaible to users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Salesmanago is the tool that meets most e-commerce marketing automation needs. It is a very powerful system that allows you to implement advanced communication paths or fully automated sales funnels.Messages can be created using both HTML and a creator, which we use very often and both solutions work very well for us.
  • Workflow
  • Newsletter
  • CDP
  • UX - interface
  • SMS gateway - extension of functionality
At every stage of cooperation, you can count on full professionalism and commitment, which we receive from the Salesmanago team. The support works great, we get answers and assistance to each request very quickly. Moreover, the advice about marketing automation, the creation of new workflows, newsletters, and action strategies is of the highest level. I can always rely on a dedicated expert who takes care of our project in every issue. I highly recommend it!
Score 10 out of 10
Vetted Review
Verified User
Advanced e-commerce tool SALESmanago is a great tool that gives you a lot of analytical data, helps to automate marketing and increases sales. In the beginning, we conduct training for new users, in which we go through all the tools - the entire panel is intuitive and transparent. Thanks to dynamic segments, you can easily create a modern mailing layout, and sending web push takes a moment. Implementing changes becomes simple and everyday work more pleasant. A huge advantage is support that responds very quickly and a dedicated Caregiver showing how you can use 100% of the SALESmanago potential for your business.
  • Personalized email campaigns
  • Fast integration
  • Great support
  • Implementation of new tools very often
  • More tutorials for better understanding advanced options
If you have an online shop you work with clients so you need a tool to help you build an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools that are well fitted to different areas of business activity that increase the number of your clients and finally your income.
February 15, 2022

Great tool for automation

Score 8 out of 10
Vetted Review
Verified User
SALESmanago allowed for the integration of several company systems, databases and applications, thanks to which we are able to collect data about our users and direct personalized communication. We use many automation rules and an advanced workflows that take care of various communication channels. Additionally, it is able to reach our users even more precisely.
  • Segmentation
  • Workflow
  • Formular
  • E-mail editor
+ Creating advanced user paths - E-mail editor
Filip Kaliński | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SALESmanago helps me with creating Marketing Automation scenarios and strategies in both on-site and off-site campaigns. From webpush and email campaigns, through cart rescue-like flows up to fullfledged personalization systems. In online-pharmacy/e-commerce business this can be quite difficult from legal standpoint, however, SALESmanago proved to be great partner and advisor.
  • Recommendation engine
  • Hub incredibly easy to use
  • Data administration
  • Lack of access to contacts defined only by cookie
  • Tag grouping system
  • Date filter in email and webpush dashboards
  • Plus: The system is relatively easy to use, this is, of course, a subjective matter, but I don't think I've ever felt like SALESmanago caused me any difficulty in day-to-day use. Its responsiveness and personalization capabilities proved to be quite helpful. Another plus for me is the help from our account manager. Whenever I need something to be programmed in our system, support is fast and reliable.
  • Room for improvements: Lack of access to contacts defined only by cookie. This would greatly impact and improve my work regarding onsite campaigns and building a client base.
  • New tag grouping system would be nice. For now, trying to analyze what tags are on contacts card has proven to be more than difficult. It's like huge mass of all kinds of tags. Unreadable frankly speaking.
  • New filter in email and webpush dashboards. Sometimes I would like to check OP or CTR of a specific month or week and I simply can't do that. All I can do is use predefined options, but it's simply not enough.
October 14, 2021

Great tool

Score 10 out of 10
Vetted Review
Verified User
SalesManago helps us with every point in our funnel, from TOFU to BOFU and even in after purchase communication. Customer support and training are world-class. The team is always there for all questions you have. Their team helps us to better understand the tool and achieve our goals.
  • Segmentation
  • Prediction Analytics
  • Marketing Automation
  • more customization options
  • more 3rd party integrations
SalesManago is really good for marketing automation, customers segmentation and better understanding of your data.
Score 9 out of 10
Vetted Review
Verified User
SALESmanago is used to manage marketing automation in my company.
It solves the challenges of managing data on-site and offsite and implements various marketing solutions.
SALESmanago tools are mostly used by the marketing/performance and e-commerce team.
Newsletter emails, web pushes, website optimization, and many more are done on daily basis.
  • Wide variety of tools
  • Easy to use
  • Tailor to your business
  • Sometimes too many options
  • Not everything is always clearly shown and addressed
  • Few changes(on the platform) over the months caused problems and not solutions
SALESmanago is well suited to manage users and data that is gathered on-site. It helps improve website experience and tailor marketing automation solutions for business.
Data and users gathered on site are easily manageable in several tools in SALESmanago - email marketing, notifications.
In some cases, not every option is easily accessible.
Score 8 out of 10
Vetted Review
Verified User
SALESmanago helps my organization in process of automatization. It's used by a department of marketing.
  • A/B testing.
  • Ease of use drag and drop widgets.
  • Comprehensiveness of data collection.
  • More tutorials for better understanding advanced options.
SALESmanago, thanks to the connection with our website, allows you to generate automatic responses and actions in relation to the actions taken by users.
Score 9 out of 10
Vetted Review
Verified User
We implemented SALESmanago to collect leads and provide them with personalized communication. Automated rules, pop-ups and many widgets help us with it. This system is mostly used in digital department.
  • Automated rules and workflow.
  • Pop-ups and forms on website.
  • Advanced segmentation.
  • Advanced analysis of e-mails.
  • Deeper analysis of sales.
Automated emails like emails after visit or abandoned cart email increase our results (OR, CTR and Sales), because people prefer personalized communication and there is bigger chance that they will open such e-mails.
Score 10 out of 10
Vetted Review
Verified User
When B2C-focused companies look for marketing automation tools, they want to be able to handle a massive amount of contacts without the need to go too deep in an individual contact card in the CRM. SALESmanago CDP & Marketing Automation collects both transactional and behavioral data in a structured manner, so setting up not only basic but also more complex automation workflows is a piece of cake. Learning to use the system does not take long; you really can focus on building a winning growth strategy over getting too deep in technical questions. Also, there are new features coming almost every month, so the only limit is time.
  • Increased effectiveness in inbound marketing
  • Higher loyalty
  • Customer journey mapping
  • Database management
If you are looking for a way to get an effective business solution to transform leads in loyal customers, SALESmanago CDP & Marketing Automation will be best choice. Working with Salesmanago means better knowing my potential customers, their preferences, and their needs. It helps me to personalize my market communication, which leads to better conversion and brand loyalty. Their latest developments in the area of web personalization and lead generation give to us a strong competitive advantage against other hotels and distribution channels. There's a number of functions available and they're all integrated with each other.
Lou Covey | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Right now, we are not using it because we have not found a client willing to use it. We evaluate many products that clients may use and offer an agnostic presentation for each product or service. The problem is SALESmanago is not price neutral compared to competing services but customer service further west than the US east coast is non-existent.
  • Fairly intuitive UI
  • Not the most expensive option
  • A good choice if you are a company based in Europe
  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
They are very strong in Europe and if you are an Eastern European entrepreneur on the US East Coast, they might be a better fit than HubSpot or Marketo. But if you are new to marketing automation, it could be a difficult learning curve. And at present (Feb 2017) the European exchange rates make it an unattractive. There are also some issues with price transparency. Add-on fees can mount up.
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