Overview
What is TelebuHub?
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying…
Pricing
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is TelebuHub?
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.
When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these expectations are met.
TelebuHub is equipped with all the features and excellent contact center software needs, such as:
Call Routing
Call Recording
Call Management
Assessments
Collaboration
Call Center Management
Call Monitoring
Automatic Call Distribution
Call Logging
Call Sharing
Call Reporting
Chat / Messaging
Call Results
Call Transfer
Callback Scheduling
Call List Management
Action Management
Alerts / Escalation
Caller Identification
TelebuHub Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: Live chat channel
TelebuHub Video
TelebuHub Competitors
TelebuHub Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | India, USA, UAE |
Supported Languages | English |