Accessible, affordable, highly effective!
May 01, 2021
Accessible, affordable, highly effective!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TelebuHub
TelebuHub functions as our company's cloud contact center software. It helps us in e-ticketing, addressing customer concerns and queries, customer services, and running marketing campaigns. Especially during the current work from home scenario, the single window and cloud-based accessibility provided by TelebuHub help very much in terms of enabling our managers and agents to keep adressing customer concerns remotely.
- Ability to design IVR flow using very user-friendly IVR Studio
- The remote work capability and extremely low infrastructure cost afforded by cloud deployment
- User-friendly design, which makes the software very easy to navigate
- Affordability and flexibility offered by the company in terms of integration
- Could use a mobile app, since the website performance is poor on mobile
- More social media listening should be added
- Improved CSAT scores
- Agents are happy to use the software without any roadblocks remotely
- Successful outreach of voice broadcast marketing campaigns
- Much more organized customer query ticketing
- Virtual assistant helps a lot in ticketing late-night customer calls
Do you think TelebuHub delivers good value for the price?
Yes
Are you happy with TelebuHub's feature set?
Yes
Did TelebuHub live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TelebuHub go as expected?
Yes
Would you buy TelebuHub again?
Yes