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We utilize Verint Monet within our organization for forecasting and staffing purposes. Verint Monet allows us to have accurate and …
Overview
What is Verint Monet?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…
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What is Verint Monet?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…
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Product Details
- About
- Competitors
- Tech Details
What is Verint Monet?
Verint® Workforce Management Professional™ (formerly Monet Workforce Engagement™) for contact centers incorporates forecasting, scheduling and other functions into a coordinated effort to optimize workforce resources.
Verint WFM Professional is used to:
- Maximize revenue and satisfaction
- Increase service levels
- Achieve better cost management
- Optimize the utilization of resources
Verint WFM Professional integrates with Salesforce, Zendesk, and Amazon Connect.
Verint Monet Competitors
Verint Monet Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
