8x8 Contact Center vs. Verint Monet
8x8 Contact Center vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Verint Monet | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Verint Monet | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Verint Monet | |
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Likelihood to Recommend | 7.7 (135 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | 8.9 (2 ratings) |
Usability | 8.3 (21 ratings) | 3.0 (1 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | 5.0 (1 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Verint Monet | |
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Likelihood to Recommend | 8x8, Inc. | Verint |
Pros | 8x8, Inc. | Verint |
Cons | 8x8, Inc. | Verint |
Likelihood to Renew | 8x8, Inc. | Verint |
Usability | 8x8, Inc. | Verint |
Reliability and Availability | 8x8, Inc. | Verint No answers on this topic |
Performance | 8x8, Inc. | Verint No answers on this topic |
Support Rating | 8x8, Inc. | Verint |
In-Person Training | 8x8, Inc. | Verint No answers on this topic |
Online Training | 8x8, Inc. | Verint No answers on this topic |
Implementation Rating | 8x8, Inc. | Verint No answers on this topic |
Alternatives Considered | 8x8, Inc. | Verint |
Contract Terms and Pricing Model | 8x8, Inc. | Verint No answers on this topic |
Scalability | 8x8, Inc. | Verint No answers on this topic |
Return on Investment | 8x8, Inc. | Verint |
ScreenShots |