Five9 vs. Verint Monet
Five9 vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Five9 | Verint Monet | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Verint Monet | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Five9 | Verint Monet | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Five9 | Verint Monet | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Verint Monet | |
---|---|---|
Likelihood to Recommend | 8.3 (36 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | 8.0 (8 ratings) | 5.0 (1 ratings) |
Five9 | Verint Monet | |
---|---|---|
Likelihood to Recommend | Five9 | Verint |
Pros | Five9 | Verint |
Cons | Five9 | Verint |
Likelihood to Renew | Five9 No answers on this topic | Verint |
Usability | Five9 No answers on this topic | Verint |
Support Rating | Five9 | Verint |
Alternatives Considered | Five9 | Verint |
Return on Investment | Five9 | Verint |
ScreenShots | Five9 Screenshots |