Klaus vs. Verint Monet
Klaus vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Klaus | Verint Monet | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | — | ||||||||||||||
More Pricing Information |
Klaus | Verint Monet | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Klaus | Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Klaus | Verint Monet | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Klaus | Verint Monet | |
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Likelihood to Recommend | Klaus No answers on this topic | Verint |
Pros | Klaus No answers on this topic | Verint |
Cons | Klaus No answers on this topic | Verint |
Likelihood to Renew | Klaus No answers on this topic | Verint |
Usability | Klaus No answers on this topic | Verint |
Support Rating | Klaus No answers on this topic | Verint |
Alternatives Considered | Klaus No answers on this topic | Verint |
Return on Investment | Klaus No answers on this topic | Verint |
ScreenShots | Klaus Screenshots |