Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.
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Verint Monet
Score 8.2 out of 10
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Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels.
Verint acquired Monet in late 2018.
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Pricing
Calabrio ONE
Verint Monet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio ONE
Verint Monet
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Calabrio ONE
Verint Monet
Considered Both Products
Calabrio ONE
Verified User
Manager
Chose Calabrio ONE
We actually switched to Verint Monet thinking that they will stack up against Calabrio but I guess it was a bad decision.
Verint Monet
Verified User
Manager
Chose Verint Monet
We honestly regret moving over to Verint Monet because it's been a year since the data feeding issue hasn't been fixed. We've escalated this issue to Talkdesk omnichannel and to them but none of them have gotten any resolution. I wish we never switched from Calabrio/Teleopti.