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Overview
What is WhatsApp Business?
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp…
Recent Reviews
Awards
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Reviewer Pros & Cons
Pricing
WhatsApp Business
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is WhatsApp Business?
WhatsApp Business Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages.
For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of WhatsApp Business are from Small Businesses (1-50 employees).
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Reviews and Ratings
(187)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
November 06, 2020
WhatsApp Business, Speed and Practicality
I had the opportunity to install and configure WhatsApp Business in a school to facilitate interaction between parents, students, teachers, and the school's administration. Specific groups were created, one for each class, according to the level of education, which facilitated the availability of virtual teaching
material as well as the monitoring of printed material. It was one of the first tools we applied in this moment of social distancing.
- Some unique characteristics, hardly found in similar tools, are speed and practicality, which enable a more humanized and rapid service for the client.
- Another fundamental point is the mobility of communication, especially in the case of home-office work. Communication between employees, clients, and managers is almost instantaneous.
- The possibility of adding important information, such as an address, website, email, working hours, and the segment of activity is necessary for companies to offer an increasingly professional service.
- As a suggestion, it would be good to pay better attention to the quality of the links, especially when made on video.
- If there is no waiting at the time of using the application, it is very likely that you have the opposite effect: instead of engaging your client, you end up pushing them away.
- Better visibility of the company allowed a greater optimization in the engagement of customers.
- Better interaction with the customer allowed the maximization of results in the company.
October 04, 2020
Great Business Software.
WhatsApp Business has contributed a lot with details in logistics, transportation, and customer relations.
- Quick responses
- Hang tags
- Very complete profile
- Business efficiency
- Customer support
- Scalability difficulty.
- It is not possible to put a WhatsApp call on hold.
- Satisfaction index, for example, cannot yet be extracted from the application.
- Flexibility
- Positive Business Return
- Good financial impact
The speed and practicality of the application are unique features, hardly found in other communication tools. Exchanging an instant message over the internet is much faster than making a call or sending an email.
April 30, 2020
WhatsApp Business
Score 9 out of 10
Vetted Review
Verified User
WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
- Notification management based on timing.
- API suport.
- Automatic quick reply to incoming messages.
- Connectivity: your phone should be connected to the network to be available.
- Nuisance: groups sometimes can be tedious if they are not muted.
- API support can be improved.
- Team connection.
- Availability.
- Integration.
- Skype for Business (formerly Lync)
Instead of using only chat system, WhatsApp Business provides groups and organizes your contacts. It's a well known platform since the consumer version is widely used in the world and this means an easy adoption for people in the company. For your customer it will be natural to contact you on WhatsApp Business, since they probably use it in their everyday life.
January 22, 2020
WhatsApp for Business
There are so many people who are using WhatsApp Business to communicate. We have many employees and clients who use the application too. WhatsApp Business is used to inform staff and customers of weather conditions, delays, and ward off other calamities. It is also helpful in communicating event information like holiday parties, open enrollment, and wellness fairs.
- Easy to maintain a user community in terms of adding or removing people.
- Employee/ customer questions can be directed to appropriate sources.
- People have to download a new app on their phone.
- The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.
- While email and text messages are in place, WhatsApp Business has helped reinforce the message.
- WhatsApp Business groups are also useful in managing communication towards targeted people.
Many people are using WhatsApp Business for personal and business reasons. Due to the size of the user community, we felt it would be useful during communication. It has excellent features like calling, texting, video calling, setting up auto alerts that worked for our business needs. We can see when the message was delivered and if it has been read or not. While it is a great tool to communicate, data obtained from customers has to be fed into other systems.