Name: Wonderflow
Rating: 8 (1 reviews)
Author: Wonderflow

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Risk Management

Enterprise

Accounting

Accounts Receivable

Budgeting and Forecasting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Build Automation

Cloud Storage

Data Fabric

Email Verification

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

IoT Security

Network Performance Monitoring

Network Simulation

Network Traffic Analysis (NTA)

Output Management

Platform-as-a-Service (PaaS)

SOA Application Gateways

Software Components

Software-Defined WAN

Web Content Filtering

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Blogging

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Mobile Analytics

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Security Orchestration, Automation and Response (SOAR)

Security

Architecture

Last Mile Delivery

Legal Case Management

Nonprofit CRM

Physical Therapy

Roofing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Verint Voice of the Customer

Verint

Zoho CRM Plus

Zoho

Zendesk Suite

Zendesk

PG Forsta HX Platform

PG Forsta

KeySurvey

Form.com (WorldAPP)

MindTouch

Quadient Inspire

Quadient

Sogolytics

Cisco Webex Experience Management (discontinued)

Discontinued Products

Webex Contact Center

Cisco

Clarabridge (discontinued)

Talkwalker by Hootsuite

Medallia

Revuze

Sprinklr Social

InMoment XI Platform

Qualtrics XM for Strategy and Research

Stratifyd

Bazaarvoice

Usabilla (discontinued)

CustomerGauge

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Basic

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Wonderflow

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

ANALYZE MILLIONS OF REVIEWS IN ONE SECOND
Get a real feeling of what the data is telling you. Our AI highlights the source of its insights right on the review. This way, you can always find out why customers are not happy with a specific aspect or, on the other hand, why they like it so much.

PRODUCTS' COMPARISON
You don't need any dev skills to use the Wonderboard. You can easily select and compare the user feedback on all the products available.

THE WONDERFLOW ECOSYSTEM
The Wonderboard combines all feedback sources into a single system for your teams to learn from customer feedback analytics.

IMPACT ANALYSIS
Anyone in your company, from product managers to CEOs, are empowered with actionable insights to make impactful decisions.

PRODUCTS PROS AND CONS
Deep-dive on the data with unmatched data exploration capabilities.

<div><b>Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into impactful actions.</b></div><div><br></div><div>It is proven that consumer-centric companies perform better than product-centric ones. Wonderflow's AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures. Everyone should have access to the best information when making decisions. </div><div><br></div><div><b>Did you know that a higher rating equals higher revenue?</b></div><div>With Wonderflow's Artificial Intelligence, you can easily find the hundreds of different topics mentioned by your customers. The prescriptive and predictive engine can then determine what product characteristics are most relevant when trying to increase your star rating.</div><div><br></div><div><b>Customer Experience and Competitor insights as seen by the buyers</b></div><div>Customers don't talk exclusively about you but about your competitors too. Wonderflow can show you not only what they are saying about your products, but you can easily access insights on your competitors' lineups and gain an advantage.</div><div><br></div><div><b>Wonderflow is Simple, Accurate, Integrated, Predictive</b></div><div>This is why Fortune 500 companies have chosen it as the leading tool to become customer-centric and stay ahead of the competition.</div><div><br></div>

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

Wonderflow

Overview

What is Wonderflow?