Zendesk Explore- The Time & Money Saver
January 05, 2024
Zendesk Explore- The Time & Money Saver
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Explore
I use Zendesk Explore to pull data from our support team's chats, calls, and emails. With this data, I am able to identify which departments saw an uptick in tickets and from there we are able to identify what happened and plan for proper staffing if the issue seems like something that would reoccur.
- Provides Data all in one place
- Saves time versus tracking down info myself
- Helps set progress and annual metrics for employees
- I don't have any suggestions. Right now- Zendesk Explore is doing everything I need it to do!
- Money saved due to proper staffing.
- Happier Staff- proper staffing ensures no one is overworked.
- Ability to quickly pinpoint where issues are and why.
N/A - the company had already implemented Zendesk Explore when I was hired.
Do you think Zendesk Explore delivers good value for the price?
Not sure
Are you happy with Zendesk Explore's feature set?
Yes
Did Zendesk Explore live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Explore go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Explore again?
Yes