Zendesk Explore Genuine User Review
December 29, 2023
Zendesk Explore Genuine User Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Explore
This is very user friendly, easy to use completely. The software has helped us to improve our SLA since it has proper features of keeping reminders for multiple users in case a single user is busy. Also, the reports can be easily extracted for groups and individual performances. The features like internal reply and public reply helps the next available person to take over the case properly since there is no limit for internal notes or public reply to the customer.
- Reminders for Multiple users
- Internal notes and Public Reply
- Absolutely User Friendly
- Attachment option Icon to be a little bigger
- Preview to be available after attachment or video or Audio
- It helps us Into bring clarity on the amount of Sales
- Helps to send an auto report asking for the interest
- Detailed report version
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
Do you think Zendesk Explore delivers good value for the price?
Yes
Are you happy with Zendesk Explore's feature set?
Yes
Did Zendesk Explore live up to sales and marketing promises?
Yes
Did implementation of Zendesk Explore go as expected?
Yes
Would you buy Zendesk Explore again?
Yes