What users are saying about
Top Rated
138 Ratings
Top Rated
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Looker

If you're a company who's been in business for a few years, and can afford a Looker license, then I wouldn't really look anywhere else. We've looked at a TON of data analytics/BI tools over the years and Looker is, by far, the best we've seen. However, that comes with a cost. If you're a new startup, Looker probably isn't appropriate for you because of the cost.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Looker
7.2
Zendesk Explore
7.9
Pixel Perfect reports
Looker
6.9
Zendesk Explore
Customizable dashboards
Looker
7.9
Zendesk Explore
8.9
Report Formatting Templates
Looker
7.0
Zendesk Explore
7.0

Ad-hoc Reporting

Looker
7.5
Zendesk Explore
8.3
Drill-down analysis
Looker
8.2
Zendesk Explore
8.6
Formatting capabilities
Looker
7.3
Zendesk Explore
7.5
Integration with R or other statistical packages
Looker
5.9
Zendesk Explore
9.0
Report sharing and collaboration
Looker
8.6
Zendesk Explore
8.1

Report Output and Scheduling

Looker
8.1
Zendesk Explore
6.3
Publish to Web
Looker
8.2
Zendesk Explore
7.2
Publish to PDF
Looker
7.8
Zendesk Explore
7.2
Report Versioning
Looker
7.6
Zendesk Explore
4.0
Report Delivery Scheduling
Looker
8.8
Zendesk Explore
7.0

Data Discovery and Visualization

Looker
6.7
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Looker
7.5
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Looker
7.9
Zendesk Explore
10.0
Predictive Analytics
Looker
4.6
Zendesk Explore

Access Control and Security

Looker
8.5
Zendesk Explore
9.3
Multi-User Support (named login)
Looker
8.8
Zendesk Explore
10.0
Role-Based Security Model
Looker
8.4
Zendesk Explore
9.2
Multiple Access Permission Levels (Create, Read, Delete)
Looker
8.4
Zendesk Explore
9.0
Single Sign-On (SSO)
Looker
Zendesk Explore
9.0

Mobile Capabilities

Looker
6.0
Zendesk Explore
8.0
Responsive Design for Web Access
Looker
7.5
Zendesk Explore
Dedicated iOS Application
Looker
5.0
Zendesk Explore
Dedicated Android Application
Looker
5.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
Looker
6.7
Zendesk Explore
8.0

Pros

Looker

  • Incredibly advanced analytics tool that is even more capable if you learn how to use LookML which is Looker's custom programming language.
  • Quick access to the raw data that is being visualized allows you to spot check for data integrity.
  • My usage with Looker is limited because of our integration but, having seen their updates over time, the integrations with Slack, Salesforce, and other tools appear to greatly improve organizations' workflows.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Looker

  • Mobile viewing is HTML based, not always highly viewable.
  • Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
  • Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Likelihood to Renew

Looker

Looker 9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Support Rating

Looker

Looker 10.0
Based on 4 answers
Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
Jasmeet S Babra | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

Looker

Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
Purav Vaidya | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Screenshots

Pricing Details

Looker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Looker
8.2
Zendesk Explore
8.1

Likelihood to Renew

Looker
9.0
Zendesk Explore

Support Rating

Looker
10.0
Zendesk Explore

Add comparison