Superior Product
January 24, 2022

Superior Product

John Wood CTC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our clients. We have 42 independent contractors. Each has a voice mail. They have the option of answering calls immediately or of getting their voice messages by e-mail.
  • Simple to create call groups
  • Easy to add or remove extensions
  • Forward voice mails to an e-mail address
  • Easier access to help functions
  • Very cost effective, in particular extensions with no handsets
Minor billing issues with regards to invoices in the correct currency.
Some quality degradation when using cell phones rather than handsets
Simple and efficient
Yes - The other product had severe quality issues due to a lack of bandwidth in a remote location. The other product did not have extensive administrative options. Call recording was cost-prohibitive.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Well suited to business with multiple offices or a home-based workforce. Cost-effective

GoTo Connect Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
10
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
7
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10