Superior Product
Updated July 19, 2022
Superior Product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our clients. We have 42 independent contractors. Each has a voice mail. They have the option of answering calls immediately or of getting their voice messages by e-mail.
- Simple to create call groups
- Easy to add or remove extensions
- Forward voice mails to an e-mail address
- Easier access to help functions
- Very cost effective, in particular extensions with no handsets
It is all in one. We can work transparently from any location.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
- Price
- Product Features
Unlimited mailboxes for users without handsets
- Uptime
- Remote usage
- Transfer calls to users
- Speed dial
- During shutdown we were able to deliver services as though we were in office
Clint transparent call handling
Yes, unlimited voice mail boxes for users without handsets at no charge
Evaluating GoTo Connect and Competitors
I would not
GoTo Connect Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, not necessary
Using GoTo Connect
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Consistent Quick to learn Feel confident using | Requires technical support |
- Transfer from handset to mobile
- Voice mail
Upgrading GoTo Connect
Yes - The other product had severe quality issues due to a lack of bandwidth in a remote location. The other product did not have extensive administrative options. Call recording was cost-prohibitive.