Superior Product
Updated July 19, 2022

Superior Product

John Wood CTC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our clients. We have 42 independent contractors. Each has a voice mail. They have the option of answering calls immediately or of getting their voice messages by e-mail.
  • Simple to create call groups
  • Easy to add or remove extensions
  • Forward voice mails to an e-mail address
  • Easier access to help functions
  • Very cost effective, in particular extensions with no handsets
Team was very supportive
It is all in one. We can work transparently from any location.
Minor billing issues with regards to invoices in the correct currency.
Some quality degradation when using cell phones rather than handsets

Do you think GoTo Connect delivers good value for the price?


Are you happy with GoTo Connect's feature set?


Did GoTo Connect live up to sales and marketing promises?


Did implementation of GoTo Connect go as expected?


Would you buy GoTo Connect again?


Well suited to business with multiple offices or a home-based workforce. Cost-effective

GoTo Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Not Rated
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Not Rated
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Mobile app for Android

Using GoTo Connect

  • Price
  • Product Features
Unlimited mailboxes for users without handsets
Simple and efficient
  • Uptime
  • Remote usage
  • Transfer calls to users
  • Speed dial
  • During shutdown we were able to deliver services as though we were in office
Clint transparent call handling
Overall product satisfaction
Yes, unlimited voice mail boxes for users without handsets at no charge

Evaluating GoTo Connect and Competitors

GoTo Connect Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, not necessary

Using GoTo Connect

Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
  • Transfer from handset to mobile

Upgrading GoTo Connect

Yes - The other product had severe quality issues due to a lack of bandwidth in a remote location. The other product did not have extensive administrative options. Call recording was cost-prohibitive.