My Experience with Paycor
Updated August 29, 2024

My Experience with Paycor

Tyrunsi Price | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Recruiting & ATS
  • Payroll & Tax Software
  • Reporting & Analytics
  • HR, Benefits Administration & ACA
  • Learning Management System
  • Time & Attendance

Overall Satisfaction with Paycor

My organization uses Paycor for payroll, benefits, recruiting, and organization development. Paycor is our main source for our HRIS. Our employees use it for time keeping and scheduling time off.

Pros

  • Process payroll timely
  • Return calls
  • Look into issues for BA

Cons

  • Knowledgeable of all pay-related issues
  • Get things correct the first time instead of rework
  • The negative impact is the ability to stop time while employees are on leave. Can this be enhanced?
  • I love the enhancement of including the time-off plans within the hiring process.
  • Negative - when calling in, the assigned consultant is rarely available at the time of call.
  • The premium team has been helpful.
Our HR and/or payroll team has saved time, but I'm not sure how much.
Paycor is user-friendly but I think more enhancements would make it better.
Paycor was chosen due to the pricing and how much it would save our organization.

Do you think Paycor delivers good value for the price?

Not sure

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

Paycor is well-suited by aligning each organization with a consultant that can assist. Paycor definitely needs work with the turnaround time for responses during open enrollment. The 48-hour turnaround time when you are under a crunch time is not feasible.

Paycor Feature Ratings

Payroll Management
7.8
Pay calculation
7
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
9

Using Paycor

500 - HR, Finance, Employees, leaders
3 - knowledge of the system, and navigation skills.
  • Payroll
  • Recruiting
  • Benefits
  • LMS
  • LMS - the ability to assign courses to employees
  • Creating reports - custom building
Paycor is affordable for the organization.

Evaluating Paycor and Competitors

Yes - ADP was replaced. ADP was great, but other leaders thought Paycor was much better and more affordable.
  • Other
The cost of Paycor.

Paycor Support

I think they really try to tend to our needs.
ProsCons
Kept well informed
Support cares about my success
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes, it was important in our day-to-day usage and helped us resolve issues much faster.
Bryan Dao, our Benefits Consultant is excellent. He worked on an issue I had and provided updates until it was resolved. He was not able to quite fix some of the issues but he assisted with a resolution.

Using Paycor

ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • Time management
  • Enrolling in benefits
  • Direct deposit set up
  • Fixing payroll errors
  • Running some of the reports
Yes - The mobile interface works very well.

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented a year ago
    Thank you for your feedback on Paycor. We appreciate your positive comments about timely payroll processing and the helpfulness of the premium team. We apologize for any issues you experienced with knowledge of pay-related issues and consultant availability. We value your input and will use it to improve our services. Thank you for considering Paycor and using other software solutions.

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