So far so good
Overall Satisfaction with ScienceLogic SL1
We are currently using SL1 for the Managed Service business.
SaaS Only
- Power packs
- User Friendly
- Vendor relationship
- Automation
- Reporting
- dashboard
- Performance data retention
Do you think ScienceLogic SL1 delivers good value for the price?
Yes
Are you happy with ScienceLogic SL1's feature set?
Yes
Did ScienceLogic SL1 live up to sales and marketing promises?
Yes
Did implementation of ScienceLogic SL1 go as expected?
Yes
Would you buy ScienceLogic SL1 again?
Yes
Yes - UIM & Zenos. Cost & Support services were key areas that resulted in moving from our current products.
ScienceLogic SL1 not only provides visibility internally but also helps customers understand what their environment looks like today and helps them evaluate for future demands/requirements that the business will need--to start thinking in a proactive way rather than reactive.
We are using ScienceLogic SL1 for existing customers, new customers, and also are moving forward to enhance our essential services to clients looking for oversight from a monitoring standpoint. SL1 now will be used across our Managed Services and we are in the planning stage to use it company-wide.
We are still at the very beginning stage of using ScienceLogic SL1. We are just now setting our focus to look at enhancement and incorporate automated workflows. Outside of a few basic runbook automations, we are not doing a whole lot.
- Dashboards for customers
- Adoption
- CMDB output
- Overall cost (positive)
- Adoption across teams (positive)
- Expanding architecture and stacks
- Spiceworks, LogicMonitor, DX Infrastructure Manager (formerly CA Unified Infrastructure Management) and Zenoss Cloud
We liked the roadmap and growth that ScienceLogic SL1 had aligned. Functions and features from our previous product were pretty well aligned, but the cost was a huge impact on decision.
Integrating ScienceLogic SL1
- Service now
Not too difficult
- None at this time
N/A
Service now
Using ScienceLogic SL1
200 - Operations
technology services
development teams
technology services
development teams
5 - 3 for onboarding and administration of collectors
2 for platform administration
- Server monitoring
- Network monitoring
- Virtualization
- Event management
- Automation
- Anomaly detection
Evaluating ScienceLogic SL1 and Competitors
- Price
- Product Features
- Product Usability
Cost
ScienceLogic SL1 Support
Pros | Cons |
---|---|
Problems get solved No escalation required | Slow Resolution Not kept informed Difficult to get immediate help Support doesn't seem to care |
Yes. We are MSP and needs immediate attention during client SLA failures to monitor.
Yes - We seem to be #1 customer in bringing bugs to SL1 attention.
not in timely fashion. It’s usually during next upgrade release
not in timely fashion. It’s usually during next upgrade release
SRE is 100% we are extremely and thoroughly satisfied by SaaS service. We could not have found a better partnership.
Using ScienceLogic SL1
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Inconsistent Cumbersome Lots to learn |
- Device pull
- Data review
- Discovery
- Reporting
- Power pack alignment to certain devices only
Yes, but I don't use it