Hassle free remote access tool out there, the best a professional can get
Updated July 07, 2021

Hassle free remote access tool out there, the best a professional can get

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It made work from home possible to a many of us, the ease of access makes it a very friendly tool. One does not need a training to use it. The feature to set a custom password makes it even way more friendly and can help the users remember the details without any hassle. Its file sharing feature is a big plus to it, this feature is the best alternative out there. It also lists the concurrent users which feels very important in terms of privacy and indicates the parallel presence very well.
  • Ease of Access
  • Custom Password
  • File Sharing
  • Seamless Access
  • Correct errors to be prompted
  • Justify more clearly why connection failed
  • Provide clear option as to what windows can be shared and hidden from others
  • Enhanced Productivity
  • Enhanced Customer Relation
  • Allowed Ease in Debugging Remotely
Its installation and setup is the easiest. It is also available in mobile platform and makes remote servers under the control of hands.
The other tools demand the access to be allowed at remote server end first which is a tricky thing in tight situation. The other tools are not as seamless as TeamViewer is, it has edge over other tools in most aspects.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

Its easy to install from the IT perspective and once installed the initial setup is handled by default. The users can set password of their own and let it be static. New user settings are easily manageable as well. The email linking features is by far the the best in this product.
Certainly, the security features are pretty on spot here and our organization takes pretty good deal advantage of it.
Its best suited when a remote PC needs to be accessed across geographic separations, debugging customer issues to collect logs and so on.
It clearly does promote work from home which provides a good option to professionals, urgent activities can be dealt with remotely. The file sharing feature allows to send/receive logs or debug binaries across places.

TeamViewer Feature Ratings

Screen sharing
Not Rated
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
9
Multi-platform remote control
10

TeamViewer Security and Support

It was purchased as a part of the office bulk deal. The premium version ensures seamless access and trancends restrictions which is present in free version. Once can access devices remotely as long as they want and as frequently as they want. Over 3 people can access the same device in parallel at the same time.Suits well for the debugging purposes when geography isolates us.

Using TeamViewer

100 - Communications
1 - Basic IT support knowledge
  • WFH
  • Debugging
  • File Transfer
  • Share Binaries
  • Debugging
For it seamless, ease of access and clean operation.

Evaluating TeamViewer and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product

TeamViewer Support

Its the best out there, wholesome, clean and easiest to use.
ProsCons
No escalation required
Support understands my problem
Quick Initial Response
None
Mainly to support WFH. To access several servers needed in our daily use.
Never had the need to raise a support request.

Using TeamViewer

Ease of access is beyond expectation.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Static Password
  • File transfer
  • Active User list
  • Troubleshooting error messages