Best remote control tool in the market
February 07, 2022

Best remote control tool in the market

Pablo Magliola | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use Teamviewer exclusively for remote control of Windows devices. Teamviewer addresses the need for technical support via remote control.
  • Remote control.
  • File transfer.
  • Scripting capabilities.
  • Centralised management.
  • Allows for reduced technical support costs.
Teamviewer's remote control tool is the most reliable one available in the market. It's miles away from Splashtop or Anydesk. Works every time, works behind firewalls, connections are established fast and work smoothly. If that wasn't enough, file transfer works flawlessly and allows for drag and drop from the host computer, a feature which all other competitors lack.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Teamviewer provides a single installation file which can be executed manually or scripted for unattended deployments. Easy and reliable.
I can only comment on two factor authentication, which we haven't had any issues with.
Teamviewer is by far the best tool in the market for remote control purposes. However, it lacks monitoring or centralised management capabilities so it doesn't allow for automation or scripting. That said, the experience is superior to any other remote control software.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
1
Centralized management dashboard
3
Session record
7
Multi-platform remote control
7