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TOPdesk Review 8 of 97
User Review: "Already for 10 years a happy topdesker"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Wil Kuijpers profile photo
October 08, 2018

User Review: "Already for 10 years a happy topdesker"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We have been using TOPdesk for many years. And especially the new version is really appreciated. The whole organization is using it. We register our calls at the ServiceDesk and track the progress of the solution. The report tool is powerful and helps with reporting for our clients. The self-service tool became available a while ago. We will see if it works.
6 - IT management and Data management
  • User-friendly graphical interface
  • Good reporting tool
  • Possibility to build a knowledge base for FAQ
  • We are not using all of the modules, so I would like to be careful with comments. Maybe some functions are available in other modules
  • CSM functionality
  • Since TOPdesk we and our customers have a good impression of our incidents.
It was too long ago. We very quickly convinced of the power of TOPdesk
We had only some support for the original implementation and when we switched to the latest web-based version. Overall the support was always sufficient. The sale also went fine. We could always arrange a special contract. We are only a small not-for-profit organization. We never needed all the support days offered, and a smaller amount of days was possible.
It's perfectly suited for incident management--the whole process, including the knowledge base and the assets register.

Less suitable for Customer Support Management.

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM reports and dashboards
7
Configuration mangement
8