User Review: "Already for 10 years a happy topdesker"https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified82071012018-10-08T17:09:39.721Z
Overall Satisfaction with TOPdesk
We have been using TOPdesk for many years. And especially the new version is really appreciated. The whole organization is using it. We register our calls at the ServiceDesk and track the progress of the solution. The report tool is powerful and helps with reporting for our clients. The self-service tool became available a while ago. We will see if it works.
We had only some support for the original implementation and when we switched to the latest web-based version. Overall the support was always sufficient. The sale also went fine. We could always arrange a special contract. We are only a small not-for-profit organization. We never needed all the support days offered, and a smaller amount of days was possible.