Just implemented Payroll. HRIS only before
Updated August 04, 2021

Just implemented Payroll. HRIS only before

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Payroll
  • Core HR
  • Benefits Enrollment

Overall Satisfaction with UKG Pro

We use Ultipro as a multi-state Payroll and global HRIS solution.
  • Benefits Enrollment
  • Payroll
  • Business Intelligence
  • Onboarding
  • Web Services API
  • Our implementation could have been smoother.
  • eliminate manual process
  • cost savings
  • unified solution
  • Costs savings
  • Time savings
We have gone almost 100% paperless since implementing Onboarding. We have also been able to schedule many data feeds and reports to allow for an automated approach.
We have used both ADP and Ultipro. Ultipro is definitely the superior product.
They are very good at maintaining performance and handling issues immediately if they arise.
We have a dedicated account manager, who knows our setup, which means we don’t have to start from scratch every issue. We have monthly calls with their supervisor, the customer success manager, to review any items that need follow up or escalation. Also if your account manager is not available and the issue is urgent there is a rapid response line, which definitely can be hit or miss, but they usually get the job done. You also have an Executive Relationship Manager, who is more on the strategic side, but someone you can also lean on for escalation

Do you think UKG Pro delivers good value for the price?


Are you happy with UKG Pro's feature set?


Did UKG Pro live up to sales and marketing promises?


Did implementation of UKG Pro go as expected?


Would you buy UKG Pro again?


Our Name Service Reps, now Account Managers, over the years have done great jobs.
Reporting tools are great. Payroll works great.

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Upgrading UKG Pro

Yes - New version of Onboarding. Added global when released
  • They are always making positive upgrades

UKG Pro Training

Yes, although I recommend training
  • Online training
  • In-person training
  • Self-taught
Flexible Learning
Great trainers

Using UKG Pro

800 - Entire Company
2 - HRIS Manager, HRIS Analyst
  • Onboarding - 100% Paperless
  • Cognos Analytics - Report Automation
  • Mobile - On the go HRIS access for administrators and employees
  • Benefits Prime/Administration
  • 100% paperless
  • Integrations
  • Benefits Prime
  • Workforce Management
We are happy with Ultipro

Evaluating UKG Pro and Competitors

Yes - ADP - very limited Payroll system.
Go with Ultipro sooner

UKG Pro Implementation

Ultipro does a great job usually, but the transition from an Ultimate Software Consultant to a Sability Consultant was a little rough. It felt like we started over half way into the project.
  • Our implementation consultant changed jobs half way into the project and we had a 3rd party consultant take over
  • Third-party professional services

Configuring UKG Pro

I would try to aim for a 1/1 implementation with a 12 month lead time.
Yes - we have customized the interface extensively - Before platform configuration, we completed a lot of customs, most of which are no longer necessary - which is great.

UKG Pro Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No need for premium support

Using UKG Pro

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Onboarding is easy to use
  • Benefits enrollment is great
  • Cognos Analytics has a learning curve
Yes - Great for paychecks, manage their time off and org charts.
Great product for all users

UKG Pro Reliability

Easily a scalable software.
Very little, if any, outages

Integrating UKG Pro

Between SSO and API Intregration, we have been able to handle most of our business use cases.
  • Sailpoint
  • Internal Applications
  • Web Services
Ultipro Web Services made integration very easy
  • Not at this time.
No plans at this time.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
Automate anything you can

Relationship with UKG

Best sales team among a sea of vendors
Easy to work with
I wasn't part of the negotiations, but they were fair
We have partnered with Ultipro for over 10 years successfully