UltiPro Review
Updated February 16, 2018
UltiPro Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We use UltiPro for all modules except timekeeping and will be rolling out the compensation piece next year. We are using it as an organization for all departments and that includes employee and manager self service, recruiting, onboarding, and performance management. Using UltiPro has eliminated a lot of manual processes and streamlined information and we will continue to build on it as time goes on.
- Onboarding has all the new hire forms set up electronically which makes it really easy for new hires to use. There is also e-verify built into the interface.
- BI is incredible and there are so many options for reports and automated notifications - the possibilities are endless!
- You can customize pages to have information appear how you would like it - hide fields, move fields, add fields and have them appear to employees or managers, etc.
- Would like to see more functionality with recruiting.
- Would like to see more improvements with notifications in Core to be able to customize for workflow or performance reasons.
Would like to eliminate manual forms and notifications - use UltiPro to generate notices to employees and departments
Used ADP and was not too content with the services.
UKG Pro Feature Ratings
Using UltiPro
350 - All employees use UltiPro - employee and manager self service, payroll and HR admins
10 - HR and Payroll mainly are the core for UltiPro
- HRIS maintenance
- Payroll
- Recruiting and Onboarding
- Eliminating manual emails for certain types of information by using system generated notifications
- Eliminating paper forms by using onboarding
- Dashboards of information in BI
- Compensation Module
- Customizing pages - platform config
Evaluating UltiPro and Competitors
Yes - ADP
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
Would not change
UltiPro Implementation
Change management was a big part of the implementation and was well-handled - That you need to have your processes mapped out before starting implementation.
- data migration
- set up organization
- Vendor implemented
- Professional services company
We had a partner that was great to work with on this project.
UltiPro Training
It took some time to get used to the system, but the real benefit is that the training can be taken more than once so taking it when it made more sense was helpful.
- Online training
Configuring UltiPro
Getting your processes all mapped out and confirmed prior to implementation will help a lot
Some - we have done small customizations to the interface - It took some time to understand but now that the information is understood it is easier - platform config and reporting related items
No - we have not done any custom code
UltiPro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes some things have come up but they have been resolved.
We have had many BI specialists go above and beyond assisting us with what we needed. One shared a report with me that they had created, another made time to go through my report I created to assist me in updating it.
Using UltiPro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Content management
- Onboarding
- BI takes some getting used to
- Deductions
- Earnings
Yes - It works very well, it is still new but is very cool
UltiPro Reliability
Integrating UltiPro
- None yet
We have not attempted this yet
- SharePoint
- Dynamics
I believe so - would like to visit this eventually
- Single Signon
Nope
Set up as many connections as you can if it will improve processes
Relationship with Ultimate Software
I cannot answer that
I cannot answer that since I was not directly involved
Upgrading UltiPro
- Talent updates
- Deduction updates
- Recruiting and Onboarding
- More system capabilities
- Updates for other modules - RC and ONBD
- Reporting enhancements