UltiPro Review
Updated February 16, 2018

UltiPro Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro for all modules except timekeeping and will be rolling out the compensation piece next year. We are using it as an organization for all departments and that includes employee and manager self service, recruiting, onboarding, and performance management. Using UltiPro has eliminated a lot of manual processes and streamlined information and we will continue to build on it as time goes on.
  • Onboarding has all the new hire forms set up electronically which makes it really easy for new hires to use. There is also e-verify built into the interface.
  • BI is incredible and there are so many options for reports and automated notifications - the possibilities are endless!
  • You can customize pages to have information appear how you would like it - hide fields, move fields, add fields and have them appear to employees or managers, etc.
  • Would like to see more functionality with recruiting.
  • Would like to see more improvements with notifications in Core to be able to customize for workflow or performance reasons.

Would like to eliminate manual forms and notifications - use UltiPro to generate notices to employees and departments

Used ADP and was not too content with the services.
It is well suited for any size company that wants to streamline processes and improve the accessibility to its employees. It can be a one stop show for all things related to HR and payroll.

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Approval workflow
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Tracking of all physical assets
Not Rated
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Review status tracking
Review reminders
Multiple review frequency
Create succession plans/pools
Candidate ranking
Candidate search
Candidate development
New hire portal
Manager tracking tools
Corporate goal setting
Individual goal setting
Performance tracking
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Applicant Tracking
Notifications and Alerts

Using UltiPro

350 - All employees use UltiPro - employee and manager self service, payroll and HR admins
10 - HR and Payroll mainly are the core for UltiPro
  • HRIS maintenance
  • Payroll
  • Recruiting and Onboarding
  • Eliminating manual emails for certain types of information by using system generated notifications
  • Eliminating paper forms by using onboarding
  • Dashboards of information in BI
  • Compensation Module
  • Customizing pages - platform config

Evaluating UltiPro and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor

UltiPro Implementation

It is a lot of work but worth it.
Change management was a big part of the implementation and was well-handled - That you need to have your processes mapped out before starting implementation.
  • data migration
  • set up organization
  • Vendor implemented
  • Professional services company
We had a partner that was great to work with on this project.

UltiPro Training

It took some time to get used to the system, but the real benefit is that the training can be taken more than once so taking it when it made more sense was helpful.
The live training is very helpful

Configuring UltiPro

It is very complex but the possibilities seem pretty endless which is very inspiring
Getting your processes all mapped out and confirmed prior to implementation will help a lot
Some - we have done small customizations to the interface - It took some time to understand but now that the information is understood it is easier - platform config and reporting related items
No - we have not done any custom code

UltiPro Support

I think they do a great job.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Yes some things have come up but they have been resolved.
We have had many BI specialists go above and beyond assisting us with what we needed. One shared a report with me that they had created, another made time to go through my report I created to assist me in updating it.

Using UltiPro

It is a very user friendly system
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Content management
  • Onboarding
  • BI takes some getting used to
  • Deductions
  • Earnings
Yes - It works very well, it is still new but is very cool

UltiPro Reliability

UltiPro seems to have many options we have not accessed yet. We do not use it for global reasons but the system at its core works great for our business
We have run into system issues unfortunately but overall the system has been reliable
We have some browser issues at times, but the system overall is very responsive and loads pretty fast

Integrating UltiPro

It works pretty well with what we use it for
  • None yet
We have not attempted this yet
  • SharePoint
  • Dynamics
I believe so - would like to visit this eventually
  • Single Signon
Set up as many connections as you can if it will improve processes

Relationship with Ultimate Software

I was not directly involved but believe it went well
I was not directly involved with configuration but it went pretty well
We have a great relationship with our ERM
I cannot answer that
I cannot answer that since I was not directly involved

Upgrading UltiPro

  • Talent updates
  • Deduction updates
  • Recruiting and Onboarding
  • More system capabilities
  • Updates for other modules - RC and ONBD
  • Reporting enhancements