Great for unmoderated testing, although "professional testers" are commonplace. | TrustRadius

Overall Satisfaction with UserTesting

Use Cases and Deployment Scope

We use it to perform unmoderated user testing from time to time and organize individual interviews with customers. UserTesting provide us with access to an open-market customer base outside of our existing customers.

Pros and Cons

Pros

Summarising unmoderated user testing.
Ease of reviewing individual test clips.
Easy to set up unmoderated testing.

Cons

Avoid professional testers.
More natural, candid test participants.
Was hard to find the data summarising feature.

Return on Investment

Quick testing, provided timely feedback.

Usability

7

I thought it was quite intuitive, although I found it hard to find the summarising test results feature, which was absolutely incredible when I discovered it by chance.

Customer Insights

I don't think I collected authentic feedback/insights; I collected more just a better understanding of whether users would be able to achieve certain tasks.

Alternatives Considered

Maze and User Interviews

I prefer Maze as it is much more intuitive.

Key Insights

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

No

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

No

Other Software Used

User Interviews, Maze

Likelihood to Recommend

It was good but would have been more effective with more natural participants, i.e., first-time test participants and fewer professional testers.

Using UserTesting

Users and Roles

We let the contract go

Support Headcount Required

We let the contract go

Business Processes Supported

Unmoderated usability testing
Interviews

Innovative Uses

Summarising of unmoderated testing was excellent

Likelihood to Renew

1

We let the contract go

Evaluating UserTesting and Competitors

Products Replaced

No

Key Differentiators

Integration with Other Systems
Ease of Use

UserTesting Implementation

Implementation Rating

5

I wasn't involved

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

Not sure

UserTesting Support

UserTesting Customer Support Pros and Cons

Pros	Cons
None	None

Bug Resolution

No

Exceptional Examples of UserTesting Support

No

Using UserTesting

Usability Pros and Cons

Pros	Cons
Like to use Technical support not required Familiar	Slow to learn

Easy Tasks

recruitment
analysis of research

Comments

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