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Top Rated
467 Ratings

8x8 X Series

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Top Rated
467 Ratings
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Score 8.2 out of 100
152 Ratings
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Score 8.9 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.5

8x8 X Series

85%
7.6

Cisco Unified Communications Manager (Call Manager)

76%
8x8 X Series ranks higher in 3/5 features

Hosted PBX

8.1
81%
132 Ratings
7.7
77%
18 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
49 Ratings
6.9
69%
27 Ratings

User templates

8.1
81%
141 Ratings
8.5
85%
36 Ratings

Call reports

7.9
79%
180 Ratings
6.6
66%
35 Ratings

Directory of employee names

8.2
82%
200 Ratings
8.6
86%
36 Ratings

Call Management

8.4

8x8 X Series

84%
7.6

Cisco Unified Communications Manager (Call Manager)

76%
8x8 X Series ranks higher in 3/5 features

Answering rules

8.2
82%
240 Ratings
8.7
87%
39 Ratings

Call recording

9.0
90%
199 Ratings
6.7
67%
26 Ratings

Call park

8.0
80%
188 Ratings
8.6
86%
35 Ratings

Call screening

8.1
81%
179 Ratings
6.4
64%
32 Ratings

Message alerts

8.7
87%
233 Ratings
7.7
77%
36 Ratings

VoIP system collaboration

8.4

8x8 X Series

84%
8.2

Cisco Unified Communications Manager (Call Manager)

82%
8x8 X Series ranks higher in 3/4 features

Video conferencing

7.7
77%
120 Ratings
8.5
85%
27 Ratings

Audio conferencing

8.2
82%
170 Ratings
8.1
81%
37 Ratings

Video screen sharing

8.8
88%
73 Ratings
8.1
81%
14 Ratings

Instant messaging

8.7
87%
103 Ratings
8.0
80%
17 Ratings

Mobile apps

8.5

8x8 X Series

85%
7.9

Cisco Unified Communications Manager (Call Manager)

79%
8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
189 Ratings
8.0
80%
23 Ratings

Mobile app for Android

8.6
86%
146 Ratings
7.8
78%
21 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 1 area: Usability
  • Cisco Unified Communications Manager (Call Manager) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating

Likelihood to Recommend

8.2

8x8 X Series

82%
281 Ratings
8.5

Cisco Unified Communications Manager (Call Manager)

85%
42 Ratings

Likelihood to Renew

9.8

8x8 X Series

98%
14 Ratings
10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating

Usability

9.3

8x8 X Series

93%
40 Ratings
7.3

Cisco Unified Communications Manager (Call Manager)

73%
4 Ratings

Availability

9.5

8x8 X Series

95%
8 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Performance

9.6

8x8 X Series

96%
8 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Support Rating

7.5

8x8 X Series

75%
173 Ratings
8.1

Cisco Unified Communications Manager (Call Manager)

81%
27 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Implementation Rating

9.1

8x8 X Series

91%
12 Ratings
10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

Configurability

8.4

8x8 X Series

84%
5 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Ease of integration

9.3

8x8 X Series

93%
4 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Product Scalability

9.0

8x8 X Series

90%
6 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Vendor post-sale

9.1

8x8 X Series

91%
4 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Vendor pre-sale

9.6

8x8 X Series

96%
4 Ratings

Cisco Unified Communications Manager (Call Manager)

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
Read full review

Cisco

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review

Pros

8x8, Inc.

  • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
  • Desktop app interacts seamlessly with physical desktop phones
  • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
  • The service provides many, many options and controls for users and admins
Read full review

Cisco

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Read full review

Cons

8x8, Inc.

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Read full review

Cisco

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review

Pricing Details

8x8 X Series

Starting Price

$12 Per User/Per Month

Editions & Modules

8x8 X Series editions and modules pricing
EditionModules
8x8 Express$121
X2$242
X4$443

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Cisco Unified Communications Manager (Call Manager)

Starting Price

Editions & Modules

Cisco Unified Communications Manager (Call Manager) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Must contact sales team for pricing

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Cisco

    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Read full review

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Cisco

    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Read full review

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Cisco

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Cisco

    No answers on this topic

    Support Rating

    8x8, Inc.

    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Read full review

    Cisco

    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Cisco

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Read full review

    Cisco

    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Read full review

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Cisco

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Cisco

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Cisco

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Cisco

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Cisco

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Read full review

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