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205 Ratings
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Top Rated
102 Ratings

8x8 X Series (Formerly Virtual Office)

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205 Ratings
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Score 7.4 out of 100

Cisco Unified Communications Manager (Call Manager)

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Top Rated
102 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Cisco Unified Communications Manager (Call Manager)

CUCM is probably only very well-suited for the enterprise that must have complete, total control over everything about their communications system, wants to host their phone servers on-premise and wants to have every telephony and communications capability that exists. If you don't have these three needs, you should be looking at cloud hosted communications instead. That's because CUCM takes a great deal of specialized skill and plenty of engineer time to configure, maintain and operate. The server platform used by CUCM (and those of all of the other CU components) is not user-friendly, with interface designs that have not been updated for the 25 years that I've been setting up and maintaining them. That said, it's extremely customizable and inter-operable with just about any other communications component, as long as you have the skill to customize it or connect it. It's also very expensive and the licensing is literally incomprehensible
Jane Updegraff profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Unified Communications Manager (Call Manager)
8.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Cisco Unified Communications Manager (Call Manager)
8.1
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Cisco Unified Communications Manager (Call Manager)
8.0
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Unified Communications Manager (Call Manager)
8.1
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Unified Communications Manager (Call Manager)
7.2
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Cisco Unified Communications Manager (Call Manager)
8.5
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Cisco Unified Communications Manager (Call Manager)
7.2
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Cisco Unified Communications Manager (Call Manager)
8.5
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Cisco Unified Communications Manager (Call Manager)
7.8
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Cisco Unified Communications Manager (Call Manager)
7.3

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Cisco Unified Communications Manager (Call Manager)
7.5
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Unified Communications Manager (Call Manager)
7.0
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Cisco Unified Communications Manager (Call Manager)
8.5
Video screen sharing
8x8 X Series (Formerly Virtual Office)
Cisco Unified Communications Manager (Call Manager)
6.6
Instant messaging
8x8 X Series (Formerly Virtual Office)
Cisco Unified Communications Manager (Call Manager)
7.9

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Cisco Unified Communications Manager (Call Manager)
8.4
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Cisco Unified Communications Manager (Call Manager)
8.4
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Unified Communications Manager (Call Manager)
8.4

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Cisco Unified Communications Manager (Call Manager)

  • The solution is probably one of the most robust IT solutions we have today. Although it works 24/7, it never required a reset "just because it needs to free memory" for example. In our deployment, the servers never went down due to a bug or software/hardware problem. We only reboot when we need to update or install some software fix.
  • Compared to other platforms on the market, Cisco Unified Communications Manager is the most complete and flexible one. You can manage not only Cisco endpoints but 3rd party too. Also, you can run on bare metal appliances or even in virtualized environments, which gives you more freedom of choice. Considering the amount of model of endpoints available, you can have several options for any use case, from the simplest no display desk phone to a wireless, LCD display, full-featured phone. That also gives you the freedom to select what works best in each environment.
  • If you consider both statements above, you'll see that Cisco Unified Communications Manager as the best ROI on the market. As an example, I can say that we're running instances (both hardware and software) of CUCM for the last 5 years. That's a huge advantage if you compare how short the lifecycle of digital platforms are these days. No upgrades, no parts replacement, no support tickets, no TAC calls, nothing.
Eduardo Viero profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor profile photo

Cisco Unified Communications Manager (Call Manager)

  • It can be tricky to implement emergency services through the product (think 911 calls).
  • Would like to see additional enhanced conference calling capabilities to potentially replace paid services.
  • Phone sets can be expensive when purchased in small quantities.
  • More soft buttons for additional saved phone numbers would be handy.
No photo available

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn profile photo

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.5
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero profile photo

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.0
Based on 13 answers
The Cisco Technical Assistance Center is very responsive. For business owners or average users, you will be well suited by tier1 once you immediately call in. More advanced engineers will find tier1 questions redundant and would be well served to give all troubleshooting steps already completed immediately upon calling in. Hardware warranty is great as well with replacement within 4 hours of a problem.
Steve Davis profile photo

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Cisco Unified Communications Manager (Call Manager)

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn profile photo

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco CUCM hands-down beats Genesys for phone provisioning just because of the supported devices. Cisco handsets are leaps and bounds more consistent to provision and easier to troubleshoot than any phone model currently offered by Genesys directly.The configuration of phones in Cisco feels more robust and thought-out than it does in Genesys, as well.User administration between PureConnect and CUCM feels like a bit of a wash, maybe with an edge to Genesys with the ability to add custom attributes to users to make it easier to develop unique customizations.The actual configuration of routing and the dial plan, though, Genesys wins hands-down. Navigating the dial plan in CUCM is a bit of a headache compared to the almost IP-routing-table-like setup that PureConnect employs.
No photo available

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard profile photo

Cisco Unified Communications Manager (Call Manager)

  • Positive impact - The phone system works.
  • Negative impact - When it goes down you don't have phones. However, it may not be the phone system but the router that gives you issues so you have to troubleshoot both.
  • Positive impact - Except for adding and removing users, you don't have to touch it often.
Andrew Murphy profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Unified Communications Manager (Call Manager)
8.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

8x8 X Series (Formerly Virtual Office)
8.5
Cisco Unified Communications Manager (Call Manager)
9.5

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Cisco Unified Communications Manager (Call Manager)

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Cisco Unified Communications Manager (Call Manager)

Support

8x8 X Series (Formerly Virtual Office)
6.7
Cisco Unified Communications Manager (Call Manager)
9.0

Implementation

8x8 X Series (Formerly Virtual Office)
8.2
Cisco Unified Communications Manager (Call Manager)
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Unified Communications Manager (Call Manager)

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