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207 Ratings
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Top Rated
104 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100

Cisco Unified Communications Manager (Call Manager)

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Top Rated
104 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

For medium to large scale deployments where there will be a dedicated VoIP administrator Call Manager, this is a great choice. It provides all of the growth, flexibility and features you could want. For smaller, more straightforward deployments or ones where there won't be a dedicated administrator, a simpler product may be a better choice.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Unified Communications Manager (Call Manager)
8.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Cisco Unified Communications Manager (Call Manager)
8.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Cisco Unified Communications Manager (Call Manager)
7.9
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Unified Communications Manager (Call Manager)
8.1
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Unified Communications Manager (Call Manager)
7.2
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Cisco Unified Communications Manager (Call Manager)
8.5
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Cisco Unified Communications Manager (Call Manager)
7.1
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Cisco Unified Communications Manager (Call Manager)
8.5
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Cisco Unified Communications Manager (Call Manager)
7.3

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Cisco Unified Communications Manager (Call Manager)
7.6
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Unified Communications Manager (Call Manager)
7.0
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Cisco Unified Communications Manager (Call Manager)
8.5
Video screen sharing
8x8 X Series (Formerly Virtual Office)
Cisco Unified Communications Manager (Call Manager)
6.9
Instant messaging
8x8 X Series (Formerly Virtual Office)
Cisco Unified Communications Manager (Call Manager)
8.1

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Unified Communications Manager (Call Manager)
8.3
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Cisco Unified Communications Manager (Call Manager)
8.3
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Unified Communications Manager (Call Manager)
8.3

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • The solution is probably one of the most robust IT solutions we have today. Although it works 24/7, it never required a reset "just because it needs to free memory" for example. In our deployment, the servers never went down due to a bug or software/hardware problem. We only reboot when we need to update or install some software fix.
  • Compared to other platforms on the market, Cisco Unified Communications Manager is the most complete and flexible one. You can manage not only Cisco endpoints but 3rd party too. Also, you can run on bare metal appliances or even in virtualized environments, which gives you more freedom of choice. Considering the amount of model of endpoints available, you can have several options for any use case, from the simplest no display desk phone to a wireless, LCD display, full-featured phone. That also gives you the freedom to select what works best in each environment.
  • If you consider both statements above, you'll see that Cisco Unified Communications Manager as the best ROI on the market. As an example, I can say that we're running instances (both hardware and software) of CUCM for the last 5 years. That's a huge advantage if you compare how short the lifecycle of digital platforms are these days. No upgrades, no parts replacement, no support tickets, no TAC calls, nothing.
Eduardo Viero | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
  • CUCM is difficult to troubleshoot because of it's complexity.
  • CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.
Jane Updegraff | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.5
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.0
Based on 15 answers
As an engineer, you have a wide variety of information, documentation, laboratories, and forums where the most common problems are published and solved. If none of that works for you, as the last option you have the Cisco TAC, who are the top experts. If you have a severe case, they will call you immediately.
Benjamín Marrón Rojas | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the Capex model that an on-premise solution provides. Once installed, the on-premise switch lets us very flexibly add users without additional cost (except for the phones themselves). Hosted systems charge extra for that. The overall cost of ownership for an on-premise system appears to be less in the long run.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • The Cisco TAC is fairly efficient at identifying bugs and Cisco is quick to develop fixes for said bugs, leaving minimal impact to SLAs.
  • The ease of deployment and configuring new users reduced on-boarding time in comparison to our legacy Avaya solution.
  • The ease of maintenance has reduced labor hours required for things like upgrades and routine reboots of equipment.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
Cisco Unified Communications Manager (Call Manager)
8.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Cisco Unified Communications Manager (Call Manager)
9.5

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Cisco Unified Communications Manager (Call Manager)

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Cisco Unified Communications Manager (Call Manager)

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
Cisco Unified Communications Manager (Call Manager)
9.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Cisco Unified Communications Manager (Call Manager)
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Unified Communications Manager (Call Manager)

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