What users are saying about

ActiveCampaign

Top Rated
58 Ratings

Agile CRM

Top Rated
59 Ratings

ActiveCampaign

Top Rated
58 Ratings
Score 8.5 out of 101

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

ActiveCampaign

ActiveCampaign works well for onboarding, deadline countdowns, informational emails, and marketing. I think that ActiveCampaign could improve it's one-to-one sales email options to really be an all in one solution with it's CRM.
No photo available

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Feature Rating Comparison

Email & Online Marketing

ActiveCampaign
7.8
Agile CRM
WYSIWYG email editor
ActiveCampaign
7.7
Agile CRM
Dynamic content
ActiveCampaign
7.4
Agile CRM
Ability to test dynamic content
ActiveCampaign
7.5
Agile CRM
Landing pages
ActiveCampaign
6.7
Agile CRM
A/B testing
ActiveCampaign
7.2
Agile CRM
Mobile optimization
ActiveCampaign
7.7
Agile CRM
Email deliverability
ActiveCampaign
8.3
Agile CRM
List management
ActiveCampaign
8.1
Agile CRM
Triggered drip sequences
ActiveCampaign
9.3
Agile CRM

Reporting & Analytics

ActiveCampaign
7.0
Agile CRM
Dashboards
ActiveCampaign
7.1
Agile CRM
Standard reports
ActiveCampaign
7.3
Agile CRM
Custom reports
ActiveCampaign
6.7
Agile CRM

Sales Force Automation

ActiveCampaign
Agile CRM
7.8
Customer data management / contact management
ActiveCampaign
Agile CRM
8.7
Workflow management
ActiveCampaign
Agile CRM
7.4
Territory management
ActiveCampaign
Agile CRM
6.6
Opportunity management
ActiveCampaign
Agile CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
ActiveCampaign
Agile CRM
8.7
Contract management
ActiveCampaign
Agile CRM
7.5
Quote & order management
ActiveCampaign
Agile CRM
6.5
Interaction tracking
ActiveCampaign
Agile CRM
8.3
Channel / partner relationship management
ActiveCampaign
Agile CRM
8.3

Customer Service & Support

ActiveCampaign
Agile CRM
6.8
Case management
ActiveCampaign
Agile CRM
7.0
Call center management
ActiveCampaign
Agile CRM
6.4
Help desk management
ActiveCampaign
Agile CRM
7.1

Marketing Automation

ActiveCampaign
Agile CRM
8.5
Lead management
ActiveCampaign
Agile CRM
8.6
Email marketing
ActiveCampaign
Agile CRM
8.4

CRM Project Management

ActiveCampaign
Agile CRM
6.6
Task management
ActiveCampaign
Agile CRM
7.3
Billing and invoicing management
ActiveCampaign
Agile CRM
5.6
Reporting
ActiveCampaign
Agile CRM
7.0

CRM Reporting & Analytics

ActiveCampaign
Agile CRM
6.8
Forecasting
ActiveCampaign
Agile CRM
6.0
Pipeline visualization
ActiveCampaign
Agile CRM
8.4
Customizable reports
ActiveCampaign
Agile CRM
6.1

Customization

ActiveCampaign
Agile CRM
7.8
Custom fields
ActiveCampaign
Agile CRM
8.7
Custom objects
ActiveCampaign
Agile CRM
7.7
Scripting environment
ActiveCampaign
Agile CRM
6.4
API for custom integration
ActiveCampaign
Agile CRM
8.5

Security

ActiveCampaign
Agile CRM
7.9
Single sign-on capability
ActiveCampaign
Agile CRM
8.3
Role-based user permissions
ActiveCampaign
Agile CRM
7.5

Social CRM

ActiveCampaign
Agile CRM
5.8
Social data
ActiveCampaign
Agile CRM
5.8
Social engagement
ActiveCampaign
Agile CRM
5.9

Integrations with 3rd-party Software

ActiveCampaign
Agile CRM
7.7
Marketing automation
ActiveCampaign
Agile CRM
7.7
Compensation management
ActiveCampaign
Agile CRM
7.6

Platform

ActiveCampaign
Agile CRM
8.0
Mobile access
ActiveCampaign
Agile CRM
8.0

Pros

  • It features easily deployable email campaigns.
  • Its lead scoring component is easy to set up and configure.
  • Its form tool is straightforward and provides for easy embedding on websites and landing pages.
No photo available
  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo

Cons

  • 2 way texting
  • Using local phone numbers for texting
Adam Middlesworth profile photo
  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

Usability

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

Performance

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

Support

No score
No answers yet
No answers on this topic
Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

Online Training

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

Implementation

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

Alternatives Considered

ActiveCampaign is much cheaper, much less confusing, much less time-consuming. ActiveCampaign allows for templates to be shared easily. ConfusionSoft is so expensive and has unneeded setup time. For a software company, they are so frustratingly slow at helping set up your email automation and tracking. With ActiveCampaign you could be done setting everything up within 24 hours.
Adam Middlesworth profile photo
With Agile CRM, I get the most bang for my buck, being a one-man operation. Their selling point that they offer everything you need is very sexy when the budget is limited. At the end of the day, Agile CRM offered a solution to my core business problem (which was centralizing client information) where other platforms do super sexy things, that I really did not need - and most were a lot more expensive.
Vilhelm Kruse profile photo

Scalability

No score
No answers yet
No answers on this topic
Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

Return on Investment

  • We've probably [doubled] our business because of ActiveCampaign over other email/CRM providers
Adam Middlesworth profile photo
  • Ease of mind and less stress in the daily work of following up with clients and cases
  • Good starting point for understanding my needs.
  • I can't excuse myself by saying I don't have access to a platform that 'does that, 'because Agile CRM probably does that. (there is a ton of features)
Vilhelm Kruse profile photo

Pricing Details

ActiveCampaign

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details