ADP Workforce Now vs. JazzHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
JazzHR
Score 7.5 out of 10
Mid-Size Companies (51-1,000 employees)
JazzHR is an ATS and recruiting software. JazzHR aims to replace antiquated hiring processes like email and spreadsheets with an intuitive applicant tracking system that helps recruiters and hiring managers build a scalable and effective recruiting process.
$39
per month
Pricing
ADP Workforce NowJazzHR
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
Hero
$39
per month
Plus
$219
per month
Pro
$329
per month
Offerings
Pricing Offerings
ADP Workforce NowJazzHR
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowJazzHR
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
Deltek is a ERP system so of course it does more than ADP. However the payroll in ADP is more user friendly
Chose ADP Workforce Now
In the past I have not used systems that had all 3 products. I've only used Payroll systems, such as Paychex, QuickBooks, homegrown systems in the healthcare industry (MDI) and ADP (prior to Workforce Now). I briefly worked on the implementation of Accero with another company, …
Chose ADP Workforce Now
Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Chose ADP Workforce Now
Company was already using ADP when I started. I have used ADP in most of my career so I am familiar with it and I like what they offer. I do believe that if you are smaller company there are other products you should explore to see which better fits your needs.
Chose ADP Workforce Now
We used Abra prior to implementing ADP and these two systems are very different. ADP is cloud-based, so it can be accessed from anywhere there is an internet connection. This has provided the team with more flexibility to work form home and be productive. The system is also …
Chose ADP Workforce Now
ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Chose ADP Workforce Now
We have used ADP Workforce Now the entire time I have worked here. In 2014 we contracted with Cornerstone for our performance management. To use Cornerstone's product this year, would have been $10,000 per year. By switching to ADP's performance, we saved that money. The kinks …
Chose ADP Workforce Now
Previously we were with Paylocity. They did not have near the capability that ADP has (i.e. self-service, benefits, talent). The platform we had was just HRIS and payroll and it was not user friendly or easy to navigate.
Chose ADP Workforce Now
We use to have a homemade software, it was a mess.
Chose ADP Workforce Now

Paycom really falls down on reporting. Paycom is a good system if you have a few employees and are doing a simple payroll. There is not a lot of functionality and making system changes is a very difficult process.

Paychex is pretty cool. It is equivalent to Workforce Now. There …

Chose ADP Workforce Now
When we reviewed the ADP system we also reviewed Paychex and felt the ADP system was better for the bank.
Chose ADP Workforce Now
Competitive pricing is on the top of the list. True ease of using the system. Customer service is always willing to help and if they can't, they will escalate an issue for you immediately.
Chose ADP Workforce Now
When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but …
Chose ADP Workforce Now
ADP Workforce v12 is leaps beyond the original v2 we replaced with another provider about 2 years ago. Unfortunately, that provider could not offer us the quality and service we required. We moved back to ADP and v12 about 6 months ago and don't plan on leaving anytime soon. …
Chose ADP Workforce Now
Our company used ADP PC for Windows before and we were transferred to ADP Workforce Now by the payroll company; we didn't choose it. In some aspects we liked more the ADP PC program, it was easier to implement changes and introduce payroll data. But we like the real time …
Chose ADP Workforce Now
ADP is less user friendly and intuitive but was already in place when I started.
Chose ADP Workforce Now
ADP Workforce Now is a much more comprehensive product. The flow between modules saves time and has been user friendly.
Chose ADP Workforce Now
Microsoft Dynamics SL is the latest payroll system I used, and it was an absolute NIGHTMARE! We moved our companies out of SL into ADP in Sept of 2013, and the stress level dropped by 100 points! Microsoft SL is very inflexible and unforgiving, so not good for payroll at all. …
Chose ADP Workforce Now
I have used UltiPro as an HRIS and I feel that it beats ADP Workforce Now hands down. Customer service, workflows and flow of information is much better in UltiPro compared to ADP Workforce Now. I feel that ADP Workforce Now is also a lot less user friendly and can be …
Chose ADP Workforce Now
Cloud applications are so much nicer to work with than the customized PeopleSoft application that I used at a previous employer, PeopleSoft required that we maintain a team of developers to support the product and with ADP we don't need a development team to support it. (So it …
Chose ADP Workforce Now
ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:

Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an …
JazzHR
Chose JazzHR
I only used one other applicant tracking system in the past and it was My Staffing Pro. I didn't like the way this was used at my last company and it was not as customizable as JazzHR, but this was years ago.
Chose JazzHR
JazzHR is still the most simple for the user out of all 3 other products I have used. Lawson is a dinosaur and expensive. ADP has very minimal features and setup is not user friendly or easily customizable. Paycom is simple but lacks a lot of integration with other systems.
Top Pros
Top Cons
Features
ADP Workforce NowJazzHR
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1021 Ratings
4% below category average
JazzHR
-
Ratings
Employee demographic data8.1901 Ratings00 Ratings
Employment history8.2937 Ratings00 Ratings
Job profiles and administration7.9889 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4916 Ratings00 Ratings
Organizational charting6.7641 Ratings00 Ratings
Organization and location management7.5702 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.4648 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1033 Ratings
2% below category average
JazzHR
-
Ratings
Pay calculation8.5994 Ratings00 Ratings
Support for external payroll vendors7.1389 Ratings00 Ratings
Off-cycle/On-Demand payment7.7293 Ratings00 Ratings
Benefit plan administration7.9796 Ratings00 Ratings
Direct deposit files8.6982 Ratings00 Ratings
Salary revision and increment management7.7768 Ratings00 Ratings
Reimbursement management7.4467 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.6
843 Ratings
7% below category average
JazzHR
-
Ratings
Approval workflow7.8765 Ratings00 Ratings
Balance details7.6798 Ratings00 Ratings
Annual carry-forward and encashment7.5646 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
7.9
1013 Ratings
3% below category average
JazzHR
-
Ratings
View and generate pay and benefit information8.2976 Ratings00 Ratings
Update personal information8.5967 Ratings00 Ratings
View company policy documentation8.1781 Ratings00 Ratings
Employee recognition7.0364 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
26% below category average
JazzHR
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
6.9
943 Ratings
10% below category average
JazzHR
-
Ratings
Report builder7.3926 Ratings00 Ratings
Pre-built reports7.4922 Ratings00 Ratings
Ability to combine HR data with external data6.1549 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.0
115 Ratings
14% below category average
JazzHR
-
Ratings
New hire portal7.4111 Ratings00 Ratings
Manager tracking tools6.691 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
309 Ratings
5% below category average
JazzHR
-
Ratings
Corporate goal setting8.0238 Ratings00 Ratings
Individual goal setting8.0289 Ratings00 Ratings
Line-of sight-visibility7.6236 Ratings00 Ratings
Performance tracking7.9282 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
400 Ratings
9% below category average
JazzHR
-
Ratings
Performance plans7.3359 Ratings00 Ratings
Performance improvement plans7.3307 Ratings00 Ratings
Review status tracking7.5364 Ratings00 Ratings
Review reminders7.2377 Ratings00 Ratings
Multiple review frequency7.2312 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
28% below category average
JazzHR
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
420 Ratings
14% below category average
JazzHR
8.0
51 Ratings
0% above category average
Job Requisition Management7.5365 Ratings6.645 Ratings
Company Website Posting8.1357 Ratings6.049 Ratings
Publish to Social Media6.9286 Ratings8.842 Ratings
Job Search Site Posting7.2320 Ratings9.546 Ratings
Duplicate Candidate Prevention2.38 Ratings8.829 Ratings
Applicant Tracking7.0361 Ratings8.951 Ratings
Notifications and Alerts8.3382 Ratings8.847 Ratings
Customized Application Form00 Ratings9.549 Ratings
Resume Management00 Ratings8.251 Ratings
Candidate Search00 Ratings8.047 Ratings
Collaboration00 Ratings7.548 Ratings
Task Creation and Delegation00 Ratings8.843 Ratings
Email Templates00 Ratings9.548 Ratings
User Permissions00 Ratings6.748 Ratings
Reporting00 Ratings4.241 Ratings
Best Alternatives
ADP Workforce NowJazzHR
Small Businesses
Patriot Software
Patriot Software
Score 9.2 out of 10
Recruit CRM
Recruit CRM
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Vibe HCM
Vibe HCM
Score 4.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce NowJazzHR
Likelihood to Recommend
8.2
(1088 ratings)
2.9
(54 ratings)
Likelihood to Renew
7.3
(82 ratings)
8.0
(6 ratings)
Usability
5.2
(79 ratings)
9.8
(3 ratings)
Availability
7.3
(14 ratings)
-
(0 ratings)
Performance
6.4
(13 ratings)
-
(0 ratings)
Support Rating
7.0
(462 ratings)
8.8
(6 ratings)
In-Person Training
8.2
(9 ratings)
-
(0 ratings)
Online Training
5.8
(17 ratings)
-
(0 ratings)
Implementation Rating
5.0
(34 ratings)
10.0
(1 ratings)
Configurability
6.4
(10 ratings)
-
(0 ratings)
Ease of integration
6.1
(8 ratings)
-
(0 ratings)
Product Scalability
7.4
(750 ratings)
-
(0 ratings)
Vendor post-sale
5.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(8 ratings)
-
(0 ratings)
User Testimonials
ADP Workforce NowJazzHR
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
Since it allows you to tag candidates based on their level of talent or potential utility to the company, it is best used to identify the best prospects in large operations, such as multi-franchise oriented businesses that cover all kinds of sales. It can be used to make periodic assessments of the level of employee growth in certain departments, and based on the results let us know if certain employees would do better working in another type of area, so that the overall work operations are more uniform. JazzHR could excel in departments that use a high level of reporting, as its administrative tools provide high content reports with statistics on the performance of each employee or candidate at different levels.
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
  • Customizable fields for the applicant/candidate process.
  • Easily tag managers on comments for candidates.
  • Send emails to candidates easily through the system.
  • Easy to see duplicate candidates and delete or merge their files.
  • Can assign stars to candidates and managers can vote on a candidate through the system.
  • Can set up Questionnaires to help screen candidates.
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
  • The integration of the other systems such as Payroll, HR systems and operations are not easy to set and not all systems are compatible.
  • Should improve compatibility with Microsoft Teams
  • Some processes require more steps and become more tedious than in other solutions
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
It worked well for the majority of our needs and is still in use even though I've left the company. The Resumator was an interim solution until we found a system that integrated with all our other internal systems. However, we ended up staying with it because of ease of use
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
It's not a 10 due to the eTemplates. If those were less time-consuming to set up and if some common forms were available to select from already set up, then I would give it a 10.
Read full review
Reliability and Availability
ADP
ADP outages are very rare
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
No answers on this topic
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
No answers on this topic
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
Each person I've spoken to have been helpful, positive and encouraging. Once you begin using JazzHR, they have intervals in which they reach out to you to see how you're doing or if you have any questions. When you're setting up, they review what you've done and offer praise as well as suggestions on how to make it work better for you. They offer webinars and online training videos to walk you through every process.
Read full review
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
No answers on this topic
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
No answers on this topic
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
A solutions consultant walked me through each step. It was easy. As I progressed in setting things up, their support contacted me to set a time to walk through any possible issues and make suggestions on a better way to set it up. At any time, if I had a question, they were available and there are also training documents and videos available.
Read full review
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
Both Greenhouse and Lever at least seemed to have great products and great teams; they simply weren't worth 2-5X the cost for us. Now, let's be clear - a platform that helps you hire the best people is a certainly worth 2-5X (or perhaps 10X) the cost. However, for most small and medium businesses, the three platforms are very similar. Once you have ~100s of different positions or ~100,000 applicants, then a more advanced ATS could be worth the cost. For us, Jazz is excellent. We have about 8 types of roles and 250 employees, and we see the Jazz system working very well for us even as we grow to 1,000+ employees.
Read full review
Scalability
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
No answers on this topic
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
employ Inc (Jobvite, JazzHR & NXTThing)
  • This cuts down immensely on staff time needed in the total recruiting process. Has probably saved at least 1/2 person.
  • Trees are being saved since we don't have to print as much! :)
  • Consistency is so important in the HR field. Jazz HR makes this easy.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

JazzHR Screenshots

Screenshot of View candidate's profiles at any time from one central location.Screenshot of Welcome to the JazzHr dashboard. Here's where you'll manage all your open jobs.Screenshot of With JazzHR, you'll get access to your own, customizable careers page.Screenshot of The candidate pipeline shows you what stage of the hiring process candidates are in.Screenshot of Easily communicate with candidates with bulk actions and custom email templates.Screenshot of JazzHR offers customizable evaluations and assessments.