JazzHR IS ALL THAT JAZZ!
Updated November 16, 2017
JazzHR IS ALL THAT JAZZ!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with JazzHR
We use JazzHR in human resources for recruiting and applicant tracking. JazzHR streamlines our processes and saves us time. We are able to track communications to/from the applicant and to hiring managers as well as schedule interviews. We set up the job posting and JazzHR sends it out to the free job sites for us. It streamlines the process of finding the qualified applicants and filtering out those that do not meet job qualifications. The reporting features help keep us on track showing us monthly statistics and trends. The ease of use for our staff as well as for the applicant is excellent. 85 percent of our applicants apply via a mobile device and the application process is simple, easy to use and mobile friendly.
- Ease of use - very simple
- Mobile friendly
- Excellent customer service
- Great features to streamline our processes
- No common templates available for eTemplates (Federal Tax Forms, I9, etc.).
- The process for eTemplates is time-consuming initially (however, once you have it done, it's done).
- When using eTemplates for new hire paperwork, there's no capability to copy/transfer information so it doesn't have to be entered more than once (i.e. new hire address/personal info is needed on tax forms and I9 - they have to type it in on each form).
- Although there are good reporting tools, there are some limitations on custom reports.
- We have found more qualified applicants since switching to JazzHR.
- JazzHR streamlines processes and saves us time.
- We receive a better review from applicants due to the application process being simple to use.
myStaffingPro can't come close to JazzHR! My initial reaction was this was too good to be true then JazzHR provided a free trial period and I asked: "Where has JazzHR been all this time!?" JazzHR has superior customer service; they are very user-friendly, and they have provided the solutions to the majority of our applicant tracking needs.
JazzHR Feature Ratings
Using JazzHR
3 - Recruiter/HR Generalist - uses JazzHR for applicant tracking and contacting applicants. HR Manager - uses it for upper-level recruiting and reporting features. Safety/HR Assistant - uses JazzHR for reviewing applications.
2 - Beginner to intermediate computer users can use the basic aspects of the system and the intermediate to advanced computer users have other features to help them further in the hiring process.
- User & mobile friendly for our applicants.
- Easy and simple to use saves us time.
- Ability to filter unqualified applicants saves us time.
- Some reports provide helpful insights into the recruiting process.
- Eventually, we plan to use the eTemplate features for our onboarding paperwork for new hires.
Evaluating JazzHR and Competitors
Yes - We replaced myStaffingPro which we found to be time-consuming, not user-friendly for the HR or the applicant side, and poor customer service.
- Price
- Product Features
- Product Usability
Final decision was price. Product usability was the biggest selling point. While some others I reviewed were user-friendly as well, the price kicked JazzHR to the top.
Start with JazzHR. It would have saved a lot of time and headache.
JazzHR Implementation
- Implemented in-house
Yes - Somewhat - You do have steps to follow to ensure the best use of the options such as setting up questionnaires for your applications for different positions, setting up auto-responses, ensuring your company information is correct then posting the job. You can set up new hire paperwork, interview guides, workflows, and other solutions but those aren't necessary unless you need them.
Change management was minimal
JazzHR Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Although there is a JazzHR Support Team, many of my inquiries to support have all been answered by the same person, Dan. I've spoken to him on the phone and via email. Not once has he shown any negative energy that I kept asking so many questions! He has maintained a positive and helpful attitude. Others I have spoken with have done the same and have provided good feedback for me to have successful use of the software. They want you to do well.
Using JazzHR
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting up job postings
- Setting up automated emails & replies
- Searching for candidates
- Setting up eTemplates
Yes - Excellent.