What users are saying about

QuickBooks Online

Top Rated
566 Ratings

ADP Workforce Now

470 Ratings
Score 7 out of 101

QuickBooks Online

Top Rated
566 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

QuickBooks Online

If you have inventory or more complex billing, QuickBooks Online is not for you. It does support the feature somewhat, but is not the most intuitive way of doing it. The desktop version is much better suited to this. QuickBooks Online is great for a beginning user because it doesn't expect the user to know how to do double-entry accounting. With some online training, QuickBooks is probably one of the easiest accounting software to learn by the average person who doesn't have an interest in learning the ins and outs of accounting.
Lindsay Foucht profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
QuickBooks Online
Employee demographic data
ADP Workforce Now
8.1
QuickBooks Online
Employment history
ADP Workforce Now
8.1
QuickBooks Online
Job profiles and administration
ADP Workforce Now
7.7
QuickBooks Online
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
QuickBooks Online
Organizational charting
ADP Workforce Now
6.6
QuickBooks Online
Organization and location management
ADP Workforce Now
7.3
QuickBooks Online
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
QuickBooks Online

Payroll Management

ADP Workforce Now
8.1
QuickBooks Online
7.9
Pay calculation
ADP Workforce Now
8.7
QuickBooks Online
8.2
Support for external payroll vendors
ADP Workforce Now
7.5
QuickBooks Online
Benefit plan administration
ADP Workforce Now
8.0
QuickBooks Online
8.0
Direct deposit files
ADP Workforce Now
8.7
QuickBooks Online
9.2
Salary revision and increment management
ADP Workforce Now
7.9
QuickBooks Online
7.0
Reimbursement management
ADP Workforce Now
7.7
QuickBooks Online
7.4

Leave and Attendance Management

ADP Workforce Now
8.1
QuickBooks Online
Approval workflow
ADP Workforce Now
8.1
QuickBooks Online
Balance details
ADP Workforce Now
8.1
QuickBooks Online
Annual carry-forward and encashment
ADP Workforce Now
8.1
QuickBooks Online

Employee Self Service

ADP Workforce Now
8.2
QuickBooks Online
View and generate pay and benefit information
ADP Workforce Now
8.8
QuickBooks Online
Update personal information
ADP Workforce Now
8.7
QuickBooks Online
View company policy documentation
ADP Workforce Now
8.6
QuickBooks Online
Employee recognition
ADP Workforce Now
7.6
QuickBooks Online
View job history
ADP Workforce Now
7.6
QuickBooks Online

Asset Management

ADP Workforce Now
6.0
QuickBooks Online
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks Online

HR Reporting

ADP Workforce Now
7.0
QuickBooks Online
Report builder
ADP Workforce Now
7.1
QuickBooks Online
Pre-built reports
ADP Workforce Now
7.0
QuickBooks Online
Ability to combine HR data with external data
ADP Workforce Now
7.0
QuickBooks Online

Onboarding

ADP Workforce Now
5.5
QuickBooks Online
New hire portal
ADP Workforce Now
6.1
QuickBooks Online
Manager tracking tools
ADP Workforce Now
4.9
QuickBooks Online

Performance and Goals

ADP Workforce Now
7.8
QuickBooks Online
Corporate goal setting
ADP Workforce Now
7.7
QuickBooks Online
Individual goal setting
ADP Workforce Now
7.9
QuickBooks Online
Line-of sight-visibility
ADP Workforce Now
7.7
QuickBooks Online
Performance tracking
ADP Workforce Now
7.9
QuickBooks Online

Performance Management

ADP Workforce Now
7.5
QuickBooks Online
Performance plans
ADP Workforce Now
7.6
QuickBooks Online
Performance improvement plans
ADP Workforce Now
7.5
QuickBooks Online
Review status tracking
ADP Workforce Now
7.7
QuickBooks Online
Review reminders
ADP Workforce Now
7.4
QuickBooks Online
Multiple review frequency
ADP Workforce Now
7.3
QuickBooks Online

Succession Planning

ADP Workforce Now
6.0
QuickBooks Online
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks Online
Candidate ranking
ADP Workforce Now
5.8
QuickBooks Online
Candidate search
ADP Workforce Now
6.3
QuickBooks Online
Candidate development
ADP Workforce Now
6.2
QuickBooks Online

Recruiting / ATS

ADP Workforce Now
6.7
QuickBooks Online
Job Requisition Management
ADP Workforce Now
7.9
QuickBooks Online
Company Website Posting
ADP Workforce Now
7.5
QuickBooks Online
Publish to Social Media
ADP Workforce Now
7.5
QuickBooks Online
Job Search Site Posting
ADP Workforce Now
6.7
QuickBooks Online
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks Online
Applicant Tracking
ADP Workforce Now
7.3
QuickBooks Online
Notifications and Alerts
ADP Workforce Now
7.6
QuickBooks Online

Customization

ADP Workforce Now
QuickBooks Online
8.4
API for custom integration
ADP Workforce Now
QuickBooks Online
8.7
Plug-ins
ADP Workforce Now
QuickBooks Online
8.0

Security

ADP Workforce Now
QuickBooks Online
8.9
Single sign-on capability
ADP Workforce Now
QuickBooks Online
8.9
Role-based user permissions
ADP Workforce Now
QuickBooks Online
8.8

Reporting & Analytics

ADP Workforce Now
QuickBooks Online
8.6
Dashboards
ADP Workforce Now
QuickBooks Online
9.0
Standard reports
ADP Workforce Now
QuickBooks Online
9.0
Custom reports
ADP Workforce Now
QuickBooks Online
7.7

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks Online
7.8
Accounts payable
ADP Workforce Now
QuickBooks Online
8.5
Accounts receivable
ADP Workforce Now
QuickBooks Online
8.6
Cash management
ADP Workforce Now
QuickBooks Online
8.5
Bank reconciliation
ADP Workforce Now
QuickBooks Online
7.8
Expense management
ADP Workforce Now
QuickBooks Online
8.0
Time tracking
ADP Workforce Now
QuickBooks Online
5.8
Fixed asset management
ADP Workforce Now
QuickBooks Online
7.3
Multi-currency support
ADP Workforce Now
QuickBooks Online
7.9
Multi-division support
ADP Workforce Now
QuickBooks Online
7.0
Regulations compliance
ADP Workforce Now
QuickBooks Online
7.4
Electronic tax filing
ADP Workforce Now
QuickBooks Online
8.0
Self-service portal
ADP Workforce Now
QuickBooks Online
7.0
Global Financial Support
ADP Workforce Now
QuickBooks Online
7.7
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks Online
8.8
Intercompany Accounting
ADP Workforce Now
QuickBooks Online
7.2
Localizations
ADP Workforce Now
QuickBooks Online
7.4
Journals and Reconciliations
ADP Workforce Now
QuickBooks Online
9.1
Enterprise Accounting
ADP Workforce Now
QuickBooks Online
7.0
Configurable Accounting
ADP Workforce Now
QuickBooks Online
7.5
Centralized Rules Framework
ADP Workforce Now
QuickBooks Online
9.0
Standardized Processes
ADP Workforce Now
QuickBooks Online
9.0

Inventory Management

ADP Workforce Now
QuickBooks Online
8.3
Inventory tracking
ADP Workforce Now
QuickBooks Online
7.7
Automatic reordering
ADP Workforce Now
QuickBooks Online
8.5
Location management
ADP Workforce Now
QuickBooks Online
7.9
Manufacturing module
ADP Workforce Now
QuickBooks Online
9.0

Order Management

ADP Workforce Now
QuickBooks Online
7.8
Pricing
ADP Workforce Now
QuickBooks Online
8.2
Order entry
ADP Workforce Now
QuickBooks Online
8.5
Credit card processing
ADP Workforce Now
QuickBooks Online
7.7
Cost of goods sold
ADP Workforce Now
QuickBooks Online
8.2
Order Orchestration
ADP Workforce Now
QuickBooks Online
7.6
End-to-end order visibility
ADP Workforce Now
QuickBooks Online
7.6
Order exception Resolution
ADP Workforce Now
QuickBooks Online
7.1

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks Online
8.4
Branded client dashboards
ADP Workforce Now
QuickBooks Online
9.3
Client data roll-up capabilities
ADP Workforce Now
QuickBooks Online
9.0
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks Online
6.7
Configurable alerts
ADP Workforce Now
QuickBooks Online
8.4
Billing bypass
ADP Workforce Now
QuickBooks Online
7.8
Client template cloning
ADP Workforce Now
QuickBooks Online
9.0
Single sign-on
ADP Workforce Now
QuickBooks Online
8.5
Configurable client onboarding questions
ADP Workforce Now
QuickBooks Online
7.4
Cross-client workflow management
ADP Workforce Now
QuickBooks Online
9.0
Industry-specific versioning
ADP Workforce Now
QuickBooks Online
8.7
Legacy system data migration
ADP Workforce Now
QuickBooks Online
8.7

Pros

  • Responding to issues through customer service. For example, having a custom report made, having pay codes adjusted or changed.
  • Payroll - the payroll process is smooth and there are graphs to analyze the current payroll cycle and it can be compared to prior payrolls. Great reporting from payroll as well.
Tara Kelly profile photo
  • Ability to download transactions from banks and credit cards automatically.
  • Real time information.
  • On line access from anywhere is the key strength.
No photo available

Cons

  • Implementation - as an administrator, make sure that you know what's happening at every point of implementation! This process can be disjointed.
  • Training - the learning curve is steep when adapting to this system. Be prepared to spend hours formally training, staying on the phone with customer service, and surfing the "Bridge" (a peer support system). Every minute you invest will be worth your time!
Sarah Hersh, PHR profile photo
  • Invoice capabilities are limited - for example, % completion is not available.
  • The speed of the system is slower than desktop. When a transaction is saved, the window refreshes, rather than staying where the user was.
  • Having the separate pages in the bank register is slow - it would be better to have all information available at the same time, without having to go to another page.
  • Bank register should be able to be sorted by any field - check #, amount, etc. and in the entirety, not just on that page.
  • Unable to create a deposit to the bank - must be done through the bank download.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
QuickBooks Online9.0
Based on 15 answers
I am no longer with the church so I don't use QuickBooks Online. All other clients are small (less than 10 employees) and the desktop works best for their business. At no time would I recommend QuickBooks Online. Because of remote access, there wouldn't be a need to use the online version. And they're all on servers that are maintained by IT professionals.
Veronica Mayer profile photo

Usability

ADP Workforce Now8.0
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
QuickBooks Online8.0
Based on 9 answers
I think it provides a relatively simple and intuitive interface for client users but lacks the full functionality desired by accountants.
John H. Adair CPA profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
QuickBooks Online5.6
Based on 3 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Online7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker profile photo

Support

ADP Workforce Now6.1
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
QuickBooks Online5.0
Based on 4 answers
Customer Support helped me set up our international accounts (in GBP and EUR).
Marianne Markt profile photo

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
QuickBooks Online5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA profile photo

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
QuickBooks Online (QBO) is a decent product that has some limitations. On the surface the product pretty much does what it is suppose to, however there have been some occasions where clients stated banking information was not imported, or imported incorrectly, the software was operating at a slow pace, and the add-on integrations were a problem. Depending on your needs a look at one of the other cloud based accounting softwares may be warranted
No photo available

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Online7.4
Based on 18 answers
Ability for CPAs to access their client's books and make changes sooner so clients are able to make business decisions faster than with a desktop version
No photo available

Return on Investment

  • It has reduced the time for me to process the payroll by half.
  • Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
  • The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
  • Having all of our subs on ADP makes training the employee on the self service portal more efficient.
Caroline Dula, CPP profile photo
  • As mentioned before, we are able to have staff remain in the office while still providing a high touch client service.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks Online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details