What users are saying about

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
598 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
598 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

QuickBooks Online

Quickbooks Online is great for small/medium-sized businesses with a large client base. If you only have a few clients, you may not need something this complex. Quickbooks Online has many features to help your business, including accounting for tax purposes, and payroll features if needed. It can definitely suit a wide range of business sizes and models. There is a lot of customization available, so it can get the job done for many types of businesses. If you are the sole employee of your business and have less than 10 clients, you might try something like Paypal for invoicing and accounting to save money. Quickbooks does a better job though when you have many clients, we have around 120. If you have employees and need to print them checks, Quickbooks is great. We have around 25 employees and print checks every month. It is very easy to go back and find a check that was printed if needed.
Jennifer Walschap profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
QuickBooks Online
Employee demographic data
ADP Workforce Now
8.1
QuickBooks Online
Employment history
ADP Workforce Now
8.1
QuickBooks Online
Job profiles and administration
ADP Workforce Now
7.7
QuickBooks Online
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
QuickBooks Online
Organizational charting
ADP Workforce Now
6.7
QuickBooks Online
Organization and location management
ADP Workforce Now
7.4
QuickBooks Online
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
QuickBooks Online

Payroll Management

ADP Workforce Now
8.1
QuickBooks Online
7.5
Pay calculation
ADP Workforce Now
8.7
QuickBooks Online
8.1
Support for external payroll vendors
ADP Workforce Now
7.5
QuickBooks Online
Benefit plan administration
ADP Workforce Now
8.0
QuickBooks Online
7.0
Direct deposit files
ADP Workforce Now
8.6
QuickBooks Online
8.8
Salary revision and increment management
ADP Workforce Now
7.8
QuickBooks Online
6.3
Reimbursement management
ADP Workforce Now
7.8
QuickBooks Online
7.3

Leave and Attendance Management

ADP Workforce Now
8.1
QuickBooks Online
Approval workflow
ADP Workforce Now
8.1
QuickBooks Online
Balance details
ADP Workforce Now
8.1
QuickBooks Online
Annual carry-forward and encashment
ADP Workforce Now
8.1
QuickBooks Online

Employee Self Service

ADP Workforce Now
8.2
QuickBooks Online
View and generate pay and benefit information
ADP Workforce Now
8.7
QuickBooks Online
Update personal information
ADP Workforce Now
8.7
QuickBooks Online
View company policy documentation
ADP Workforce Now
8.5
QuickBooks Online
Employee recognition
ADP Workforce Now
7.6
QuickBooks Online
View job history
ADP Workforce Now
7.6
QuickBooks Online

Asset Management

ADP Workforce Now
6.0
QuickBooks Online
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks Online

HR Reporting

ADP Workforce Now
7.0
QuickBooks Online
Report builder
ADP Workforce Now
7.1
QuickBooks Online
Pre-built reports
ADP Workforce Now
7.0
QuickBooks Online
Ability to combine HR data with external data
ADP Workforce Now
7.0
QuickBooks Online

Onboarding

ADP Workforce Now
5.5
QuickBooks Online
New hire portal
ADP Workforce Now
6.1
QuickBooks Online
Manager tracking tools
ADP Workforce Now
4.8
QuickBooks Online

Performance and Goals

ADP Workforce Now
7.7
QuickBooks Online
Corporate goal setting
ADP Workforce Now
7.6
QuickBooks Online
Individual goal setting
ADP Workforce Now
7.8
QuickBooks Online
Line-of sight-visibility
ADP Workforce Now
7.6
QuickBooks Online
Performance tracking
ADP Workforce Now
7.9
QuickBooks Online

Performance Management

ADP Workforce Now
7.4
QuickBooks Online
Performance plans
ADP Workforce Now
7.6
QuickBooks Online
Performance improvement plans
ADP Workforce Now
7.4
QuickBooks Online
Review status tracking
ADP Workforce Now
7.6
QuickBooks Online
Review reminders
ADP Workforce Now
7.3
QuickBooks Online
Multiple review frequency
ADP Workforce Now
7.2
QuickBooks Online

Succession Planning

ADP Workforce Now
6.0
QuickBooks Online
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks Online
Candidate ranking
ADP Workforce Now
5.8
QuickBooks Online
Candidate search
ADP Workforce Now
6.3
QuickBooks Online
Candidate development
ADP Workforce Now
6.2
QuickBooks Online

Recruiting / ATS

ADP Workforce Now
6.6
QuickBooks Online
Job Requisition Management
ADP Workforce Now
7.9
QuickBooks Online
Company Website Posting
ADP Workforce Now
7.5
QuickBooks Online
Publish to Social Media
ADP Workforce Now
7.3
QuickBooks Online
Job Search Site Posting
ADP Workforce Now
6.6
QuickBooks Online
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks Online
Applicant Tracking
ADP Workforce Now
7.2
QuickBooks Online
Notifications and Alerts
ADP Workforce Now
7.5
QuickBooks Online

Customization

ADP Workforce Now
QuickBooks Online
7.7
API for custom integration
ADP Workforce Now
QuickBooks Online
8.1
Plug-ins
ADP Workforce Now
QuickBooks Online
7.2

Security

ADP Workforce Now
QuickBooks Online
8.7
Single sign-on capability
ADP Workforce Now
QuickBooks Online
9.1
Role-based user permissions
ADP Workforce Now
QuickBooks Online
8.2

Reporting & Analytics

ADP Workforce Now
QuickBooks Online
8.4
Dashboards
ADP Workforce Now
QuickBooks Online
8.6
Standard reports
ADP Workforce Now
QuickBooks Online
8.7
Custom reports
ADP Workforce Now
QuickBooks Online
7.8

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks Online
8.0
Accounts payable
ADP Workforce Now
QuickBooks Online
8.6
Accounts receivable
ADP Workforce Now
QuickBooks Online
8.3
Cash management
ADP Workforce Now
QuickBooks Online
8.1
Bank reconciliation
ADP Workforce Now
QuickBooks Online
8.2
Expense management
ADP Workforce Now
QuickBooks Online
8.0
Time tracking
ADP Workforce Now
QuickBooks Online
6.1
Fixed asset management
ADP Workforce Now
QuickBooks Online
7.2
Multi-currency support
ADP Workforce Now
QuickBooks Online
7.9
Multi-division support
ADP Workforce Now
QuickBooks Online
8.0
Regulations compliance
ADP Workforce Now
QuickBooks Online
7.9
Electronic tax filing
ADP Workforce Now
QuickBooks Online
8.3
Self-service portal
ADP Workforce Now
QuickBooks Online
8.0
Global Financial Support
ADP Workforce Now
QuickBooks Online
7.5
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks Online
9.5
Intercompany Accounting
ADP Workforce Now
QuickBooks Online
8.2
Localizations
ADP Workforce Now
QuickBooks Online
7.5
Journals and Reconciliations
ADP Workforce Now
QuickBooks Online
8.6
Enterprise Accounting
ADP Workforce Now
QuickBooks Online
8.1
Configurable Accounting
ADP Workforce Now
QuickBooks Online
7.9
Centralized Rules Framework
ADP Workforce Now
QuickBooks Online
8.6
Standardized Processes
ADP Workforce Now
QuickBooks Online
7.8

Inventory Management

ADP Workforce Now
QuickBooks Online
8.0
Inventory tracking
ADP Workforce Now
QuickBooks Online
6.2
Automatic reordering
ADP Workforce Now
QuickBooks Online
8.5
Location management
ADP Workforce Now
QuickBooks Online
7.3
Manufacturing module
ADP Workforce Now
QuickBooks Online
10.0

Order Management

ADP Workforce Now
QuickBooks Online
7.5
Pricing
ADP Workforce Now
QuickBooks Online
7.1
Order entry
ADP Workforce Now
QuickBooks Online
7.9
Credit card processing
ADP Workforce Now
QuickBooks Online
7.7
Cost of goods sold
ADP Workforce Now
QuickBooks Online
7.8
Order Orchestration
ADP Workforce Now
QuickBooks Online
7.5
End-to-end order visibility
ADP Workforce Now
QuickBooks Online
7.5
Order exception Resolution
ADP Workforce Now
QuickBooks Online
7.1

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks Online
8.0
Branded client dashboards
ADP Workforce Now
QuickBooks Online
9.0
Client data roll-up capabilities
ADP Workforce Now
QuickBooks Online
8.3
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks Online
6.5
Configurable alerts
ADP Workforce Now
QuickBooks Online
8.0
Billing bypass
ADP Workforce Now
QuickBooks Online
7.8
Client template cloning
ADP Workforce Now
QuickBooks Online
8.3
Single sign-on
ADP Workforce Now
QuickBooks Online
9.0
Configurable client onboarding questions
ADP Workforce Now
QuickBooks Online
6.7
Cross-client workflow management
ADP Workforce Now
QuickBooks Online
8.3
Industry-specific versioning
ADP Workforce Now
QuickBooks Online
8.3
Legacy system data migration
ADP Workforce Now
QuickBooks Online
7.6

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • User interface seems to change every few months, altering where commonly used features are located. Can be very confusing.
  • Connecting the bank accounts sometimes results in employees doubling up on entries or doesn't always find the correct match.
Lindsay Foucht profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
QuickBooks Online7.8
Based on 19 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
QuickBooks Online8.0
Based on 10 answers
The product performs in the areas of basic bookkeeping and accounting, but to fully use the product for a small business with a few "quirks" additional upgrades will be needed (from QBO Basic to QBO Plus), payroll, and add-ons will be to have all the bells and whistles needed to perform some basic functions offered in other products
No photo available

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
QuickBooks Online5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton profile photo

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Online7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
Hold times are long, and the support centers are ill equipped to answer questions. Most calls end with "I need to send this development."
Christopher Carey, HRIP profile photo
QuickBooks Online5.0
Based on 4 answers
My calls are answered quickly and my issues resolved usually immediately.
John H. Adair CPA profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
QuickBooks Online5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA profile photo

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
It is NOT as good as the desktop version. The sales/use tax module is terrible and it isn't customizable enough. I wish we had never changed to QBO.
No photo available

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Online7.4
Based on 18 answers
Ability for CPAs to access their client's books and make changes sooner so clients are able to make business decisions faster than with a desktop version
No photo available

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • Given us an easy way to manage and keep track of our money
  • Helped us know what smart expenses we could make and what we can afford to spend on
  • Given us clear objectives and paths to growing financially
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks Online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details