What users are saying about

ADP Workforce Now

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496 Ratings

QuickBooks Online

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Top Rated
621 Ratings

ADP Workforce Now

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496 Ratings
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Score 7.1 out of 101

QuickBooks Online

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Top Rated
621 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

QuickBooks Online

In the past we have used QuickBooks Online to schedule vendor payment and tracking between various properties. This was helpful to us because it not only ensured that many payments to many vendors across many dates were shipped in time, but the built-in reporting and tax prep features made filing so much easier when it came to be tax time.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
QuickBooks Online
Employee demographic data
ADP Workforce Now
8.2
QuickBooks Online
Employment history
ADP Workforce Now
8.2
QuickBooks Online
Job profiles and administration
ADP Workforce Now
7.8
QuickBooks Online
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
QuickBooks Online
Organizational charting
ADP Workforce Now
6.7
QuickBooks Online
Organization and location management
ADP Workforce Now
7.6
QuickBooks Online
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.3
QuickBooks Online

Payroll Management

ADP Workforce Now
8.2
QuickBooks Online
7.5
Pay calculation
ADP Workforce Now
8.8
QuickBooks Online
8.1
Support for external payroll vendors
ADP Workforce Now
7.6
QuickBooks Online
Benefit plan administration
ADP Workforce Now
8.2
QuickBooks Online
7.0
Direct deposit files
ADP Workforce Now
8.7
QuickBooks Online
8.8
Salary revision and increment management
ADP Workforce Now
8.0
QuickBooks Online
6.3
Reimbursement management
ADP Workforce Now
8.0
QuickBooks Online
7.4

Leave and Attendance Management

ADP Workforce Now
8.3
QuickBooks Online
Approval workflow
ADP Workforce Now
8.2
QuickBooks Online
Balance details
ADP Workforce Now
8.3
QuickBooks Online
Annual carry-forward and encashment
ADP Workforce Now
8.4
QuickBooks Online

Employee Self Service

ADP Workforce Now
8.3
QuickBooks Online
View and generate pay and benefit information
ADP Workforce Now
8.7
QuickBooks Online
Update personal information
ADP Workforce Now
8.8
QuickBooks Online
View company policy documentation
ADP Workforce Now
8.6
QuickBooks Online
Employee recognition
ADP Workforce Now
7.5
QuickBooks Online
View job history
ADP Workforce Now
7.7
QuickBooks Online

Asset Management

ADP Workforce Now
6.0
QuickBooks Online
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks Online

HR Reporting

ADP Workforce Now
7.0
QuickBooks Online
Report builder
ADP Workforce Now
7.0
QuickBooks Online
Pre-built reports
ADP Workforce Now
7.0
QuickBooks Online
Ability to combine HR data with external data
ADP Workforce Now
7.0
QuickBooks Online

Onboarding

ADP Workforce Now
5.5
QuickBooks Online
New hire portal
ADP Workforce Now
6.1
QuickBooks Online
Manager tracking tools
ADP Workforce Now
4.8
QuickBooks Online

Performance and Goals

ADP Workforce Now
7.7
QuickBooks Online
Corporate goal setting
ADP Workforce Now
7.5
QuickBooks Online
Individual goal setting
ADP Workforce Now
7.9
QuickBooks Online
Line-of sight-visibility
ADP Workforce Now
7.5
QuickBooks Online
Performance tracking
ADP Workforce Now
8.0
QuickBooks Online

Performance Management

ADP Workforce Now
7.1
QuickBooks Online
Performance plans
ADP Workforce Now
7.2
QuickBooks Online
Performance improvement plans
ADP Workforce Now
7.0
QuickBooks Online
Review status tracking
ADP Workforce Now
7.2
QuickBooks Online
Review reminders
ADP Workforce Now
7.0
QuickBooks Online
Multiple review frequency
ADP Workforce Now
6.8
QuickBooks Online

Succession Planning

ADP Workforce Now
6.0
QuickBooks Online
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks Online
Candidate ranking
ADP Workforce Now
5.8
QuickBooks Online
Candidate search
ADP Workforce Now
6.3
QuickBooks Online
Candidate development
ADP Workforce Now
6.2
QuickBooks Online

Recruiting / ATS

ADP Workforce Now
6.8
QuickBooks Online
Job Requisition Management
ADP Workforce Now
8.0
QuickBooks Online
Company Website Posting
ADP Workforce Now
7.8
QuickBooks Online
Publish to Social Media
ADP Workforce Now
7.6
QuickBooks Online
Job Search Site Posting
ADP Workforce Now
6.9
QuickBooks Online
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks Online
Applicant Tracking
ADP Workforce Now
7.4
QuickBooks Online
Notifications and Alerts
ADP Workforce Now
7.6
QuickBooks Online

Customization

ADP Workforce Now
QuickBooks Online
7.7
API for custom integration
ADP Workforce Now
QuickBooks Online
8.1
Plug-ins
ADP Workforce Now
QuickBooks Online
7.2

Security

ADP Workforce Now
QuickBooks Online
8.7
Single sign-on capability
ADP Workforce Now
QuickBooks Online
9.1
Role-based user permissions
ADP Workforce Now
QuickBooks Online
8.2

Reporting & Analytics

ADP Workforce Now
QuickBooks Online
8.4
Dashboards
ADP Workforce Now
QuickBooks Online
8.6
Standard reports
ADP Workforce Now
QuickBooks Online
8.7
Custom reports
ADP Workforce Now
QuickBooks Online
7.8

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks Online
8.1
Accounts payable
ADP Workforce Now
QuickBooks Online
8.6
Accounts receivable
ADP Workforce Now
QuickBooks Online
8.3
Cash management
ADP Workforce Now
QuickBooks Online
8.1
Bank reconciliation
ADP Workforce Now
QuickBooks Online
8.2
Expense management
ADP Workforce Now
QuickBooks Online
8.0
Time tracking
ADP Workforce Now
QuickBooks Online
6.2
Fixed asset management
ADP Workforce Now
QuickBooks Online
7.3
Multi-currency support
ADP Workforce Now
QuickBooks Online
7.9
Multi-division support
ADP Workforce Now
QuickBooks Online
8.3
Regulations compliance
ADP Workforce Now
QuickBooks Online
8.2
Electronic tax filing
ADP Workforce Now
QuickBooks Online
8.3
Self-service portal
ADP Workforce Now
QuickBooks Online
8.1
Global Financial Support
ADP Workforce Now
QuickBooks Online
7.5
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks Online
9.6
Intercompany Accounting
ADP Workforce Now
QuickBooks Online
8.4
Localizations
ADP Workforce Now
QuickBooks Online
7.6
Journals and Reconciliations
ADP Workforce Now
QuickBooks Online
8.6
Enterprise Accounting
ADP Workforce Now
QuickBooks Online
8.2
Configurable Accounting
ADP Workforce Now
QuickBooks Online
8.0
Centralized Rules Framework
ADP Workforce Now
QuickBooks Online
8.6
Standardized Processes
ADP Workforce Now
QuickBooks Online
7.8

Inventory Management

ADP Workforce Now
QuickBooks Online
8.0
Inventory tracking
ADP Workforce Now
QuickBooks Online
6.1
Automatic reordering
ADP Workforce Now
QuickBooks Online
8.5
Location management
ADP Workforce Now
QuickBooks Online
7.4
Manufacturing module
ADP Workforce Now
QuickBooks Online
10.0

Order Management

ADP Workforce Now
QuickBooks Online
7.6
Pricing
ADP Workforce Now
QuickBooks Online
7.1
Order entry
ADP Workforce Now
QuickBooks Online
7.9
Credit card processing
ADP Workforce Now
QuickBooks Online
7.7
Cost of goods sold
ADP Workforce Now
QuickBooks Online
7.9
Order Orchestration
ADP Workforce Now
QuickBooks Online
7.7
End-to-end order visibility
ADP Workforce Now
QuickBooks Online
7.7
Order exception Resolution
ADP Workforce Now
QuickBooks Online
7.3

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks Online
8.0
Branded client dashboards
ADP Workforce Now
QuickBooks Online
8.9
Client data roll-up capabilities
ADP Workforce Now
QuickBooks Online
8.2
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks Online
6.5
Configurable alerts
ADP Workforce Now
QuickBooks Online
8.0
Billing bypass
ADP Workforce Now
QuickBooks Online
7.8
Client template cloning
ADP Workforce Now
QuickBooks Online
8.3
Single sign-on
ADP Workforce Now
QuickBooks Online
9.0
Configurable client onboarding questions
ADP Workforce Now
QuickBooks Online
6.8
Cross-client workflow management
ADP Workforce Now
QuickBooks Online
8.3
Industry-specific versioning
ADP Workforce Now
QuickBooks Online
8.3
Legacy system data migration
ADP Workforce Now
QuickBooks Online
7.6

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Bank Connection - it's so nice to be able to pull expenses and deposits directly from our bank account into QuickBooks for categorization, this was the primary reason we chose the online version.
  • Categorization of Expenses - easy to categorize expenses and assign them to a certain vendor (same for sales and customers).
  • Reporting - Statement of Activity, Financial Position and Revenue by Customer are the most used reports.
Dylan DeClerck profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
  • Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
  • Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
Dylan DeClerck profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR profile photo
QuickBooks Online7.8
Based on 19 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA profile photo

Usability

ADP Workforce Now8.3
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
QuickBooks Online8.0
Based on 10 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
QuickBooks Online5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton profile photo

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Online7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker profile photo

Support

ADP Workforce Now7.3
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
QuickBooks Online5.0
Based on 4 answers
My calls are answered quickly and my issues resolved usually immediately.
John H. Adair CPA profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
QuickBooks Online5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA profile photo

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
QBO is much more robust than the other free programs. There is so much more you can do with it compared to the other programs. I had zero accounting experience and I'd say the other programs were a bit easier to learn, but overall QuickBooks has more features and capabilities and gives me a good picture of how the business is doing. You can create custom reports; their reports are some of the best and easiest to run I've seen.
No photo available

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • As the company has grown it has really become an integral part of our business. It's a very robust program, we use it as a daily tool for bookkeeping and A/P.
  • We haven't used all the features of QBO, and it does take a good amount of learning/trial & error to get up to speed. I would recommend using a QuickBooks certified consultant if you need the training.
  • Overall QBO has really helped organize our small business.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks Online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details