ADP Workforce Now vs. QuickBooks Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
QuickBooks Online
Score 8.0 out of 10
N/A
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
$15
per month
Pricing
ADP Workforce NowQuickBooks Online
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
Self-Employed
$15
per month
Simple Start
$25
per month
Plus
$75
per month
Advanced
$150
per month
Offerings
Pricing Offerings
ADP Workforce NowQuickBooks Online
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowQuickBooks Online
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
I have exited 3 PEOs now and brought my business to ADP in house. My experience is with TriNet's PEO, Paychex's PEO and ADP Workforce Now. ADP beats both TriNet PEO and Paychex PEO as I couldn't wait to exit from TriNet and Paychex. Workforce Now will eventually be in a …
Chose ADP Workforce Now
Each system had its ups and downs.
Chose ADP Workforce Now
The ease of use for ADP Workforce Now (i.e. setup, integration with benefits offerings, etc.) is second to none. I came into the role as the organization's Executive Director with very little HR and Payroll experience and had minimal difficulty "keeping the trains running on …
Chose ADP Workforce Now
I selected ADP over Paychex with the hope that customer support would be more responsive to my needs. I was wrong.
Chose ADP Workforce Now
I have only worked with ADP products including ADP Run, and older versions of WFN.
Chose ADP Workforce Now
ADP [Workforce Now] is much more user-friendly when it comes to processing payroll and keep[ing] accurate accounting.
Chose ADP Workforce Now
There was one other payroll system I have used, but I can't recall what it was at this time. ADP [Workforce Now] has been the main one, so I prefer it above others at this time.
Chose ADP Workforce Now
All-in-one solution for employee time tracking & time off. Real-time reporting. Hassle-free to use
Chose ADP Workforce Now
Kronos has a HUGE learning curve. Basically I had to BUILD out the workflows before I could implement. ADP already has the shell built so it is much easier to just customize your work flow instead of building it from scratch. I appreciate the ease of ADP. I felt like I needed …
Chose ADP Workforce Now
The Archdiocese chose it, so it wasn't my decision. I do like the way it integrates with payroll, which Bamboo didn't.
Chose ADP Workforce Now
ADP has a lot of benefits that the other companies do not necessarily have, mainly where HR is concerned. In previous workplaces, all HR issues were handled in person and employees did not have access to something like ADP. Having access to it at an entry level has saved me …
Chose ADP Workforce Now
The import feature of ADP is superior. The reporting feature in ADP is probably much more robust, but very difficult to understand and create. If I could import pay data into QuickBooks, I would go back to it.
QuickBooks Online
Chose QuickBooks Online
Customer support and the product are overall better and easier to work with than ADP. I have worked with both programs for the same amount of years and I find that QuickBooks is easier to work with than ADP. Easier to understand and not time-consuming to learn as ADP.
Top Pros
Top Cons
Features
ADP Workforce NowQuickBooks Online
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1022 Ratings
3% below category average
QuickBooks Online
-
Ratings
Employee demographic data8.1902 Ratings00 Ratings
Employment history8.2938 Ratings00 Ratings
Job profiles and administration7.9890 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4917 Ratings00 Ratings
Organizational charting6.7642 Ratings00 Ratings
Organization and location management7.5703 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.4649 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1034 Ratings
2% below category average
QuickBooks Online
3.2
78 Ratings
77% below category average
Pay calculation8.6995 Ratings4.369 Ratings
Support for external payroll vendors7.2389 Ratings00 Ratings
Off-cycle/On-Demand payment7.8294 Ratings00 Ratings
Benefit plan administration7.9797 Ratings4.032 Ratings
Direct deposit files8.6983 Ratings4.965 Ratings
Salary revision and increment management7.7769 Ratings1.544 Ratings
Reimbursement management7.4468 Ratings1.246 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.7
844 Ratings
5% below category average
QuickBooks Online
-
Ratings
Approval workflow7.8766 Ratings00 Ratings
Balance details7.6799 Ratings00 Ratings
Annual carry-forward and encashment7.5647 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
7.9
1014 Ratings
3% below category average
QuickBooks Online
-
Ratings
View and generate pay and benefit information8.2977 Ratings00 Ratings
Update personal information8.5968 Ratings00 Ratings
View company policy documentation8.1782 Ratings00 Ratings
Employee recognition7.0365 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
26% below category average
QuickBooks Online
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.0
944 Ratings
8% below category average
QuickBooks Online
-
Ratings
Report builder7.3927 Ratings00 Ratings
Pre-built reports7.5923 Ratings00 Ratings
Ability to combine HR data with external data6.1550 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.0
116 Ratings
14% below category average
QuickBooks Online
-
Ratings
New hire portal7.4112 Ratings00 Ratings
Manager tracking tools6.692 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
310 Ratings
5% below category average
QuickBooks Online
-
Ratings
Corporate goal setting7.9239 Ratings00 Ratings
Individual goal setting7.9290 Ratings00 Ratings
Line-of sight-visibility7.5237 Ratings00 Ratings
Performance tracking7.8283 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
401 Ratings
9% below category average
QuickBooks Online
-
Ratings
Performance plans7.3360 Ratings00 Ratings
Performance improvement plans7.2308 Ratings00 Ratings
Review status tracking7.5365 Ratings00 Ratings
Review reminders7.2377 Ratings00 Ratings
Multiple review frequency7.2312 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
28% below category average
QuickBooks Online
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
420 Ratings
14% below category average
QuickBooks Online
-
Ratings
Job Requisition Management7.5365 Ratings00 Ratings
Company Website Posting8.1357 Ratings00 Ratings
Publish to Social Media7.0286 Ratings00 Ratings
Job Search Site Posting7.2320 Ratings00 Ratings
Duplicate Candidate Prevention2.38 Ratings00 Ratings
Applicant Tracking7.1361 Ratings00 Ratings
Notifications and Alerts8.2382 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADP Workforce Now
-
Ratings
QuickBooks Online
2.5
68 Ratings
93% below category average
API for custom integration00 Ratings1.354 Ratings
Plug-ins00 Ratings3.857 Ratings
Security
Comparison of Security features of Product A and Product B
ADP Workforce Now
-
Ratings
QuickBooks Online
3.7
108 Ratings
72% below category average
Single sign-on capability00 Ratings2.881 Ratings
Role-based user permissions00 Ratings4.5102 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
ADP Workforce Now
-
Ratings
QuickBooks Online
5.2
132 Ratings
35% below category average
Dashboards00 Ratings4.6124 Ratings
Standard reports00 Ratings5.2128 Ratings
Custom reports00 Ratings5.9116 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
ADP Workforce Now
-
Ratings
QuickBooks Online
3.7
143 Ratings
64% below category average
Accounts payable00 Ratings5.5122 Ratings
Accounts receivable00 Ratings6.0131 Ratings
Cash management00 Ratings6.4120 Ratings
Bank reconciliation00 Ratings6.3137 Ratings
Expense management00 Ratings5.6123 Ratings
Time tracking00 Ratings1.656 Ratings
Fixed asset management00 Ratings5.253 Ratings
Multi-currency support00 Ratings1.323 Ratings
Multi-division support00 Ratings1.442 Ratings
Regulations compliance00 Ratings1.638 Ratings
Electronic tax filing00 Ratings5.266 Ratings
Self-service portal00 Ratings2.466 Ratings
Global Financial Support00 Ratings1.316 Ratings
Primary and Secondary Ledgers00 Ratings3.535 Ratings
Intercompany Accounting00 Ratings4.929 Ratings
Localizations00 Ratings4.021 Ratings
Journals and Reconciliations00 Ratings5.174 Ratings
Enterprise Accounting00 Ratings1.725 Ratings
Configurable Accounting00 Ratings1.938 Ratings
Centralized Rules Framework00 Ratings3.024 Ratings
Standardized Processes00 Ratings3.848 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
ADP Workforce Now
-
Ratings
QuickBooks Online
1.2
47 Ratings
139% below category average
Inventory tracking00 Ratings1.245 Ratings
Automatic reordering00 Ratings1.122 Ratings
Location management00 Ratings1.221 Ratings
Manufacturing module00 Ratings1.317 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
ADP Workforce Now
-
Ratings
QuickBooks Online
3.8
86 Ratings
61% below category average
Pricing00 Ratings4.855 Ratings
Order entry00 Ratings4.853 Ratings
Credit card processing00 Ratings2.163 Ratings
Cost of goods sold00 Ratings3.868 Ratings
Order Orchestration00 Ratings4.721 Ratings
End-to-end order visibility00 Ratings4.720 Ratings
Order exception Resolution00 Ratings1.218 Ratings
Best Alternatives
ADP Workforce NowQuickBooks Online
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
QuickBooks Self-Employed
QuickBooks Self-Employed
Score 9.3 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
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User Ratings
ADP Workforce NowQuickBooks Online
Likelihood to Recommend
8.1
(1089 ratings)
4.2
(161 ratings)
Likelihood to Renew
7.3
(82 ratings)
2.5
(24 ratings)
Usability
5.3
(79 ratings)
4.0
(76 ratings)
Availability
7.3
(14 ratings)
2.0
(5 ratings)
Performance
6.4
(13 ratings)
1.0
(4 ratings)
Support Rating
7.0
(463 ratings)
2.0
(68 ratings)
In-Person Training
8.2
(9 ratings)
-
(0 ratings)
Online Training
5.8
(17 ratings)
-
(0 ratings)
Implementation Rating
5.6
(34 ratings)
3.0
(6 ratings)
Configurability
6.4
(10 ratings)
10.0
(1 ratings)
Ease of integration
6.1
(8 ratings)
1.4
(2 ratings)
Product Scalability
7.4
(751 ratings)
1.0
(2 ratings)
Vendor post-sale
5.2
(8 ratings)
1.0
(2 ratings)
Vendor pre-sale
6.1
(8 ratings)
1.0
(2 ratings)
User Testimonials
ADP Workforce NowQuickBooks Online
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
Intuit
It seems Intuit is more interested in generating revenue than taking care of their customers. After only 28 (working) days using it, I've had to call for Help 23 times, and, in my experience, only spoken to 2 people who had an understanding of basic accounting practices and the ramifications of some of their suggested fixes on the General Ledger.
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
Intuit
  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
Intuit
  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
Intuit
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
Intuit
While QuickBooks Online is generally easy to navigate, there are some features and functions that often require a Google search in order to find out where they are actually hidden. Additionally, there are some simple customization features that are surprisingly not available for an otherwise advanced program (e.g. only having a pool of 4 fonts to choose from, only having 4 very limited templates for invoicing, not color selection, etc). While I would say that about 75% of users shouldn't have a problem finding their way around with basic functions, there is a learning curve if you want to be able to dive into some of the more useful features, almost to the point that you need to have a dedicated account manager in order to use QuickBooks Online most effectively.
Read full review
Reliability and Availability
ADP
ADP outages are very rare
Read full review
Intuit
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Read full review
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
Intuit
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Read full review
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
Intuit
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Read full review
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
Intuit
No answers on this topic
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
Intuit
No answers on this topic
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review
Intuit
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Read full review
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
Intuit
I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Read full review
Scalability
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
Read full review
Intuit
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
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Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
Intuit
  • It has created a lot of cost and in-efficiency whenever we need to talk to support.
  • I spent a lot of time setting up their automatic reminders for past due invoices and it worked for a couple of months and then it stopped. It's currently being worked on by their tech team but it has been months and it is still not working. It would have saved me a lot of time.
  • Their multi-currency saves time in sending invoices abroad but it's limiting when a customer wants an invoice in USD instead of a foreign currency so I have to set up different customer accounts for different currencies.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app