Likelihood to Recommend Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.
Read full review I've been doing accounting for businesses as part of the staff for 30 years. Finally, someone figured out how to improve the tired / old fashioned AP process. Tipalti is the best tool you can implement whether you are remote, hybrid, or office based. Amazing efficiency gained with this app / tool.
Read full review Pros Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well. Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature. Email notifications are helpful and timely of knowing when an approver has approved my reports. Read full review Support is phenomenal! Incredibly responsive, always have the answers, super knowledgeable and will assist in bringing resolution to various concerns, as well, providing not just support, but education as well! System is almost always working efficiently, very few incidents that slow me down. System is incredibly user friendly. I was able to learn it pretty quickly. Read full review Cons The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed. Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality. More filters to be added into the report creation and export. Read full review In the PO matching queue, there is some clunkiness surrounding updating PO lines. For example, if you need to delete PO lines picked up from the invoice, you currently have to delete each line individually, instead of being able to select multiple and delete. Sometimes PO numbers do not properly pick up from the OCR system. For example, the OCR might pick up "PO 18535" instead of "18535". This causes the AP team to have to manually link the PO, creating an extra step. For PO-backed Invoices that require you to manually type in the PO amount, there is no option to save your inputs. If there are any changes to the match details (i.e. linking another PO, or unlinking a PO) all inputs are reset to blank. If there are non PO line items for an invoice that is in the PO matching queue, there is no option to select a separate department code for that line item. Read full review Likelihood to Renew Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.
Read full review Tipalti developed a workflow us that has improved our efficiency in onboarding vendors and processing payments. They also ensure that we have all the required tax forms from the vendor before a payment goes out.
Read full review Usability See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky
Read full review The system is incredibly easy to use, with most tasks being completed in a small number of clicks. The user interface is very user intuitive and can be navigated very easily. Multiple payments can be made instantaneously and as the vendors manage their payable account we are able to ensure that payments are being sent to the right account. The advanced functionality for duplicate invoices ensures that we are not processing bills twice and we have found that in 100% of cases it has identified a duplicate bill.
Read full review Reliability and Availability Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
Read full review Tipalti has always been responsive to our questions and concerns.
Read full review Performance Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.
Read full review No issues here. Generally has been pretty fast.
Read full review Support Rating The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.
Read full review Since I also work in customer support, I often have to contact Tipalti's team with questions from our users. Tipalti's support team has always been exceptionally helpful and it was a pleasure to communicate with them. I have always received prompt responses to any inquiries and they are excellent at solving our customers' issues within a short time
Read full review Online Training Very effective training, fully educated admin users who were then able to train other users.
Read full review Tipalti provides great How to online guide
Read full review Implementation Rating The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.
Read full review Implementation went smooth as we used and tested everything in the sandbox first
Read full review Alternatives Considered We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.
Read full review SAP Concur did not have consistent invoice entry. Depending on who at
SAP Concur entered your invoice, the vendor could be incorrect, the vendor number could be missing a digit, the amount of the invoice entered wrong, etc. We had too many issues with
SAP Concur because they did not use OCR for invoice entry. Too many mistakes were caught during the invoice review process. Also, determining the stage an invoice was in was impossible to determine. You couldn't just search by invoice number one time, you had to search in all stages (invoice uploaded, invoice review, invoice processed). Another huge problem was that we used another software to make payments on the invoices.
SAP Concur would fail sometimes on extracting an invoice to sync with our other software. We would not receive notification of the failure. Most times we would hear from a vendor that we did not make a payment and discover at that time that the invoice failed to sync with the system. If we reviewed the statement, we would have to check in two systems to see if it made it through both systems. With Tipalti, you only need to check with their system.
Read full review Contract Terms and Pricing Model I did not make the decision to purchase this product.
Read full review Scalability It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.
Read full review We were given the option of only one integration.
Read full review Return on Investment With Airbase, we are able to cut down on costly late fees with total insight into spending limits With approval workflows, we're able to cut down on uneccesary spending that can plague a budget With Airbase's Support Team, we feel like true partners Read full review It has been a huge time save on trying to search for invoices in my google folders It has been a huge money save in finding duplicate invoices on multiple times It has been a big time save on being able to figure out why a bill isn't approved and who needs to still approve it Read full review ScreenShots