What users are saying about
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439 Ratings
323 Ratings
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Score 7.8 out of 100

Paycom

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439 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • Ascentis (discontinued) ranks higher in 5 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Asset Management, Performance and Goals
  • Paycom ranks higher in 4 feature sets: Employee Self Service, Onboarding, Performance Management, Succession Planning
  • Ascentis (discontinued) and Paycom are tied in 2 feature sets: HR Reporting, Recruiting / ATS

Human Resource Management

7.5

Ascentis (discontinued)

75%
7.2

Paycom

72%
Ascentis (discontinued) ranks higher in 5/7 features

Employee demographic data

7.6
76%
137 Ratings
7.5
75%
216 Ratings

Employment history

7.8
78%
140 Ratings
7.6
76%
206 Ratings

Job profiles and administration

7.6
76%
128 Ratings
7.4
74%
207 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.4
74%
126 Ratings
7.5
75%
207 Ratings

Organizational charting

6.3
63%
90 Ratings
6.8
68%
153 Ratings

Organization and location management

7.9
79%
109 Ratings
6.2
62%
179 Ratings

Compliance data (COBRA, OSHA, etc.)

7.8
78%
102 Ratings
7.1
71%
171 Ratings

Payroll Management

8.3

Ascentis (discontinued)

83%
7.6

Paycom

76%
Ascentis (discontinued) ranks higher in 6/7 features

Pay calculation

8.3
83%
115 Ratings
7.6
76%
244 Ratings

Support for external payroll vendors

7.2
72%
62 Ratings
6.4
64%
47 Ratings

Off-cycle/On-Demand payment

8.2
82%
28 Ratings
8.7
87%
13 Ratings

Benefit plan administration

7.7
77%
108 Ratings
7.6
76%
207 Ratings

Direct deposit files

9.2
92%
100 Ratings
8.1
81%
246 Ratings

Salary revision and increment management

8.5
85%
92 Ratings
8.2
82%
203 Ratings

Reimbursement management

8.8
88%
51 Ratings
6.8
68%
138 Ratings

Leave and Attendance Management

8.1

Ascentis (discontinued)

81%
7.7

Paycom

77%
Ascentis (discontinued) ranks higher in 3/3 features

Approval workflow

8.5
85%
99 Ratings
8.0
80%
209 Ratings

Balance details

7.8
78%
99 Ratings
7.5
75%
211 Ratings

Annual carry-forward and encashment

8.0
80%
84 Ratings
7.5
75%
176 Ratings

Employee Self Service

7.9

Ascentis (discontinued)

79%
8.0

Paycom

80%
Ascentis (discontinued) ranks higher in 3/5 features

View and generate pay and benefit information

8.2
82%
138 Ratings
8.2
82%
254 Ratings

Update personal information

8.8
88%
151 Ratings
8.6
86%
254 Ratings

View company policy documentation

6.9
69%
110 Ratings
7.7
77%
221 Ratings

Employee recognition

7.1
71%
61 Ratings
7.7
77%
123 Ratings

View job history

8.5
85%
108 Ratings
7.9
79%
196 Ratings

Asset Management

6.0

Ascentis (discontinued)

60%
4.7

Paycom

47%
Ascentis (discontinued) ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
33 Ratings
4.7
47%
26 Ratings

HR Reporting

6.6

Ascentis (discontinued)

66%
6.6

Paycom

66%
Ascentis (discontinued) ranks higher in 2/3 features

Report builder

6.5
65%
144 Ratings
7.0
70%
209 Ratings

Pre-built reports

7.3
73%
142 Ratings
7.2
72%
208 Ratings

Ability to combine HR data with external data

6.0
60%
73 Ratings
5.5
55%
55 Ratings

Onboarding

6.3

Ascentis (discontinued)

63%
7.0

Paycom

70%
Paycom ranks higher in 2/2 features

New hire portal

6.5
65%
98 Ratings
7.5
75%
203 Ratings

Manager tracking tools

6.1
61%
76 Ratings
6.5
65%
173 Ratings

Performance and Goals

7.0

Ascentis (discontinued)

70%
5.8

Paycom

58%
Ascentis (discontinued) ranks higher in 3/4 features

Corporate goal setting

6.5
65%
43 Ratings
4.1
41%
36 Ratings

Individual goal setting

7.5
75%
53 Ratings
7.0
70%
117 Ratings

Line-of sight-visibility

7.1
71%
38 Ratings
4.6
46%
35 Ratings

Performance tracking

7.0
70%
50 Ratings
7.5
75%
123 Ratings

Performance Management

6.4

Ascentis (discontinued)

64%
7.2

Paycom

72%
Paycom ranks higher in 5/5 features

Performance plans

6.2
62%
59 Ratings
7.1
71%
148 Ratings

Performance improvement plans

6.3
63%
50 Ratings
7.0
70%
138 Ratings

Review status tracking

6.7
67%
57 Ratings
7.2
72%
143 Ratings

Review reminders

7.0
70%
55 Ratings
7.4
74%
149 Ratings

Multiple review frequency

5.9
59%
50 Ratings
7.4
74%
132 Ratings

Succession Planning

6.0

Ascentis (discontinued)

60%
6.7

Paycom

67%
Paycom ranks higher in 3/4 features

Create succession plans/pools

6.4
64%
21 Ratings
9.1
91%
24 Ratings

Candidate ranking

6.4
64%
21 Ratings
6.8
68%
30 Ratings

Candidate search

5.3
53%
27 Ratings
5.7
57%
33 Ratings

Candidate development

6.0
60%
23 Ratings
5.3
53%
29 Ratings

Recruiting / ATS

6.4

Ascentis (discontinued)

64%
6.4

Paycom

64%
Ascentis (discontinued) ranks higher in 4/7 features

Job Requisition Management

6.7
67%
85 Ratings
6.7
67%
132 Ratings

Company Website Posting

6.5
65%
79 Ratings
6.6
66%
132 Ratings

Publish to Social Media

6.5
65%
59 Ratings
6.1
61%
104 Ratings

Job Search Site Posting

6.5
65%
71 Ratings
6.4
64%
119 Ratings

Duplicate Candidate Prevention

6.5
65%
57 Ratings
5.9
59%
117 Ratings

Applicant Tracking

6.4
64%
83 Ratings
6.6
66%
139 Ratings

Notifications and Alerts

5.6
56%
69 Ratings
6.3
63%
142 Ratings

Attribute Ratings

  • Ascentis (discontinued) is rated higher in 6 areas: Likelihood to Recommend, Usability, In-Person Training, Online Training, Implementation Rating, Product Scalability
  • Paycom is rated higher in 4 areas: Likelihood to Renew, Availability, Performance, Support Rating

Likelihood to Recommend

7.6

Ascentis (discontinued)

76%
164 Ratings
7.0

Paycom

70%
269 Ratings

Likelihood to Renew

6.3

Ascentis (discontinued)

63%
12 Ratings
7.9

Paycom

79%
13 Ratings

Usability

7.5

Ascentis (discontinued)

75%
44 Ratings
6.9

Paycom

69%
17 Ratings

Availability

6.5

Ascentis (discontinued)

65%
7 Ratings
9.1

Paycom

91%
1 Rating

Performance

6.9

Ascentis (discontinued)

69%
5 Ratings
8.2

Paycom

82%
1 Rating

Support Rating

8.1

Ascentis (discontinued)

81%
252 Ratings
8.9

Paycom

89%
54 Ratings

In-Person Training

8.0

Ascentis (discontinued)

80%
1 Rating
6.4

Paycom

64%
1 Rating

Online Training

8.2

Ascentis (discontinued)

82%
4 Ratings
7.3

Paycom

73%
1 Rating

Implementation Rating

8.2

Ascentis (discontinued)

82%
8 Ratings
4.1

Paycom

41%
6 Ratings

Product Scalability

6.4

Ascentis (discontinued)

64%
4 Ratings
5.5

Paycom

55%
1 Rating

Likelihood to Recommend

Ascentis (discontinued)

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Paycom

The process of transitioning from a different payroll company to Paycom was seamless. The Project Manager and team were awesome. We knew what to expect each step along the way. In addition, the support continued until they knew we were comfortable with the process.
Anonymous | TrustRadius Reviewer

Pros

Ascentis (discontinued)

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

Cons

Ascentis (discontinued)

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Paycom

  • Would like to see more options when creating a custom report.
  • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
  • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
  • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Fran Bosch | TrustRadius Reviewer

Pricing Details

Ascentis (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Ascentis (discontinued)

Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Paycom

Paycom 7.9
Based on 13 answers
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Renata Falbo | TrustRadius Reviewer

Usability

Ascentis (discontinued)

Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 6.9
Based on 17 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ascentis (discontinued)

Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

Ascentis (discontinued)

Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 8.9
Based on 54 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

In-Person Training

Ascentis (discontinued)

Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Paycom

Paycom 4.1
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

Ascentis (discontinued)

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Paycom

Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
Michelle Armour | TrustRadius Reviewer

Scalability

Ascentis (discontinued)

Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

Ascentis (discontinued)

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Paycom

  • Incurred over $8,000 in additional fees because of a missing account number, it was corrected but took almost three months to do so[.]
  • We paid to have Paycom sign up for our tax accounts only to find out they did not and we’re reporting under a wrong state ID.
  • Paycom’s reporting made it easy to pull employee data[.]
Anonymous | TrustRadius Reviewer

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