Ascentis (discontinued) vs Paycom

• Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
• Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
• User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!

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• Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
• Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
• Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
• Received thorough personal instruction/training on the use of the online software program.

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• Updating the system so it is one platform and not two.
• Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
• Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
• When something is broken, quicker turn time on fixing the issue.
• System needs updates to support AAP reporting.

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• Would like to see more options when creating a custom report.
• Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
• On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
• It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.

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• HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
• Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
• Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
• Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.

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• Incurred over $8,000 in additional fees because of a missing account number, it was corrected but took almost three months to do so[.]
• We paid to have Paycom sign up for our tax accounts only to find out they did not and we’re reporting under a wrong state ID.
• Paycom’s reporting made it easy to pull employee data[.]

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