What users are saying about
323 Ratings
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Based on 323 reviews and ratings
Paycom
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439 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 439 reviews and ratings
Feature Set Ratings
- Ascentis (discontinued) ranks higher in 5 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Asset Management, Performance and Goals
- Paycom ranks higher in 4 feature sets: Employee Self Service, Onboarding, Performance Management, Succession Planning
- Ascentis (discontinued) and Paycom are tied in 2 feature sets: HR Reporting, Recruiting / ATS
Human Resource Management

7.5
Ascentis (discontinued)
75%
7.2
Paycom
72%
Ascentis (discontinued) ranks higher in 5/7 features
Ascentis (discontinued) ranks higher in 5/7 features
Employee demographic data
7.6
76%
137 Ratings
7.5
75%
216 Ratings
Employment history
7.8
78%
140 Ratings
7.6
76%
206 Ratings
Job profiles and administration
7.6
76%
128 Ratings
7.4
74%
207 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.4
74%
126 Ratings
7.5
75%
207 Ratings
Organizational charting
6.3
63%
90 Ratings
6.8
68%
153 Ratings
Organization and location management
7.9
79%
109 Ratings
6.2
62%
179 Ratings
Compliance data (COBRA, OSHA, etc.)
7.8
78%
102 Ratings
7.1
71%
171 Ratings
Payroll Management

8.3
Ascentis (discontinued)
83%
7.6
Paycom
76%
Ascentis (discontinued) ranks higher in 6/7 features
Ascentis (discontinued) ranks higher in 6/7 features
Pay calculation
8.3
83%
115 Ratings
7.6
76%
244 Ratings
Support for external payroll vendors
7.2
72%
62 Ratings
6.4
64%
47 Ratings
Off-cycle/On-Demand payment
8.2
82%
28 Ratings
8.7
87%
13 Ratings
Benefit plan administration
7.7
77%
108 Ratings
7.6
76%
207 Ratings
Direct deposit files
9.2
92%
100 Ratings
8.1
81%
246 Ratings
Salary revision and increment management
8.5
85%
92 Ratings
8.2
82%
203 Ratings
Reimbursement management
8.8
88%
51 Ratings
6.8
68%
138 Ratings
Leave and Attendance Management

8.1
Ascentis (discontinued)
81%
7.7
Paycom
77%
Ascentis (discontinued) ranks higher in 3/3 features
Ascentis (discontinued) ranks higher in 3/3 features
Approval workflow
8.5
85%
99 Ratings
8.0
80%
209 Ratings
Balance details
7.8
78%
99 Ratings
7.5
75%
211 Ratings
Annual carry-forward and encashment
8.0
80%
84 Ratings
7.5
75%
176 Ratings
Employee Self Service

7.9
Ascentis (discontinued)
79%
8.0
Paycom
80%
Ascentis (discontinued) ranks higher in 3/5 features
Ascentis (discontinued) ranks higher in 3/5 features
View and generate pay and benefit information
8.2
82%
138 Ratings
8.2
82%
254 Ratings
Update personal information
8.8
88%
151 Ratings
8.6
86%
254 Ratings
View company policy documentation
6.9
69%
110 Ratings
7.7
77%
221 Ratings
Employee recognition
7.1
71%
61 Ratings
7.7
77%
123 Ratings
View job history
8.5
85%
108 Ratings
7.9
79%
196 Ratings
Asset Management

6.0
Ascentis (discontinued)
60%
4.7
Paycom
47%
Ascentis (discontinued) ranks higher in 1/1 features
Ascentis (discontinued) ranks higher in 1/1 features
Tracking of all physical assets
6.0
60%
33 Ratings
4.7
47%
26 Ratings
HR Reporting

6.6
Ascentis (discontinued)
66%
6.6
Paycom
66%
Ascentis (discontinued) ranks higher in 2/3 features
Ascentis (discontinued) ranks higher in 2/3 features
Report builder
6.5
65%
144 Ratings
7.0
70%
209 Ratings
Pre-built reports
7.3
73%
142 Ratings
7.2
72%
208 Ratings
Ability to combine HR data with external data
6.0
60%
73 Ratings
5.5
55%
55 Ratings
Onboarding

6.3
Ascentis (discontinued)
63%
7.0
Paycom
70%
Paycom ranks higher in 2/2 features
Paycom ranks higher in 2/2 features
New hire portal
6.5
65%
98 Ratings
7.5
75%
203 Ratings
Manager tracking tools
6.1
61%
76 Ratings
6.5
65%
173 Ratings
Performance and Goals

7.0
Ascentis (discontinued)
70%
5.8
Paycom
58%
Ascentis (discontinued) ranks higher in 3/4 features
Ascentis (discontinued) ranks higher in 3/4 features
Corporate goal setting
6.5
65%
43 Ratings
4.1
41%
36 Ratings
Individual goal setting
7.5
75%
53 Ratings
7.0
70%
117 Ratings
Line-of sight-visibility
7.1
71%
38 Ratings
4.6
46%
35 Ratings
Performance tracking
7.0
70%
50 Ratings
7.5
75%
123 Ratings
Performance Management

6.4
Ascentis (discontinued)
64%
7.2
Paycom
72%
Paycom ranks higher in 5/5 features
Paycom ranks higher in 5/5 features
Performance plans
6.2
62%
59 Ratings
7.1
71%
148 Ratings
Performance improvement plans
6.3
63%
50 Ratings
7.0
70%
138 Ratings
Review status tracking
6.7
67%
57 Ratings
7.2
72%
143 Ratings
Review reminders
7.0
70%
55 Ratings
7.4
74%
149 Ratings
Multiple review frequency
5.9
59%
50 Ratings
7.4
74%
132 Ratings
Succession Planning

6.0
Ascentis (discontinued)
60%
6.7
Paycom
67%
Paycom ranks higher in 3/4 features
Paycom ranks higher in 3/4 features
Create succession plans/pools
6.4
64%
21 Ratings
9.1
91%
24 Ratings
Candidate ranking
6.4
64%
21 Ratings
6.8
68%
30 Ratings
Candidate search
5.3
53%
27 Ratings
5.7
57%
33 Ratings
Candidate development
6.0
60%
23 Ratings
5.3
53%
29 Ratings
Recruiting / ATS

6.4
Ascentis (discontinued)
64%
6.4
Paycom
64%
Ascentis (discontinued) ranks higher in 4/7 features
Ascentis (discontinued) ranks higher in 4/7 features
Job Requisition Management
6.7
67%
85 Ratings
6.7
67%
132 Ratings
Company Website Posting
6.5
65%
79 Ratings
6.6
66%
132 Ratings
Publish to Social Media
6.5
65%
59 Ratings
6.1
61%
104 Ratings
Job Search Site Posting
6.5
65%
71 Ratings
6.4
64%
119 Ratings
Duplicate Candidate Prevention
6.5
65%
57 Ratings
5.9
59%
117 Ratings
Applicant Tracking
6.4
64%
83 Ratings
6.6
66%
139 Ratings
Notifications and Alerts
5.6
56%
69 Ratings
6.3
63%
142 Ratings
Attribute Ratings
- Ascentis (discontinued) is rated higher in 6 areas: Likelihood to Recommend, Usability, In-Person Training, Online Training, Implementation Rating, Product Scalability
- Paycom is rated higher in 4 areas: Likelihood to Renew, Availability, Performance, Support Rating
Likelihood to Recommend

7.6
Ascentis (discontinued)
76%
164 Ratings
7.0
Paycom
70%
269 Ratings
Likelihood to Renew

6.3
Ascentis (discontinued)
63%
12 Ratings
7.9
Paycom
79%
13 Ratings
Usability

7.5
Ascentis (discontinued)
75%
44 Ratings
6.9
Paycom
69%
17 Ratings
Availability

6.5
Ascentis (discontinued)
65%
7 Ratings
9.1
Paycom
91%
1 Rating
Performance

6.9
Ascentis (discontinued)
69%
5 Ratings
8.2
Paycom
82%
1 Rating
Support Rating

8.1
Ascentis (discontinued)
81%
252 Ratings
8.9
Paycom
89%
54 Ratings
In-Person Training

8.0
Ascentis (discontinued)
80%
1 Rating
6.4
Paycom
64%
1 Rating
Online Training

8.2
Ascentis (discontinued)
82%
4 Ratings
7.3
Paycom
73%
1 Rating
Implementation Rating

8.2
Ascentis (discontinued)
82%
8 Ratings
4.1
Paycom
41%
6 Ratings
Product Scalability

6.4
Ascentis (discontinued)
64%
4 Ratings
5.5
Paycom
55%
1 Rating
Likelihood to Recommend
Ascentis (discontinued)
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

Verified User
Paraprofessional in Corporate
Hospital & Health Care Company, 501-1000 employeesPaycom
The process of transitioning from a different payroll company to Paycom was seamless. The Project Manager and team were awesome. We knew what to expect each step along the way. In addition, the support continued until they knew we were comfortable with the process.

Verified User
Professional in Human Resources
Construction Company, 51-200 employeesPros
Ascentis (discontinued)
- Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
- Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
- User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!

Verified User
Director in Human Resources
Hospital & Health Care Company, 1001-5000 employeesPaycom
- Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
- Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
- Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
- Received thorough personal instruction/training on the use of the online software program.
Executive Assistant
Lenox Capital Group LLCVenture Capital & Private Equity, 1-10 employees
Cons
Ascentis (discontinued)
- Updating the system so it is one platform and not two.
- Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
- Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
- When something is broken, quicker turn time on fixing the issue.
- System needs updates to support AAP reporting.

Verified User
Director in Human Resources
Civil Engineering Company, 501-1000 employeesPaycom
- Would like to see more options when creating a custom report.
- Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
- On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
- It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Human Resources Manager
Temco Engineered Products, Inc.Consumer Goods, 51-200 employees
Pricing Details
Ascentis (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Paycom
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Ascentis (discontinued)
Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Human Resources Manager
San Juan Construction, Inc.Construction, 201-500 employees
Paycom
Paycom 7.9
Based on 13 answers
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Payroll Specialist
Weil Foot & AnkleHealth, Wellness and Fitness, 201-500 employees
Usability
Ascentis (discontinued)
Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.

Verified User
Director in Human Resources
Building Materials Company, 51-200 employeesPaycom
Paycom 6.9
Based on 17 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

Verified User
Manager in Human Resources
Mechanical Or Industrial Engineering Company, 51-200 employeesReliability and Availability
Ascentis (discontinued)
Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.

Verified User
Employee in Human Resources
Government Administration Company, 51-200 employeesPaycom
Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Performance
Ascentis (discontinued)
Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.

Verified User
Employee in Human Resources
Government Administration Company, 51-200 employeesPaycom
Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Support Rating
Ascentis (discontinued)
Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.

Verified User
Strategist in Marketing
Oil & Energy Company, 201-500 employeesPaycom
Paycom 8.9
Based on 54 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Business Manager
Big Eddy ClubHospitality, 11-50 employees
In-Person Training
Ascentis (discontinued)
Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
IT & Marketing Coordinator
Howry Residential ServicesMental Health Care, 201-500 employees
Paycom
Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Online Training
Ascentis (discontinued)
Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
IT & Marketing Coordinator
Howry Residential ServicesMental Health Care, 201-500 employees
Paycom
Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Implementation Rating
Ascentis (discontinued)
Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Human Resources Manager
MultiLingual Solutions, Inc.Government Administration, 201-500 employees
Paycom
Paycom 4.1
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Alternatives Considered
Ascentis (discontinued)
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.

Verified User
Manager in Human Resources
Logistics & Supply Chain Company, 201-500 employeesPaycom
Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
HR Manager
The Center for Mental HealthHospital & Health Care, 51-200 employees
Scalability
Ascentis (discontinued)
Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Human Resources Manager
N/AEntertainment, 51-200 employees
Paycom
Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Return on Investment
Ascentis (discontinued)
- HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
- Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
- Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
- Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.

Verified User
Employee in Human Resources
Mechanical Or Industrial Engineering Company, 201-500 employeesPaycom
- Incurred over $8,000 in additional fees because of a missing account number, it was corrected but took almost three months to do so[.]
- We paid to have Paycom sign up for our tax accounts only to find out they did not and we’re reporting under a wrong state ID.
- Paycom’s reporting made it easy to pull employee data[.]

Verified User
Manager in Human Resources
Hospitality Company, 201-500 employees