What users are saying about
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Top Rated
320 Ratings
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260 Ratings

Ascentis

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Top Rated
320 Ratings
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Score 7.7 out of 100

Paycom

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260 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Paycom

It is one of the most advanced hiring management platforms. I will suggest this tool for organizing the employees’ data and for controlling your budget. It will provide you a clear picture of your finance utilization and
offers good administration features. Through this application, we can easily
control the risks and lawsuits. Paycom will help you to cross-check the lawsuits and to manage the tax.
Emily Fasano | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
Paycom
7.6
Employee demographic data
Ascentis
8.0
Paycom
7.5
Employment history
Ascentis
7.9
Paycom
8.1
Job profiles and administration
Ascentis
7.7
Paycom
7.7
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
Paycom
8.0
Organizational charting
Ascentis
6.5
Paycom
7.1
Organization and location management
Ascentis
7.6
Paycom
7.1
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
Paycom
7.4

Payroll Management

Ascentis
8.3
Paycom
7.9
Pay calculation
Ascentis
8.5
Paycom
8.2
Support for external payroll vendors
Ascentis
7.7
Paycom
6.7
Off-cycle/On-Demand payment
Ascentis
8.3
Paycom
8.2
Benefit plan administration
Ascentis
7.7
Paycom
7.9
Direct deposit files
Ascentis
9.0
Paycom
8.2
Salary revision and increment management
Ascentis
8.1
Paycom
8.4
Reimbursement management
Ascentis
8.4
Paycom
7.7

Leave and Attendance Management

Ascentis
8.0
Paycom
8.3
Approval workflow
Ascentis
8.4
Paycom
8.3
Balance details
Ascentis
7.9
Paycom
8.7
Annual carry-forward and encashment
Ascentis
7.7
Paycom
7.8

Employee Self Service

Ascentis
8.2
Paycom
8.1
View and generate pay and benefit information
Ascentis
8.2
Paycom
8.8
Update personal information
Ascentis
8.6
Paycom
8.7
View company policy documentation
Ascentis
7.7
Paycom
8.2
Employee recognition
Ascentis
7.7
Paycom
6.8
View job history
Ascentis
8.6
Paycom
7.9

Asset Management

Ascentis
6.1
Paycom
5.0
Tracking of all physical assets
Ascentis
6.1
Paycom
5.0

HR Reporting

Ascentis
6.5
Paycom
6.7
Report builder
Ascentis
6.2
Paycom
7.3
Pre-built reports
Ascentis
7.0
Paycom
7.3
Ability to combine HR data with external data
Ascentis
6.4
Paycom
5.5

Onboarding

Ascentis
6.6
Paycom
7.5
New hire portal
Ascentis
6.8
Paycom
8.1
Manager tracking tools
Ascentis
6.4
Paycom
6.9

Performance and Goals

Ascentis
7.1
Paycom
5.8
Corporate goal setting
Ascentis
6.6
Paycom
4.2
Individual goal setting
Ascentis
7.4
Paycom
7.1
Line-of sight-visibility
Ascentis
7.3
Paycom
4.2
Performance tracking
Ascentis
6.9
Paycom
7.8

Performance Management

Ascentis
6.6
Paycom
7.8
Performance plans
Ascentis
6.6
Paycom
7.5
Performance improvement plans
Ascentis
6.7
Paycom
7.6
Review status tracking
Ascentis
7.1
Paycom
7.8
Review reminders
Ascentis
6.9
Paycom
8.2
Multiple review frequency
Ascentis
5.7
Paycom
7.9

Succession Planning

Ascentis
6.3
Paycom
7.0
Create succession plans/pools
Ascentis
6.3
Paycom
9.2
Candidate ranking
Ascentis
6.5
Paycom
7.0
Candidate search
Ascentis
6.1
Paycom
6.2
Candidate development
Ascentis
6.4
Paycom
5.7

Recruiting / ATS

Ascentis
6.7
Paycom
7.1
Job Requisition Management
Ascentis
7.0
Paycom
7.3
Company Website Posting
Ascentis
7.0
Paycom
7.6
Publish to Social Media
Ascentis
6.9
Paycom
6.7
Job Search Site Posting
Ascentis
6.6
Paycom
6.9
Duplicate Candidate Prevention
Ascentis
6.7
Paycom
6.5
Applicant Tracking
Ascentis
6.5
Paycom
7.1
Notifications and Alerts
Ascentis
5.8
Paycom
7.5

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Paycom

  • Paycom's Pay data grid and payroll processing features streamline the payroll process.
  • Timekeeping is very versatile. We are in California and have a lot of timekeeping laws that must be managed. With Paycom, we have the ability to use various clocking types(web, hardware, etc.) They keep us in compliance with the meal period penalty issues as well.
  • File feeding employee information to our benefits carriers has been a huge help and timesaver.
Anonymous | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Paycom

  • Our company code is 0UF14 with the first digit being a zero. I had to reset many of employees' access due to this. Seems silly but when we were all new to the system I spent a lot of time dealing with this.
  • The COVID issues and our specialist working from home did not always give me the fastest answers to any questions that came up. They would have to create a ticket for research if they did not have the answer themselves.
  • This is a pricey system, but you do get what you pay for.
Diana Pigg | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Paycom

Paycom 9.0
Based on 7 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 8.3
Based on 14 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Paycom

Paycom 7.4
Based on 46 answers
I was asked by the client and very willing to assist. Paycom and its people have been wonderful as a vendor to us. We are very thankful to have the ability to use their system. Paycom will be our payroll vendor now and into the distant future as we do not see any way another vendor could replace them.
Scott Smith | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Paycom

Paycom 6.2
Based on 5 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Paycom

I had the best experience with Paycom particularly due to the ease of use but I would be [happier] if we get more [customization] based on the level in the organization so that unnecessary or not frequently use data is kept separate from the useful one which we need on daily basis.
Raveena Thakur | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Paycom

  • Management of complex payroll procedures reduces the cognitive load and back-forth required
  • The initial downtown in setting up the system, coupled with the lack of a free trial meant that it was an initial tough sell
  • Ease of time tracking and resource management for part-time research assistants reduced admin overhead and extra work
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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