What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1148 Ratings
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Top Rated
226 Ratings

Confluence

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Top Rated
1148 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Bloomfire

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Top Rated
226 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Bloomfire

Bloomfire is well suited to our 500 employee company, it keeps us connected without being overwhelming as the quantity of the messages sent daily is not overwhelming. Bloomfire is well suited for quick snips of information and questions. I don't think group training would do well unless the video quality was improved.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Bloomfire
Task Management
Confluence
7.9
Bloomfire
Gantt Charts
Confluence
7.9
Bloomfire
Scheduling
Confluence
7.2
Bloomfire
Workflow Automation
Confluence
7.9
Bloomfire
Mobile Access
Confluence
7.2
Bloomfire
Search
Confluence
7.8
Bloomfire
Visual planning tools
Confluence
7.8
Bloomfire

Communication

Confluence
8.0
Bloomfire
Chat
Confluence
6.4
Bloomfire
Notifications
Confluence
8.8
Bloomfire
Discussions
Confluence
8.0
Bloomfire
Surveys
Confluence
7.0
Bloomfire
Internal knowledgebase
Confluence
8.9
Bloomfire
Integrates with GoToMeeting
Confluence
6.0
Bloomfire
Integrates with Gmail and Google Hangouts
Confluence
9.3
Bloomfire
Integrates with Outlook
Confluence
9.6
Bloomfire

File Sharing & Management

Confluence
8.1
Bloomfire
Versioning
Confluence
8.7
Bloomfire
Video files
Confluence
7.6
Bloomfire
Audio files
Confluence
7.7
Bloomfire
Document collaboration
Confluence
8.6
Bloomfire
Access control
Confluence
8.7
Bloomfire
Advanced security features
Confluence
8.3
Bloomfire
Integrates with Google Drive
Confluence
7.8
Bloomfire
Device sync
Confluence
7.4
Bloomfire

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Bloomfire

  • It's a Saas based product. That makes the maintenance easier.
  • It has a very user friendly interface which makes its usage simpler.
  • It provides great search functionality, ability to share, bookmark and all key features you would expect from a knowledge management tool.
  • It provides good analytics on various metrics.
Anonymous | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Bloomfire

  • Customizing the site to our brand required coding.
  • Possibly optimizing the search -- we find users getting too many results.
  • Configuring automatic curation so authors are notified of stale content.
  • Content bulk change -- this would be helpful when a link changes or a product is updated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Bloomfire

Bloomfire 8.5
Based on 4 answers
Most likely we will renew, our team needs a refresher on possible opportunities to advance our usage and learning of opportunities to move this answer to a 10, can't live without it.
Marci Kleinsasser, CFE | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Bloomfire

Bloomfire 8.9
Based on 14 answers
Bloomfire is an easy-to-use platform for posting information and asking questions of my peers. It also has a user-friendly search capability. Yet like any other CMS, the secret to success rests in such items as the ability to use metadata to tag content or posts, and Bloomfire provides a wide range of options to make posting content and subsequently searching for it.
Paul Scianna | TrustRadius Reviewer

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Bloomfire

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.8
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Bloomfire

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Bloomfire

Bloomfire 8.5
Based on 15 answers
I have not needed to pose questions to the support team yet, as it is a very simple piece of software to use, however, its help documents and the bot ready to answer questions let me know I am in good hands. The help center could load a little quicker, but that's my only complaint.
Ruben David | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Bloomfire

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Bloomfire

I have used Guru in the past. I believe that Bloomfire has a greater advantage because number one it is user friendly. Someone who is not so tech savvy would actually find it very easy to use Bloomfire. Also another advantage it has over Guru is the ability to react to post and articles.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Bloomfire

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Bloomfire

  • It improves company accuracy on how we conduct our business with standards and procedures. If this, then that instructions are just a search away. We have to be telling the millions of customers that we have the same information and Bloomfire increases that.
  • Increase sales by having information readily available so that we don't have to get back to customers and potentially lose out on sales because the customer went elsewhere and found something somewhere else where they could get their questions answered.
  • No negative impact in my mind.
John Angove | TrustRadius Reviewer

Screenshots

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Bloomfire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$25

Bloomfire Editions & Modules

Edition
Basic$25.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Bloomfire
9.5

Likelihood to Renew

Confluence
9.5
Bloomfire
8.5

Usability

Confluence
8.5
Bloomfire
8.9

Reliability and Availability

Confluence
9.0
Bloomfire

Performance

Confluence
8.8
Bloomfire

Support Rating

Confluence
8.3
Bloomfire
8.5

Implementation Rating

Confluence
8.0
Bloomfire

Scalability

Confluence
8.0
Bloomfire

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