What users are saying about
20 Ratings
20 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Bloomfire

Bloomfire has been terrific for housing and surfacing things like case studies, test results, forms (like expense reports), regularly updated documentation, brand and style guides, and more. The only place we've experienced frustration is when the documentation is highly technical, but Bloomfire links out to external sources well and is easy to navigate. So we've used it to create context around the technical documentation and then linked to the original sources or the person in the company who is the expert on that documentation.
Jess Hutton | TrustRadius Reviewer

Pros

Bloomfire

  • The search feature is second to none. This was one of the primary reasons we went with BF. The categorization and tagging increases the ability to find documents quickly and accurately among the vast amount of information we have accessible.
  • The way BF handles the multiple file types and displays them beautifully for our customers and support staff is excellent. The ability to download and/or send links directly to this content is invaluable. No more storing it locally or having out of date documents circulating in the company. Everything is kept current on BF and all employees know this is their first stop when searching for a particular subject.
  • The mobile app is fantastic for providing all the same features of the browser version so our people can always have it at the ready.
Ralph Vanore | TrustRadius Reviewer

Cons

Bloomfire

  • Sometimes the search is too deep for users and displays too much. Showing the most used of viewed documents would be better.
  • The editor can hang up sometimes and you think you saved but didn't.
  • User management can be awkward sometimes, you remove a user and they are still active.
Paul Leininger | TrustRadius Reviewer

Likelihood to Renew

Bloomfire

Bloomfire 5.5
Based on 2 answers
I am with a different employer now days where training is not part of my job description. If I ever found myself doing E-Learning again, Bloomfire would be the first interface I would recommend.
Nathan Hone | TrustRadius Reviewer

Usability

Bloomfire

Bloomfire 6.0
Based on 1 answer
Post and search are easy, but general organization is non-intuitive
Anonymous | TrustRadius Reviewer

Support Rating

Bloomfire

Bloomfire 9.1
Based on 1 answer
Almost all the time I request for improvements, they talk to me and work on that.
Mariana Lemus | TrustRadius Reviewer

Alternatives Considered

Bloomfire

Bloomfire was selected before I was hired & we are now moving to Higher Logic. I believe they thought we would need it as a knowledge base which it is good for vs. a true online community. I have learned that it is missing the "community" feel and that is why we are changing vendors.
Anonymous | TrustRadius Reviewer

Return on Investment

Bloomfire

  • Time. Bloomfire has reduced repetitive questions by 70% or more.
  • Engagement. Many employees work as a single individual. Companies have gatherings and meetings to not only share information but to engage its workforce. Bloomfire, as a social knowledge base, allows for engagement - community - each-and-every day.
Mark Kaye | TrustRadius Reviewer

Pricing Details

Bloomfire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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