Likelihood to Recommend
Bloomfire has been terrific for housing and surfacing things like case studies, test results, forms (like expense reports), regularly updated documentation, brand and style guides, and more. The only place we've experienced frustration is when the documentation is highly technical, but Bloomfire links out to external sources well and is easy to navigate. So we've used it to create context around the technical documentation and then linked to the original sources or the person in the company who is the expert on that documentation.
- The search feature is second to none. This was one of the primary reasons we went with BF. The categorization and tagging increases the ability to find documents quickly and accurately among the vast amount of information we have accessible.
- The way BF handles the multiple file types and displays them beautifully for our customers and support staff is excellent. The ability to download and/or send links directly to this content is invaluable. No more storing it locally or having out of date documents circulating in the company. Everything is kept current on BF and all employees know this is their first stop when searching for a particular subject.
- The mobile app is fantastic for providing all the same features of the browser version so our people can always have it at the ready.
- Sometimes the search is too deep for users and displays too much. Showing the most used of viewed documents would be better.
- The editor can hang up sometimes and you think you saved but didn't.
- User management can be awkward sometimes, you remove a user and they are still active.
Likelihood to Renew
Based on 2 answers
I am with a different employer now days where training is not part of my job description. If I ever found myself doing E-Learning again, Bloomfire would be the first interface I would recommend.
Based on 1 answer
Post and search are easy, but general organization is non-intuitive
Consultant in Professional ServicesCivic & Social Organization Company, 501-1000 employees
Based on 1 answer
Bloomfire was selected before I was hired & we are now moving to Higher Logic. I believe they thought we would need it as a knowledge base which it is good for vs. a true online community. I have learned that it is missing the "community" feel and that is why we are changing vendors.
Employee in OtherComputer Software Company, 51-200 employees
Return on Investment
- Time. Bloomfire has reduced repetitive questions by 70% or more.
- Engagement. Many employees work as a single individual. Companies have gatherings and meetings to not only share information but to engage its workforce. Bloomfire, as a social knowledge base, allows for engagement - community - each-and-every day.
Premium Consulting/Integration Services
Entry-level set up fee?