Confluence vs Slack | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 1434 reviews and ratings

Score 9 out of 10

Based on 5251 reviews and ratings

Feature Rating Comparison

Confluence

Slack

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Confluence

Slack

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Confluence

Slack

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

QUICK How-to Guides that can be generated and share instantly
One can subscribe to the pages and spaces and receive updates in the feed on their home page
Automatic Email notifications of new updates in the Confluence area
The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

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Software Integration Tester

WirecardFinancial Services, 501-1000 employees

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Slack Channels for different groups of individuals for different initiatives.
It is very easy to sign up for and use as a tool - Intuitive.
The "Threads" feature is very helpful in NOT missing out any replies
Ability to Save convos that you might want to return to is very helpful
Screensharing with zero overhead
Connectivity with external vendors over slack

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Verified User

Employee in Information Technology

Financial Services Company, 501-1000 employees

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Cons

Some of the components can be a little clunky to use and configure on pages.
I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.

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Verified User

C-Level Executive in Information Technology

Computer Software Company, 11-50 employees

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Searching can be improved - right now it's ungrouped. Have to do a more detailed search, which will then narrow the results.. Grouping allow look ahead to see if the results are relevant. e.g. by DMs, channels.
Notifications dont work in sync at times for mobile and desktop. Also not working in sync when switching over to mobile once away from desktop. Not consistent there.

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Engineer

IronNet CyberSecurityComputer Software, 201-500 employees

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Likelihood to Renew

Confluence 9.7

Based on 19 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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Slack 9.3

Based on 14 answers

Slack works incredibly well and allows our whole remote-first company to work together from all around the World. The flexibility, ease of use and scalability of the solution means that we can continue to grow and make use of the team with a minimum of effort. I can see no obvious reasons why we would migrate to a different tool other than perhaps cost, but whatever savings would disappear in migration/setup time and the initial productivity loss.

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Verified User

Contributor in Product Management

Computer Software Company, 1001-5000 employees

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Usability

Confluence 8.3

Based on 12 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

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Slack 8.7

Based on 26 answers

Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).

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Developer

By the Book, Inc (Software For Churches/NonProfits)Religious Institutions, 1-10 employees

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Reliability and Availability

Confluence 9.0

Based on 5 answers

I do not recall having outages or applications error so far, very reliable and available.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

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No score

No answers yet

No answers on this topic

Performance

Confluence 8.1

Based on 9 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Confluence 7.1

Based on 45 answers

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Slack 7.9

Based on 124 answers

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

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Verified User

Contributor in Other

Food & Beverages Company, 201-500 employees

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Implementation Rating

Confluence 8.3

Based on 6 answers

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

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Chief Innovation Officer

Versatile CreditFinancial Services, 11-50 employees

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Slack 10.0

Based on 4 answers

It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.

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Verified User

Director in Sales

Internet Company, 51-200 employees

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Alternatives Considered

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.

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Benoît Desroches

Senior Web Team Lead

AlithyaComputer Games, 10,001+ employees

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In comparison to WhatsApp Business, Slack is a better option. One reason could be that I work in a software development organization rather than a manufacturing or sales one. Slack's interface is more user-friendly than Discord's. Microsoft Teams has more integration options and features to keep all communications organized. We can share many types of data in various ways, not just text. It simplifies data management and allows users to personalize the app. It also facilitates and streamlines collaboration.

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Mst Rahima Khatun

Marketing Product Management

ClopsmithInformation Technology & Services, 11-50 employees

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Scalability

Confluence 8.0

Based on 2 answers

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.

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Manager, Information Technology

Engineering InnovationIndustrial Automation, 51-200 employees

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It brought improvements in the general communication of all my employees. Our company is medium-sized, and Slack allowed all sectors to have a much more complete interaction and can generate more constant planning.
During the COVID-19 problems, Slack was a piece of software that helped us stay connected as an online work team, without having to go to our work office.
The administration and planning of all areas of my company improved significantly.

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Jessica Alvarez

Founder

GAL Real EstateReal Estate, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$10 per month

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month
none

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$8 Per User Per Month

Slack Editions & Modules

Edition

Standard	$8.00¹
Plus	$15.00¹

Per User Per Month

Additional Pricing Details

—

Rating Summary

Confluence

Slack

Confluence

Slack

Confluence

Slack

Confluence

Slack

Confluence

Slack

Confluence

Slack

Confluence

Slack

Confluence

Slack

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