Atlassian Confluence vs. Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
Score 8.1 out of 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$10
per month
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$8
Per User Per Month
Pricing
Atlassian ConfluenceSlack
Editions & Modules
Free
$0
Free for 10 Users
Standard
$5
Per User Per Month
Premium
$10
Per User Per Month
Server
$10
10 Users - Perpetual License
Server
$2,700
25 Users - Perpetual License
Server
$5,300
50 Users - Perpetual License
Server
10,200.00
100 Users - Perpetual License
Data Center
15,000.00
500 Users - Annually
Server
19,800.00
250 Users - Perpetual License
Server
30,000.00
500 Users - Perpetual License
Data Center
30,000.00
1,000 Users - Annually
Server
45,000.00
2,000 Users - Perpetual License
Data Center
52,000.00
2,000 Users - Annually
Data Center
79,200.00
3,000 Users - Annually
Server
90,000.00
10,000 Users - Perpetual License
Data Center
105,600.00
4,000 Users - Annually
Data Center
132,000.00
5,000 Users - Annually
Data Center
143,000.00
10,000 Users - Annually
Server
150,000.00
10,001+ Users - Perpetual License
Data Center
154,000.00
15,000 Users - Annually
Data Center
165,000.00
20,000 Users - Annually
Data Center
176,000.00
25,000 Users - Annually
Data Center
187,000.00
30,000 Users - Annually
Data Center
198,000.00
35,000 Users - Annually
Data Center
209,000.00
40,000 Users - Annually
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
Standard
$8.00
Per User Per Month
Plus
$15.00
Per User Per Month
Offerings
Pricing Offerings
ConfluenceSlack
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Atlassian ConfluenceSlack
Considered Both Products
Confluence
Chose Atlassian Confluence
Atlassian Confluence is more intuitive than MS SharePoint, however, SharePoint has some reach features because of the MS integration with its tools stack.
Chose Atlassian Confluence
Confluence smashes competitors out of the ballpark. There is no compromise for quality and great product design with Atlassian
Chose Atlassian Confluence
Atlassian Confluence is better than all Google Drive, Dropbox as we can just store files in them without specific versioning, but with Atlassian Confluence file is stored in versions.
It is easily integrated with other softwares like Jira so one can keep track on all the …
Chose Atlassian Confluence
It's quite famous and consistency and alignment are what we're after with using Confluence and all of Atlassian's products. This has helped us to be more transparent with out product and development teams as well.
Chose Atlassian Confluence
There are complementary and we are in fact using both of them in out organisation. We are using Google Drive for advanced real-time cooperation when creating documents, since Google Drive can handle this in a more streamlined and easier way than Confluence. Still, Confluence …
Chose Atlassian Confluence
I think the only comparable product is Google docs. Google docs is a much simpler product, however, it doesn't have all of the features that confluence has. I think if confluence improved their UI to make it a little better, it can really improve.
Chose Atlassian Confluence
I have used other tools that allow for documentation and housing of other business-related documents but none that I used had the same integration or general ability to add and edit information. I am also a general user so I don't know how easy/difficult the backend is, but …
Chose Atlassian Confluence
This is the first time I've used a software to track projects.
Chose Atlassian Confluence
To keep the user stories together, we used the Microsoft Office tools. It took a lot of time to search for the relevant stories, so we moved to Atlassian Confluence which is now saving a lot of time.
Chose Atlassian Confluence
SharePoint is great, I use it and I love it. Confluence is a lot like SharePoint with a more modern look and a fancy suit. If you have the skills for implementation, it is great and developers will enjoy it more.
Chose Atlassian Confluence
Although similar in the way in which they can be used, Atlassian provides great archival and search features, as well as editing capabilities that set it apart. Security through 2-step verification is an important feature often overlooked, being tested now in beta. Overall it …
Chose Atlassian Confluence
With this tool, everyone is in the same place. You and your teams will have the information that is usually lost in email inboxes as well as shared network drives. Data become much easier to find, use, and update with Atlassian Confluence.
Chose Atlassian Confluence
For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into …
Chose Atlassian Confluence
The Knowledge Base was something we created. We found Confluence to be a superior tool. The fact that Atlassian is constantly working to make it better continues to be a bonus.
Chose Atlassian Confluence
We really only use Confluence because we use JIRA and Hipchat and it seemed to work well within the suite of Atlassian products. I would personally prefer a custom made internal website for our organization plus the integration of google docs/hangouts (or the use of something …
Chose Atlassian Confluence
So much better, in many ways. You can use it for many differents options. Trello is more just a scrum board, but Confluence is for the whole communication process. It's super organized and very trackable. It has helped the tech team to be very connected! They love it, and we …
Chose Atlassian Confluence
Confluence is much easier to use, it's philosophy is more modern because of social, and it's a by far lower investment (better value for money).
Slack
Chose Slack
I would say slack outperforms Microsoft Teams in many areas. The big one would be ease of use and user interface. I strongly prefer Slack's interface and the ease to switch between conversations and calls very quickly. Slack also seems to run a lot better on Mac computers, …
Chose Slack
Cliq is essentially a clone of Slack, but it integrated into the Zoho CRM. If your organization is already a Zoho user, and you are looking to deploy a chat service, Cliq is a better choice. If you aren't already using Zoho, then Slack is more widely used in the industry. …
Chose Slack
Easy to setup and use compared to other similar products.

Screen sharing makes the discussions a lot more effective.
Chose Slack
Slack is more user-friendly than Microsoft Teams, at least in my opinion. Microsoft Teams integrates natively with Office 365 tools. Microsoft Teams has a limit of five users on paid plans unless you buy more licenses, whereas Slack allows unlimited external collaboration with …
Chose Slack
We used Spark Instant Messenger before and Slack blew them out the water with a wealth of features we hadn't used before. We didn't need to be on the VPN to communicate and we could do video calls and make our own groups. Everything was better with Slack, as it kind of merges …
Chose Slack
We felt Slack [had] more community friendly tools to share thoughts and an individual view to achieve better and bigger goals. It is also easier to browse and search compared to our previous HipChat tools. It encourages more IT people to get involved in ongoing discussions.
Chose Slack
Having had to use Skype/Lync in a former life as a Fortune 100 contractor, I can say that Slack's ease-of-use, customizability, and solid integrations with online tools puts it far ahead. It's nice to not be beholden to the Microsoft Stack for every little thing, as well. …
Chose Slack
Slack blows Skype out of the water. It is a new, quicker and more efficient instant messaging tool. The capabilities are continuously being updated and can be configured to protect your organization. Slack emojis bring color to your messages and help you feel closer to the …
Chose Slack
Slack is a bit more simplistic than the other pieces of software, but creates more meaningful conversations. The other programs create more of a forum based platform, than a social network like Slack. Slack encourages everyone to get involved with the conversation as opposed to …
Chose Slack
Slack is definitely the marketplace leader for chat / digital communication. Overall Slack has done a very good job of making communication and collaboration easy and non-disruptive. The biggest feature that sets Slack apart from the other tools is the clean interface and …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Atlassian ConfluenceSlack
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.5
107 Ratings
Slack
8.0
294 Ratings
Task Management7.785 Ratings7.8176 Ratings
Gantt Charts7.912 Ratings7.462 Ratings
Scheduling7.221 Ratings7.7137 Ratings
Workflow Automation7.956 Ratings8.1146 Ratings
Mobile Access6.781 Ratings9.3281 Ratings
Search8.0105 Ratings8.5281 Ratings
Visual planning tools7.484 Ratings7.599 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
8.0
107 Ratings
Slack
8.4
304 Ratings
Chat6.415 Ratings9.7304 Ratings
Notifications8.4105 Ratings9.0301 Ratings
Discussions8.199 Ratings9.3295 Ratings
Surveys7.015 Ratings7.9173 Ratings
Internal knowledgebase9.299 Ratings7.5178 Ratings
Integrates with GoToMeeting6.03 Ratings7.898 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings8.5164 Ratings
Integrates with Outlook9.610 Ratings7.9112 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
8.2
107 Ratings
Slack
8.6
285 Ratings
Versioning8.191 Ratings8.5122 Ratings
Video files7.668 Ratings8.6245 Ratings
Audio files8.062 Ratings8.7240 Ratings
Document collaboration8.5102 Ratings8.5198 Ratings
Access control8.8100 Ratings8.4178 Ratings
Advanced security features8.276 Ratings8.4151 Ratings
Integrates with Google Drive8.148 Ratings8.7192 Ratings
Device sync7.948 Ratings8.7189 Ratings
User Ratings
Atlassian ConfluenceSlack
Likelihood to Recommend
8.4
(124 ratings)
9.2
(304 ratings)
Likelihood to Renew
9.8
(19 ratings)
9.0
(16 ratings)
Usability
8.2
(12 ratings)
9.4
(28 ratings)
Availability
9.0
(5 ratings)
-
(0 ratings)
Performance
8.0
(9 ratings)
-
(0 ratings)
Support Rating
5.9
(45 ratings)
7.5
(120 ratings)
Implementation Rating
8.6
(6 ratings)
10.0
(4 ratings)
Configurability
6.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(4 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Atlassian ConfluenceSlack
Likelihood to Recommend
Atlassian
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review
Salesforce
Good for real-time or near real-time conversation for time-sensitive discussions. When implemented by the whole organization, it becomes a highly effective group/team chat device with very smart integrations with a variety of tools. Not too good for any extensive discussions that need to be preserved and maintained for a longer period of time. Because of its chat-like nature, finding an older thread or/and reference files embedded in it can be challenging. For those tasks, a more static, forum-like tools might be more applicable.
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Pros
Atlassian
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review
Salesforce
  • Schedule messages --> In order to promote work-life balance, we can schedule messages such that they reach the recipient's inbox during the office hours
  • Entire conversation --> A new joiner to a channel has access to all the previous conversation, making it easy for Knowledge Transfer
  • Snooze notification option --> This is really helpful so that individuals don't get disturbed during the off-time or when they are in meetings/doing some important work
Read full review
Cons
Atlassian
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review
Salesforce
  • I'd like to see further ways to organize my chats. Right now, it's very linear. Maybe folders inside folders.
  • Being able to transfer any videos recorded in Slack between slack conversations without downloading and uploading. Aka, a Slack link for the video (like loom).
  • A cheat sheet of available commands (like starting a zoom chat) --I'd love to know what all my company has enabled.
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Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
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Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
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Usability
Atlassian
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
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Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
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Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
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Salesforce
No answers on this topic
Performance
Atlassian
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
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Salesforce
No answers on this topic
Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
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Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Atlassian
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.
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Salesforce
It depends on the company size, if the company is small its better to use other messengers which are more lean and simple, slack in my opinion is very useful once you can use all of it's benefits as an integration with the other services which are very strong, we have integration with Google, Automation, our internal services as Okta
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Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
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Salesforce
No answers on this topic
Return on Investment
Atlassian
  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
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Salesforce
  • It has saved us a lot of time that would have been spent sending emails back and forth.
  • Search option adds accountability to our team conversations.
  • Integrations with Google Drive and Gmail are another great time saver.
  • Sharing files allows us to collaborate faster and better.
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