BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
$45
per month
Emburse Chrome River
Score 7.6 out of 10
N/A
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
N/A
Pricing
AvidXchange
BILL
Emburse Chrome River
Editions & Modules
AvidXchange
5,000
per license
Essentials
$45
per user/per month
Team
$55
per user/per month
Corporate
$79
per user/per month
Enterprise
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
AvidXchange
BILL
Emburse Chrome River
Free Trial
No
Yes
No
Free/Freemium Version
No
No
No
Premium Consulting/Integration Services
No
No
No
Entry-level Setup Fee
No setup fee
No setup fee
No setup fee
Additional Details
—
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We offer three cost-effective, subscription-based pricing models:
A transaction-based model, priced according to expense report volume
A submitter-based model, priced according to an average number of monthly submitters
An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount
Feel free to contact us to discuss the best one for your organization.
More Pricing Information
Community Pulse
AvidXchange
BILL
Emburse Chrome River
Considered Multiple Products
AvidXchange
No answer on this topic
BILL
Verified User
Technician
Chose BILL
Bill does not stack well against it competitors. I believe Sage Intacct Accounts Payable or Purchasing Module would be a lot better used for all Accounts Payable needs. I also believe AvidXchange and Concur would come into a close second due to the fact that the publishers …
Bill.com's strongest characteristic is that it integrates seamlessly with our GL system. Of the systems that I have used, Bill.com has required the least amount of mental energy ensuring that everything is being processed correctly and that all payments/transactions integrate …
AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
[Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
[Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
The log enhancement follow-up procedure could use some work.
Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
AvidXchange is very easy to use and the customer service is always there is you need help or more training. New employees even comment on how easy it is to pickup the program.
Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
1. Automation & Workflow Efficiency.2. Integration Capabilities with other softwaresWe needed a centralized, automated, and scalable solution for managing both payables and receivables. The strong integration with our existing accounting software was a key factor.The platform gave us better visibility and control over cash flow and approval processes.
It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."
