BambooHR vs. JazzHR

BambooHR is well-suited for small organizations with less than 100 employees (like most churches, local businesses, etc.). An HR Director can easily customize the platform to suit both the organization's and the employees' needs. On the other hand, BambooHR seems less adept at serving large organizations (those with more than 100 employees).

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Since it allows you to tag candidates based on their level of talent or potential utility to the company, it is best used to identify the best prospects in large operations, such as multi-franchise oriented businesses that cover all kinds of sales. It can be used to make periodic assessments of the level of employee growth in certain departments, and based on the results let us know if certain employees would do better working in another type of area, so that the overall work operations are more uniform. JazzHR could excel in departments that use a high level of reporting, as its administrative tools provide high content reports with statistics on the performance of each employee or candidate at different levels.

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• Onboarding/Offboarding. This is where they really shine. The organization of the entire process—assigning tasks, responsibilities, deadlines—is all on a single platform. The time savings are incredible. I personally value the opportunity it gives new employees to connect with the company before their first day. Seeing them arrive with a large percentage of their tasks already completed is a huge plus.
• Their APIs. For us, they're incredibly important. And to this day, we haven't had a single failure. We use access levels configured in detail for creating API keys, and we haven't had any data breaches or incidents. For a technology company like ours, this is invaluable.
• Employee experience. When almost no employees call us to ask how to do something in BambooHR, it's a sign that the system's usability is excellent. The interface is intuitive, and everything is just a few clicks away. We value this highly because it saves time for us as platform administrators and for employees who don't have to spend time deciphering an HR platform.
• Onboarding / Offboarding. Aquí realmente se lucen. La organización de todo el proceso, designando tareas, responsables, fechas de cumplimiento, todo en una sola plataforma. El ahorro de tiempo es brutal. Personalmente valoro muchísimo la posibilidad que les da a los nuevos empleados de entrar en contacto antes del día de inicio de su contrato. Verlos llegar a la empresa con un gran porcentaje de las tareas ya avanzadas, es un plus.
• Sus APIs. Para nosotros, es importantísimo. Y a día de hoy, no hemos tenido ningún fallo. Utilizamos niveles de acceso configurados al detalle para la creación de API keys, y no hemos tenido fuga de datos ni incidentes. Para una empresa de Tecnología como la nuestra, esto es oro.
• Experiencia del empleado. Cuando casi ningún empleado nos llama para preguntarnos cómo se hace algo en BambooHR, es señal de que la usabilidad del sistema está correcta. LA interfaz es intuitiva y todo se encuentra a la vuelta de tres clicks. Esto lo valoramos mucho, porque nos ahorra tiempo a nosotros como administradores de la plataforma, y a los empleados que no tienen que ocupar tiempo en descifrar una plataforma de RR.HH.

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• Customizable fields for the applicant/candidate process.
• Easily tag managers on comments for candidates.
• Send emails to candidates easily through the system.
• Easy to see duplicate candidates and delete or merge their files.
• Can assign stars to candidates and managers can vote on a candidate through the system.
• Can set up Questionnaires to help screen candidates.

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• The UI could be improved; there are some spinners/loaders that just look off.
• It should be easier to find the performance-related views. For us, those are very important; however, navigating to them requires going through at least 3 pages.
• It would be nice to have a dark mode, for people working all day behind a screen it helps not having a bright background color.

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• The integration of the other systems such as Payroll, HR systems and operations are not easy to set and not all systems are compatible.
• Should improve compatibility with Microsoft Teams
• Some processes require more steps and become more tedious than in other solutions

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There's nothing wrong with this platform. I would recommend it to any business starting with more than 10 employees. I will continue to use the program for as long as I need to, hoping they continue being tremendous and finding other ways to incorporate more technology.

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It worked well for the majority of our needs and is still in use even though I've left the company. The Resumator was an interim solution until we found a system that integrated with all our other internal systems. However, we ended up staying with it because of ease of use

Because I can tell it's super good and intuitive platform, but it has some improvements to do that would facilitate and speed the HR managers tasks - like I would like to be able to upload the same document for all the employees at once, for example. They have to find a way to control processes simultaneously

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It's not a 10 due to the eTemplates. If those were less time-consuming to set up and if some common forms were available to select from already set up, then I would give it a 10.

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Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.

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I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.

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Through their help center, FAQs, and live customer service agents, I've always received prompt, accurate, and helpful guidance when I reach out with questions. Their live-agent customer service hours cover a good portion of the day, and I get the help I need whenever I need it.

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Each person I've spoken to have been helpful, positive and encouraging. Once you begin using JazzHR, they have intervals in which they reach out to you to see how you're doing or if you have any questions. When you're setting up, they review what you've done and offer praise as well as suggestions on how to make it work better for you. They offer webinars and online training videos to walk you through every process.

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I didn't have in-person training besides teaching my managers how to use the program. However, I couldn't omit this question (maybe a system glitch).

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Overall this training was great and our implementation specialist was wonderful and very helpful. We felt really prepared once our training was completed, But we could get additional help immediately even when we were live. The continuation Support heros after implementation are wonderful and you can always get a LIVE person each time you call into their office.

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We implemented bambooHR in Fall, 2023 then implemented Payroll 1/1/24. A vital piece of information was not known or missed in that we are exempt from State Unemployment Tax and have a Reimbursement Set-up, so bambooHR did not send Payroll Reports to the State. Those reports need to be sent regardless if we are exempt or not.

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A solutions consultant walked me through each step. It was easy. As I progressed in setting things up, their support contacted me to set a time to walk through any possible issues and make suggestions on a better way to set it up. At any time, if I had a question, they were available and there are also training documents and videos available.

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Bamboo HR's user interface is better than the alternative products listed above. It is easier to scroll through tabs and navigate different sections and reports. You do not need to train your team members to use Bamboo HR. This saves time on training. The user interface of other products listed above is not as simple and clean as Bamboo HR.

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Both Greenhouse and Lever at least seemed to have great products and great teams; they simply weren't worth 2-5X the cost for us. Now, let's be clear - a platform that helps you hire the best people is a certainly worth 2-5X (or perhaps 10X) the cost. However, for most small and medium businesses, the three platforms are very similar. Once you have ~100s of different positions or ~100,000 applicants, then a more advanced ATS could be worth the cost. For us, Jazz is excellent. We have about 8 types of roles and 250 employees, and we see the Jazz system working very well for us even as we grow to 1,000+ employees.

Since my organization has dropped with employees, I always find ways to reduce costs. I thought there would be a cheaper option, but I was glad that my package included a lot for the price, and downgrading would cost more. The rep could have let me downgraded and taken me to a higher package. I am thankful that didn't happen.

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There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.

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VERY professional!

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• We used to pay an outside firm to handle these things. We paid about the same per month as we do for BambooHR® and they would answer HR questions when we needed them to.
• Onboarding goes a lot smoother and it's easy to collect esignatures.
• Time off has become much more visible across the organization and managers can see their own team's requests and the requests of others to better plan our schedule.

• This cuts down immensely on staff time needed in the total recruiting process. Has probably saved at least 1/2 person.
• Trees are being saved since we don't have to print as much! :)
• Consistency is so important in the HR field. Jazz HR makes this easy.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info