What users are saying about
1187 Ratings
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Top Rated
983 Ratings
1187 Ratings
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Score 8.3 out of 100

Webex App

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Top Rated
983 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Webex App ranks higher in 1 feature set: Project Management

Project Management

7.8

Basecamp

78%
8.2

Webex App

82%
Basecamp ranks higher in 10/16 features

Task Management

8.4
84%
115 Ratings
8.3
83%
197 Ratings

Resource Management

7.9
79%
96 Ratings
N/A
0 Ratings

Gantt Charts

7.2
72%
39 Ratings
7.7
77%
112 Ratings

Scheduling

8.0
80%
92 Ratings
8.7
87%
290 Ratings

Workflow Automation

6.7
67%
67 Ratings
7.9
79%
154 Ratings

Team Collaboration

8.6
86%
115 Ratings
N/A
0 Ratings

Support for Agile Methodology

7.6
76%
48 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

7.8
78%
44 Ratings
N/A
0 Ratings

Document Management

7.8
78%
108 Ratings
N/A
0 Ratings

Email integration

8.0
80%
95 Ratings
N/A
0 Ratings

Mobile Access

8.5
85%
94 Ratings
8.9
89%
325 Ratings

Timesheet Tracking

7.3
73%
43 Ratings
N/A
0 Ratings

Change request and Case Management

7.3
73%
54 Ratings
N/A
0 Ratings

Budget and Expense Management

7.6
76%
39 Ratings
N/A
0 Ratings

Search

N/A
0 Ratings
8.0
80%
262 Ratings

Visual planning tools

N/A
0 Ratings
8.2
82%
177 Ratings

Professional Services Automation

7.7

Basecamp

77%

Webex App

Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features

Quotes/estimates

8.0
80%
29 Ratings
N/A
0 Ratings

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
34 Ratings
N/A
0 Ratings

Integration with accounting software

7.8
78%
27 Ratings
N/A
0 Ratings

Communication

Basecamp

Feature Set Not Supported
N/A
8.4

Webex App

84%
Webex App ranks higher in 8/8 features

Chat

N/A
0 Ratings
8.9
89%
356 Ratings

Notifications

N/A
0 Ratings
8.6
86%
350 Ratings

Discussions

N/A
0 Ratings
8.8
88%
332 Ratings

Surveys

N/A
0 Ratings
7.8
78%
219 Ratings

Internal knowledgebase

N/A
0 Ratings
7.9
79%
202 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
8.2
82%
130 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
8.1
81%
159 Ratings

Integrates with Outlook

N/A
0 Ratings
8.7
87%
305 Ratings

File Sharing & Management

Basecamp

Feature Set Not Supported
N/A
8.3

Webex App

83%
Webex App ranks higher in 8/8 features

Versioning

N/A
0 Ratings
8.0
80%
185 Ratings

Video files

N/A
0 Ratings
8.1
81%
278 Ratings

Audio files

N/A
0 Ratings
8.4
84%
276 Ratings

Document collaboration

N/A
0 Ratings
8.3
83%
268 Ratings

Access control

N/A
0 Ratings
8.3
83%
236 Ratings

Advanced security features

N/A
0 Ratings
8.3
83%
246 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.3
83%
152 Ratings

Device sync

N/A
0 Ratings
8.4
84%
223 Ratings

Attribute Ratings

  • Basecamp is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Webex App is rated higher in 6 areas: Likelihood to Recommend, Usability, Performance, Online Training, Implementation Rating, Configurability
  • Basecamp and Webex App are tied in 1 area: Availability

Likelihood to Recommend

8.5

Basecamp

85%
141 Ratings
8.7

Webex App

87%
419 Ratings

Likelihood to Renew

10.0

Basecamp

100%
26 Ratings
6.7

Webex App

67%
7 Ratings

Usability

7.8

Basecamp

78%
15 Ratings
8.8

Webex App

88%
356 Ratings

Availability

10.0

Basecamp

100%
10 Ratings
10.0

Webex App

100%
1 Rating

Performance

7.3

Basecamp

73%
8 Ratings
9.0

Webex App

90%
1 Rating

Support Rating

8.6

Basecamp

86%
55 Ratings
8.5

Webex App

85%
395 Ratings

In-Person Training

Basecamp

N/A
0 Ratings
9.1

Webex App

91%
2 Ratings

Online Training

5.0

Basecamp

50%
1 Rating
8.7

Webex App

87%
2 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings
9.0

Webex App

90%
5 Ratings

Configurability

8.0

Basecamp

80%
1 Rating
9.0

Webex App

90%
1 Rating

Ease of integration

Basecamp

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Product Scalability

Basecamp

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Vendor post-sale

Basecamp

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Vendor pre-sale

Basecamp

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review

Cisco

Webex is suited for video calls with your team members. It can host up to a decent amount of people. You also have multiple features, such as sharing your screen, taking control of other people's screens, recording the meeting, and sending over files during meetings. It's less appropriate if you want to send a quick message to other people as a simple question. Sometimes you don't want to have to involve in calling people because you want things done quickly; Webex needs this.
Read full review

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review

Cisco

  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review

Cisco

  • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
  • Having an option to create publically searchable spaces so that a community can be grown around Webex.
  • A Meraki app/bot to push notification to the Webex App.
Read full review

Pricing Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Webex App

Starting Price

$0 user/month

Editions & Modules

Webex App editions and modules pricing
EditionModules
Basic Plan$0.001
Meet Plan$13.502
Meet + Call Plan$25.003
Enterprise PlanContact Sales4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Likelihood to Renew

Basecamp

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Read full review

Cisco

Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Read full review

Usability

Basecamp

Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Read full review

Cisco

As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
Read full review

Reliability and Availability

Basecamp

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Read full review

Cisco

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Read full review

Performance

Basecamp

No answers on this topic

Cisco

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Read full review

Support Rating

Basecamp

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
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Cisco

The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
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In-Person Training

Basecamp

No answers on this topic

Cisco

I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training

Basecamp

No answers on this topic

Cisco

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating

Basecamp

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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Cisco

Management involvement to get users to adopt is key. Users have a hard time changing to new software.
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Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Read full review

Cisco

I think Webex App is somewhat better than other video conferencing apps due to following reasons -
  • Better quality of recorded sessions
  • Better in terms of options for meeting customization
  • Can be integrated with Outlook
  • Ease of use
It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
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Scalability

Basecamp

No answers on this topic

Cisco

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
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Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
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Cisco

  • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
  • Many teachers have now good skills for online education due to Webex conferences.
  • Our students have good jobs and they manage to access Universities due to our Webex conferences.
Read full review

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